Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG

Nice swimming pool and gym area.

Was very disappointed that a room was not available on the first floor since I have knee issues and am 79 years. The elevator was broken and the room smelled like dogs had poop.

Dirty sheets. Dirty room. Broken elevator.

Building feels more outdated than other Holiday Inn Express I’ve stayed at recently, treadmill was out of order but the staff and free breakfast were good! Fine for a value quick stay

Pool and hot tub were great. Staff was efficient and friendly.

The pool was out of order, it would have been nice to disclose this prior to booking out stay, other then that everything was good!

We stayed during the Balloon Festival. It's about a 20-30 minute walk to the festival area and very easy. Or, you can pay for the hotel shuttle to take and pick you up. We paid and Marco, the driver, was awesome. Shuttle runs about every 10-15 minutes during the morning/evening events, but will come and pick you up anytime with just a call. During the festival they had nightly happy hour with free drinks and snacks which was a welcome treat. Breakfast is good and it's kept very well stocked. During the festival, they opened the breakfast area by 4:15 am so festival goers could eat before the first shuttles left. Hotel itself is clean and the staff is awesome. Rooms were nice and clean. It's a bit noisy from guests and the nearby road, but I've had worse. Some earplugs took care of most of the issue. For the price, proximity, amenities and service, the hotel can't be beat.

I was very disappointed in this hotel. The quality and cleanliness needs to be improved. The floor in my bathroom was very disgusting and dirty, the door had a hole and the bed side lamps didn’t work. The hot tub didn’t work and the gym three machines and some free weights. Not worth the price! I usually post pictures of the hotel but not this time.

Not enough parking spots!!!!!

No parking space was large enough to park in & still be able to get out of the car. They were so narrow. I believe it is illegal to make a parking space so narrow. A building has to have so many spaces to accommodate the amount of occupants the building requires. I will be looking in to that & reporting it if that is the case. I was told by the person checking us in to park in the fire lane & that cars always park there. I will report that for sure. If the building needs firefighters to get into the parking lot then lives could be in danger. This is the worst parking situation I have ever seen in my 60 years of life. The breakfast was horrible. I will never stay here again.

The staff was friendly and our room was clean. However, the exterior and interior public areas need a good cleaning. Outside was pretty dirty with trash and cigarette butts. The inside hallways looked like they hadnt been vacuumed in sometime. The elevator door tracks were filled with dirt and grime.

Room was not ready at check in time. There were hairs all over the bed and a pair of dirty underwear still in the bathroom. Had to be recleaned which was done quickly.

Very dirty. Mold in rooms

Roaches and bugs, pubic hair was inside the shower. This app won’t let me post pics… they didn’t even have the room I paid for as well. I was put in a one bed when I paid for a two bed

I was traveling on business, and my stay was far from good. My first night there I got put into a room that had water damage in the bathroom. There was a very strong mold smell. I was tired from driving all day, so I just kept the bathroom door shut and used it as little as possible. In the morning, I requested to be moved to another room. The hotel staff was very accommodating which I was thankful for. The room I got moved to was better than the last one but 3 out of the 5 nights I stayed there I was kept awake by extremely loud guests. The noise lasted for hours, and this was all after 10pm. One of the nights they were outside my room yelling at each other around 1:30am after making a lot of noise earlier. I recorded video each night to capture how loud they were being. They were so loud that you could hear them very clearly. I did not hear anyone from the hotel staff ask them to quiet down at all. Again, the noise lasted for hours. I did not call to complain due to being a female traveling alone and did not feel comfortable doing so. I would have requested to be moved to another hotel, but I had a lot of belonging's since I was staying for the entire week. I felt like I was staying at a lower end hotel rather than the Holiday Inn.

The place was great and the staff wonderful. Had 2 live roachs in our room.

I was very disappointed in this hotel. The quality and cleanliness needs to be improved. The floor in my bathroom was very disgusting and dirty, the door had a hole and the bed side lamps didn’t work. The hot tub didn’t work and the gym three machines and some free weights. Not worth the price! I usually post pictures of the hotel but not this time.

The breakfast was one of the best ever. The room was filthy

The sheets had hair on them. Pillow cases smelled. This hotel needs upgraded.

I've rated the cleanliness a two due to leftover food in the mini-refrigerator that seemed to have been there a while. Aside from that, it was a wonderful place to stay.

