Ocean Place Resort & Spa

n

The pool is on serious need of repair - the walls and ceiling are breaking in multiple areas. Staff were not polite or eager to offer any interaction except for one individual. No food available in the morning for breakfast then told no food in the evening for an hour due to no one around to serve. Broken hairdryer and broken toilet. Never again - crazy money for basically a bed

The pool area was in bad need of repair - the ceiling and walls both broken and messy. No food available for breakfast. An hour to wait for dinner if we wanted to wait but not because it was busy - no staff available. Public area toilets dirty. Staff unfriendly except for one. Hairdryer broken and toilet stopped flushing. I wouldn’t return.

Ocean was visible from room balcony. Great view

Came late at the evening, had to wait for at least 20 min for someone to come over to the front desk (there was “away, sorry for inconvenience” sign) and I don’t think I ever seen that in any other hotels (specially considering the price). Then was given probably the worse room in the hotel with a total zero view (208), when the hotel was totally empty and no possibility to open the balcony door (I didn’t even think this hotel had rooms like that), then came back and switched the rooms. Front desk wasn’t pleasant at all! I would expect a better service, specially that we see that kind of service at Waves (where we stay a lot). Absolutely not acceptable!!