Hilton Garden Inn Nanuet

Good

Safe area, clean hotel, friendly staff

From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking. We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement. When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean. The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance. Bedbugs too

L’employée à l’accueil a été très serviable et nous a aider avec une réservation fait en double.

Shame we have to pay for breakfast otherwise, clean comfortable place