The hotel as a whole is fine. Decent location (surrounded by car dealerships) and easy to get around. However... Whoever thought putting rooms next to the elevator (like sharing a wall with the elevator shaft) was a decent place for a room definitely did not attempt to sleep in said room. The room goes unnoticed by people using the elevator and there is no concept of noise control. I was awake at 6 AM with people going to breakfast and coming and going. So if you get rooms 210, 211 or 310, 311... Turn them down. I spoke with the lady at check out and asked if they had been at capacity as that is the only time those rooms should be used. It wasn't. I should've asked for a different room. Other then the room location, it was a decent place to stay.

The stay was very comfortable and quiet.

To much noise

Rooms are older, bathroom needs deep cleaning and some repairs.

For some reason, the carpet was soaked. I could not walk on it and sock feet. The air conditioner was very loud. You could hear neighbors through the walls all night long.

The room was nice, but restroom was a little dirty. Always travel w/wipes to wipe counter tops. Door would not catch. Door plate was loose and had to muscle it to close it. Minor stuff, but was affordable.

I couldn’t sleep right. The bed was uncomfortable.

Super nice people, room was clean and nice enough. Downside was being in the first floor. Unbelievably loud, people walk by in the hallway at all hours chatting with no regard for those around trying to sleep. Being that first floor rooms are across from the pool, you also get the noise from kids playing in there and the noise from the doors that lead into it shutting closed.

Room near elevator, many guest came in late which were very noisy.In general this hotel is noisy, little insulation between walls and floors. Bathroom floor was not clean. Makeshift room with no closet. Location of hotel is good, easy access to interstate.

Lots of noise heard through the walls and ceiling!

They gave us a room key for an already occupied room.

my deposit wasn't refunded after we stayed our entire stay. they are refusing it saying its a cancelation charge. horrible customer service

Arrived T 4pm no rooms available When hotel was already reserved At 6 pm still no room no customer service when clerk called manager Christopher about said couldn’t do anything about it that we can just cancel Clerk Alex did take it about herself to find another room Checked into that room and tv didn’t worked Not the cleanest When next day went to front desk to speak to manager never came out was asked to leave name and number and didn’t recieve a call

This was an excellent stay. We stayed here due to being in a little bit of a pickle due to an unexpected vehicle repair as we were passing through Albuquerque. Staff was very accommodating and helpful and we really appreciated it!

I booked this property 3 months in advance. Followed the 3 pm check in rule. But when I went to check in, I was told that the hotel accidentally overbooked. So, they had no room for me. I asked the receptionist what I should do, she told me to try the “motels” nearby. I was very upset. While I was talking to her, a man came in and checked in and got a room!!! When I complained more, she said her manager is coming and “let see what he can do”. The manager came and finally gave me a room that turned out to be a bigger room that I booked. My point is..if the hotel “accidentally” overbooked, was I my fault? Why didn’t they gave me the other room in the first place. But instead, told me to go to try the motels nearby. Very unpleased. Then, two days later, I wanted to use the washing machine. I asked the receptionist if I needed coins to operate it. She said they don’t carry cash at the counter and told me to try the gas station next door. I spent 30 min in trying to get the coins. The receptionist had no clue that one could download an app, load the money, and operate the machine!! She is at no use at all!!

It was a good stay despite them charging us on top of what Hotels.com charged us, and then said they refunded us but it didn’t show up on my credit card.

They did not let me ccheck in even though i had the receipt. The staff was RUDE and unhelpful- DO NOT STAY at this hotel

Avoid if possible, i booked this hotel for 2 nights for my family of 5. I arrived at 4pm for check in, everything was normal until i got to the room. I was given the wrong room, i booked a 2 queen suite with a pullout sofa, thinking this would be comfortable enough. I got a king suite instead, 1 king 1 pullout sofa. I called the front desk, they said my room was given away and didn't have any available. Its about 430 pm now. I was told they can possibly try to switch rooms for the next night. Being tired after driving all day i said ok and would go speak to them in the lobby in person because i am hard of hearing. I laid on the bed for a few minutes to rest and when i finally got up to head to the lobby i noticed i was covered in white dog hair from the comforter. I then examined the room and noticed dog hair everywhere, i don't personally own animals and don't really want to sleep with someone's pets hair. I then went to the lobby and spoke with the front desk. I was told they spoke with the manager and just advised the same thing from the phone call. I then asked if they allowed animals and was told they do. I explained i was covered in dog hair and i was told i was having a bad luck day. Still waiting for discount. Since i prepaid. Never switched rooms, but that was on me because we would be out all day anyway and asked for the room to be cleaned. Comforter was just changed the next day. Still hair everywhere. Also mold on shower ceiling.

