Holiday Inn Express O'Neill By IHG

Great all around. New, clean, well kept, great staff, incredible free breakfast. Only reason I did 4 instead of 5 was no coffee makers in the rooms and room could have used more light. Coffee available at the free breakfast area

clean rooms

Simple hotel that worked for a wedding

First, I booked a room that slept 5. Any hotel that I've ever stayed at, that means, 2 queens and a small couch. Usually if there are KING beds, they sleep 3 in each King bed. We get there and we walk into the room and were met with really bad dog smell. Then we notice only 2 queens beds. So I go to the lady at the front and explain that it said it sleeps 5. She said, oh yeah, a queen sleeps 3 people. I said..um not at any hotel that I've ever stayed. So she looked at me like I had a third eye. Then I said, well, can I get a rollaway bed? She says , SURE, it is $25. I said well, I can't very well put my 14 yo daughter between my husband and I or her two brothers, so I guess I'm forced to pay. I had a huge problem with that. So funny since it didn't say it sleeps SIX, which by her count is what two queen beds sleep. Then she rolls up this rollaway bed that is the same size as a full/queen. I asked, where does it go? She said, right here! It was in front of the bathroom AND the door. No way to escape a fire that way! I truly find it hard to believe that this hotel chain treats people like this. Back to Springhill Suites I go! I will never stay in another one in this chain. I will fight tooth and nail for at the very least my $25 back. It was very uncomfortable and after she was zero help, I didn't want to stay but we didn't have a choice,as it was late. The dog smell though, that took the cake. Do not stay here, unless breakfast is the most important thing, that was amazing!

Clean room, decent breakfast.