西奧蘭治萬怡飯店

Need to clean pool

Parking was not that convenient.

Love this Hotel and the pool is so warm my daughter loves it.

They should have a better Gym

The pool wasn't heated although it said that the pool is heated 24/7 when we tried using the pool the water was cold

Terrible parking, not enough parking for the guests

Hotel is nice at first glance. EV charging is .68 a KWH which is expensive compared to the average. Room seemed nice until we found a roach in the bathroom and hair on the towels that wasn’t ours.

Good location. Fast EV chargers.

A power blip led to me being stuck in the elevator for about 2 hours. Ultimately, the fire department got me out. However, the property treated this experience as routine, there was no compensation for this horrible experience.

Staff was always friendly and accommodating; room was clean, comfortable and nicely furnished. Fitness room was well equipped. Will stay again.

Every time I stay at this location it is a great experience. The staff is always friendly and helpful, the rooms are always clean and it is quiet.

Great place other then finding some women's eyelashes on the bed everything else was great

Everyone was pleasant and helpful. The hotel is very clean.

The bathtub wasn’t cleaned properly.

I stayed in room 213 ; and it was infested with ants .

Hotel is nice at first glance. EV charging is .68 a KWH which is expensive compared to the average. Room seemed nice until we found a roach in the bathroom and hair on the towels that wasn’t ours.

Horrible the toilet is horrible there is mold in the bathroom. I need a refund

I always stay here when in town. The staff are all so friendly from the front desk to the housekeepers you have a great team. Just pay closer attention to details on dusting and vacuuming between beds, nightstands and crevices, other than that I always feel comfortable staying here.

The staff was very friendly and helpful. The location in general was great however, as soon we got into our room the whole room smelled like bleach, it was so strong we had to leave our window open until we checked out. The doorknob on the bathroom was broken and couldn’t close it let alone lock it. The elevator was down for most of the day.

Staff always friendly, room is comfortable and clean. A microwave would be nice but so far my 2 stays have not included one if they have them at all. There is a Starbucks concession but no free breakfast.

Quiet place. Clean. Staff is very nice.

The beds were hard as rocks but everything else was great. Staff location price cleanliness and stores near by were all very accommodating

Typical Courtyard. Clean, predictable, well staffed with functional, basic rooms. This property is somewhat dated and not yet updated to the new Courtyard style. Could use a major refresh.

Postage-size fridge didn’t have a freezer (the staff stored our ice cream in the freezer by the main desk); did not even have a microwave (forced to use the one on the main floor); breakfast not included & way overpriced. No restaurant easily accessible by foot for breakfast (in the heat). STAFF, however, were exceptional. Helpful, kind, professional. Anetra was especially helpful and personable.

The TV was broken and it took nearly two hour in getting it to work. It was a problem with the remote which should have taken 5 min to just switch.

TV didn’t work. Wanted to watch playoff game and tv power was off. Very disappointed.

Friendly staff who asked if there were any problems. One: A/C set on 73 made room too cold and it wouldn’t turn off fan. 74 was too warm!

I was assigned to an adjoining room, and I could hear the couple next door fighting. door was thin.

Beds were too firm for my liking but others may like that. The appliances need to be updated. Otherwise great room. Staff were super nice!!

Well maintained, spacious room and helpful staff.

The Assistant General Manager, Sebastian, is the very definition of someone who should not be in a position of authority. He completely abused his power, and while I won’t get into every detail, I will say this: the police were called on us for a situation that had nothing to do with us because our kids weren’t present. His actions were unprofessional, unacceptable, and deeply disappointing. My family and I have been loyal guests of this company for years, and we’ve never experienced such blatant disrespect. Sebastian’s behavior reflects poorly not only on him, but on the entire Marriott brand. It raises serious questions about the kind of leadership this location chooses to hire and promote. I strongly suggest booking elsewhere. Sebastian should be held accountable and removed from his position and the company immediately.

Great service

At check in, I was told the kitchen was open, but the bartender rudely told me she was closed. My room was fine except the toilet ran all night. I asked twice for it to be taken care of. Six days later, still running…all night. And I only got one day of housekeeping in the 6 day stay.

Wonderful staff. They did everything to make my stay enjoyable.

Front desk reception seemed like they didn't want to. be there. Key card would not unlock room on 3 different occasions. Overall the location is good and it is clean but older.

The staff was friendly upon arriving which helped ease anxiety from traveling. Our room was perfect with the exception of a very loud heater/AC fan. A staff member came to our room quickly to access and moved us to a different room; also gave us a breakfast voucher for the inconvenience and essentially having to downgrade the room options we paid for. Over all it was a quiet, clean space and the staff's positive attitude helped us feel comfortable. We will stay here again the next time we are in the area. Thank you.

