I feel bad giving the hotel such a low rating because it was beautiful, extremely well located and had a great grand suite that provided enough room for me to hold my business meeting. But ... there was a horrible repetitive screeching noise in my suite that the hotel could not address. When I complained, I was told that an engineer would look at it the morning (and they comped by breakfast). But the next day absolutely nothing happened, and the next night I had to deal with the same noise. Just to be clear, the noise was 24/7, but in the living area (where we had the meeting) you could not really hear it over the A/C. Fortunately I can pretty much sleep through anything, but it became clear to me that the hotel did not attempt to fix the problem - because it could not be fixed. Don't stay in the Grand Suite, or at least not Room 521.
I feel bad giving the hotel such a low rating because it was beautiful, extremely well located and had a great grand suite that provided enough room for me to hold my business meeting. But ... there was a horrible repetitive screeching noise in my suite that the hotel could not address. When I complained, I was told that an engineer would look at it the morning (and they comped by breakfast). But the next day absolutely nothing happened, and the next night I had to deal with the same noise. Just to be clear, the noise was 24/7, but in the living area (where we had the meeting) you could not really hear it over the A/C. Fortunately I can pretty much sleep through anything, but it became clear to me that the hotel did not attempt to fix the problem - because it could not be fixed. Don't stay in the Grand Suite, or at least not Room 521.