We asked to clean our room and changed our sheets and they just make the beds with the same sheets. They didn’t even clean sinks or pick up trash. It’s been two weeks and I still haven’t gotten my deposite back.

Had to switch rooms but front desk people very polite and accommodating.

We picked this location because it was close to our hot air balloon ride the next morning. 2 minute drive. The hotel was very clean and staff was friendly.

Very accessible from freeway. Centralised location. Good amenities . Friendly stafff

Very close to the balloon fiesta. Hotel is very clean and neat.

Easy to get to Location right off highway

Safe and convenient location!

This hotel is easy to get to off the interstate. Conveniently located for easy travel. The parking is well lighted and we felt safe staying here. The staff was very friendly and the room was clean. The breakfast was enjoyable and the eating area is clean with plenty of tables. We actually tried to book this hotel again on our way back through Albuquerque but it was already sold out.

Planet fitness close by plus restaurants

We arrived at night, and I wasn’t sure how safe the neighborhood was.

We stayed during the Balloon Festival. It's about a 20-30 minute walk to the festival area and very easy. Or, you can pay for the hotel shuttle to take and pick you up. We paid and Marco, the driver, was awesome. Shuttle runs about every 10-15 minutes during the morning/evening events, but will come and pick you up anytime with just a call. During the festival they had nightly happy hour with free drinks and snacks which was a welcome treat. Breakfast is good and it's kept very well stocked. During the festival, they opened the breakfast area by 4:15 am so festival goers could eat before the first shuttles left. Hotel itself is clean and the staff is awesome. Rooms were nice and clean. It's a bit noisy from guests and the nearby road, but I've had worse. Some earplugs took care of most of the issue. For the price, proximity, amenities and service, the hotel can't be beat.

Had a one night stop over when roads were dicey and I was traveling home. It was easy to find, right off the Highway. Clean & comfortable - just what I needed!

I have stayed here multiple times and I'm never disappointed! Always clean! Staff is always kind patient and helpful. Breakfast is extremely delicious and phenomenal! Feels like a luxury. This will be the only hotel I ever stay at in Albuquerque.

There was no hot water and no breakfast...the staff seated that the lady had not come in...there should be some kind of reimbursement..

Stayed 2 nights, we where there for a soccer tournament. Clean rooms and friendly staff. BUT, on the last day of our stay there was no breakfast offered. Upsetting when you have a long day at the tournament ahead and no breakfast. Many families and kids upset.

Terrible experience , no hot water, and no breakfast for two days , I decided to leave

Location was okay but there was no breakfeast made like they advertised. My room had dirty towels left in it. Bed were not fully made.

The stay overall was good only criticism would be around breakfast. It wasn't being restocked frequently breakfast is from 630-10 but by 8 they no longer restocked bacon and other pastries and desserts.

No breakfast available and no hot water

Good place for the price with a nice pool and hot tub. Breakfast was great!

We stayed during the Balloon Festival. It's about a 20-30 minute walk to the festival area and very easy. Or, you can pay for the hotel shuttle to take and pick you up. We paid and Marco, the driver, was awesome. Shuttle runs about every 10-15 minutes during the morning/evening events, but will come and pick you up anytime with just a call. During the festival they had nightly happy hour with free drinks and snacks which was a welcome treat. Breakfast is good and it's kept very well stocked. During the festival, they opened the breakfast area by 4:15 am so festival goers could eat before the first shuttles left. Hotel itself is clean and the staff is awesome. Rooms were nice and clean. It's a bit noisy from guests and the nearby road, but I've had worse. Some earplugs took care of most of the issue. For the price, proximity, amenities and service, the hotel can't be beat.

Very nice stay! Good breakfast, but really under-staffed at this hotel. The few employees we saw were working very hard but should have had more help, as they couldn’t keep up with the breakfast or front desk at all. We don’t have enough towels or blankets in our room. Other than that, a very nice stay with very nice people. There is an awesome Mexican restaurant within walking distance down the road. Yummy food.