My room was not cleaned on the third day as told to me by the front desk staff on checkin. This happened even though I requested this service via phone on the third day. The housekeeping staff is not friendly and do not greet guest when they see them. I never had my room serviced by the staff during my stay. I had to empty my own trash and only got linens, wash cloths, and towels on request. The last time I called for linens and towels I was told to come downstairs to get them due to no housekeeping staff on duty. You can forget about complaining to management on weekends because they are not available on weekends. Also, good luck with getting them to call you back too. I will not be staying at this hotel again!!!

Convenient location off highway with shopping and restaurants within walking distance. Staff were very welcoming and gracious, especially Jo at check-in and Anetra at check-out. They embodied the meaning of hospitality. Hotel is clean and well kept. Large room and comfortable bed, with clean linen and towels. Would definitely stay here again.

As Bonvoy members and repeat guests, we booked two adjoining rooms at Courtyard Marriott West Orange expecting a quality stay. Instead, we experienced bias and humiliation. Our children were in the pool for less than 15 minutes when Assistant GM Sebastian Alexandra told them to get out, citing a wristband policy we were never informed of by the general manager during booking or check-in. My wife and I went to ensure everyone exited and briefly greeted someone we knew (not in our group). Sebastian saw a few unrelated kids still near the pool and ran to call the police—assuming they were with us. He never asked questions and escalated the situation without cause. He gave conflicting explanations and showed us a random rules sheet we never saw or signed. He also made a snide remark about us booking through Expedia, as if that made us less deserving of respect. All kids were well-behaved and under adult supervision. If there was truly an issue, why weren’t we asked to leave? Update: We contacted Expedia for a refund. Sebastian denied it, falsely claiming the kids were “causing a commotion.” This was not policy enforcement—it was internalized racial profiling. We won’t return.

Staff was extremely professional. Dealt with other difficult customers very well.

It was close to seton hall university

Nice place, convenient location.

Nice property in a quiet and safe area

Clean and walking distance to food and shopping

Nice accommodations. Decent food options nearby: Five Guys, Whole Foods, etc. It's within 6 minutes of Eagle Rock Observation Deck. Also, there's the Chit Chat Diner nearby which was excellent. I'll stay here again.

Very convenient

Convenient location off highway with shopping and restaurants within walking distance. Staff were very welcoming and gracious, especially Jo at check-in and Anetra at check-out. They embodied the meaning of hospitality. Hotel is clean and well kept. Large room and comfortable bed, with clean linen and towels. Would definitely stay here again.

Located off the highway next to a mall. Breakfast was extra. Very close to Thomas Edison lab/home which we visited.

This location was so easy to get to. There were lots of shopping and restaurants close by.

Good location. Fast EV chargers.

Gave 4 out of 5 stars. Overall great hotel with all the basic amenities anyone could ask for: pool, breakfast, parking, gym. Staff presents as professional and knowledgeable. My room had low battery in the remote and thermostat, making operating them slightly inconvenient. The market prices were crazy, $5 & change for a single bottle of soda! Bistro prices are high, add to be expected. Aside from that, great place to stay. No regrets.

We stay here many times always a nice experience. The nice lady who made our breakfast burrito is very sweet and our breakfast burrito was yummy!

Breakfast was abysmal. The eggs were overcooked. The sausage was incinerated. The tomatoes were awful. Will never eat at property again.

$200 for incidentals not refunded at checkout? Terrible food and way overpriced. Grateful for the Starbucks nearby. Accommodations were okay. Lessons learned.

I was surprised to find that there would be no complimentary breakfast. there were items to buy but none of the items listed on the menu board were available because of staffing. The hostess was good enough to quickly fry up some scrambled eggs. Also surprised to see that there was no complimentary coffee bar. lastly, while booking my stay I was asked if I would like to apply for the Marriot Credit Card which came with a $300 gift card when approved. I was approved immediately but it took multiple phone calls to get the gift card. As it turned out the fine print for the gift card did not cover any of the cost of the hotel bill. I will cancel the credit card and avoid a Marriot like the plague.

The front desk staff I encountered at check out was very friendly and accommodating even though she was very busy. The room was nice and clean. The food options are not great. The restaurant was never open and the “Starbucks” was terrible. A guest in front of me wanted to order a breakfast item and was told by the rude staff member that the kitchen was closed. It cost a fortune for a large simple coffee and a fruit cup. The staff member was too busy trying to make a date with the delivery driver to be bothered with the guests. This is definitely an area that needs to be improved upon.

The hotel building and grounds were in very nice condition with the landscaping being particularly noteworthy. Breakfast was underwhelming and expensive with poorly trained personnel working the counter.

The Courtyard in West Orange is a convenient, well cared for and appointed place to stay. My Only frustration was the lack of (reasonable) food options. i.e., An early-morning, grab and go banana at most hotels would be from a bowl at the registration counter - on the house. Here, it was $2. That felt not only unnecessary, but inhospitable.

The only thing I thought was odd is that you had to pay for breakfast in the morning? I’ve never stayed at a hotel that didn’t have free breakfast for the guest.

Staff always friendly, room is comfortable and clean. A microwave would be nice but so far my 2 stays have not included one if they have them at all. There is a Starbucks concession but no free breakfast.