The Saratoga Hilton

The front staff was very helpful and professional

Fridge didn’t work and they had no other rooms and couldn’t fix it.

Blood stain on ceiling. The wall had a water stain and a crack above the bed. House keeping was making their rounds at 9am when check out wasn’t until 11am. Hot tub is listed as an amenity but there isn’t one and apparently hasn’t had one in years. Room service is advertised but not available. We had to call twice to ask for silverware for our door dash order. I stay here every year for the tattoo convention and this is the second year in a row that we’ve had issues. Bar staff is wonderful though!

We checked into a junior suite. There was a bloody giant booger on the wall, along with smeared bloody boogers on a picture, and the microwave had food in it, also there was a sock in the bed when I first pulled the covers back so it lead me to think it was never changed…. I took pictures of all these issues and made mention to the front desk, who said the following day they would clean it. They didn’t. I had to stop and ask housekeeping myself the following day and point the issues out to get a clean room…

Room was great. Comfortable bed. WiFi was cutting in and out and did not have smart tvs. Great location to shopping and dining