Holiday Inn Express Hotel & Suites Chickasha by IHG

The draw for me was the pool and hot tub. Well the Hot tub is out of service with a tarp on it and the pool is cold and stained making it unappealing. The staff was great and the room was nice.

The front desk folks were very friendly and accommodating! However it is very apparent that the owners do not invest and keep up the property but yet still charge the normal premium rates. My # 1 priority due to back issues is a hotel with a hot tub. A hot tub is advertised however although is not functioning and apparently has not functioned for some time yet it is still advertised as such.Furthermore the pool I initially thought had algae growing it looked so bad but it needs resurfacing very badly.The room was nice and cool but the rest of the building is much warmer. I also noticed that the usually very well stocked snacks and necessities you find in most hotels was at a bare minimum.

Pool, hot tub and laundry facilities were all out of service. That’s not listed anywhere on the website! We were staying there in Chickasha for a softball tournament and were needing the laundry and my daughter was excited to swim. For what we paid for one night, we expected all the amenities to be available to us.

I booked this hotel because they have a hot tub but after check in found out it doesn’t work. Breakfast was terrible. My ac went out in my room so it was hot all night. Would not stay here again.

The hotel has only one elevator and it is out of order.

It wasn’t very good. I had a room full of kids and they were looking forward to going swimming but the pool and hot tub was out of order. Their we’re beer bottle caps on the floor in our room. The breakfast didn’t have any chocolate milk.

Listing still shows hot tub access but on arrival we were told that it has actually been shut down for around a years time. This was the main reason I chose this property.

We were in Chickasha for a sports tournament & decided to book a room to stay. I picked the hotel based on having an indoor pool & hot tub. We checked in, no prob. The room was clean & tidy. Tiffany at check in was super friendly. We went to look at the pool & it was disgusting. Looks filthy but it’s bc the concrete is very chipped & in need of repair. The hot tub was covered with a tarp & yellow cones surrounded it. We decided not to check out. We booked through Expedia so we could not get a refund. I would not recommend this hotel.

Rooms not ready at check in and elevator did not work the whole time there

Sadly they lost having a hot tub and it’s been broken down . Only booked for the hot tub

How it was super clean

Breakfast was fresh and hot, and coffee was good. The front desk staff were friendly and accomodating. Property was clean, quiet, well-lit, and well-maintained.

Disappointed that rooms are not better maintained - mold and hard water stains in bathroom.

The staff was super. The breakfast was good. But the facility is in need of updating. The hot tub was non-working permanently. The pool wasn't heated. The carpet was old and stained. The worst was the disposable glasses were not sealed in plastic. They had been rewrapped in plastic wrap. The shower curtain wasn't very clean either.

We came in late (midnight) and the check-in was fast and simple. The room wasn’t anything special, but the bed was comfortable. The shower was a bit gross, with lots of hair from prior guests. We didn’t try the breakfast or pool area.

It wasn’t very good. I had a room full of kids and they were looking forward to going swimming but the pool and hot tub was out of order. Their we’re beer bottle caps on the floor in our room. The breakfast didn’t have any chocolate milk.

Very clean

Would stay here again for sure if I am back in the area. The room was very clean with comfortable beds. The breakfast had hot and cold food options. The staff was very friendly and helpful.

Bed was not made, room was dirty, dead bugs in the floor

The property was easily found. We had late check in and the July 4th celebration went on into the early morning…about 1am. Our room was comfortably cool and appeared to be clean. However, we spilled a few drops of coffee on the entry floor, used the bathroom washcloth to clean the floor and we were amazed at the dirt on our wash cloth. The hours of breakfast are from 6 to 10. We did not get down till 9:15…very little was left. Cheese omelettes were brought out after we complained.

Breakfast was fresh and hot, and coffee was good. The front desk staff were friendly and accomodating. Property was clean, quiet, well-lit, and well-maintained.

From our arrival through our stay, we felt welcomed. Staff was very pleasant. Rooms were clean and comfortable. Good breakfast. Thanks!

I booked this hotel because they have a hot tub but after check in found out it doesn’t work. Breakfast was terrible. My ac went out in my room so it was hot all night. Would not stay here again.

The room was extremely hot. The man came up, told us basically he could do nothing to help. There were no fans. The room was not very clean. We found zin packets in 2 of the 3 rooms.

We came in late (midnight) and the check-in was fast and simple. The room wasn’t anything special, but the bed was comfortable. The shower was a bit gross, with lots of hair from prior guests. We didn’t try the breakfast or pool area.

The staff were friendly and helpful. The rooms were clean, the beds comfortable. Close to food. Very nice place to stay.

The property was easily found. We had late check in and the July 4th celebration went on into the early morning…about 1am. Our room was comfortably cool and appeared to be clean. However, we spilled a few drops of coffee on the entry floor, used the bathroom washcloth to clean the floor and we were amazed at the dirt on our wash cloth. The hours of breakfast are from 6 to 10. We did not get down till 9:15…very little was left. Cheese omelettes were brought out after we complained.

The staff was so friendly and was really great. The hotel was full the night I stayed and it was so quiet! The room was clean and so nice. I will definitely stay again!

the room was excellent. I enjoyed the extra large TV. The bed was just the right firmness and teh room was very quiet.

Everything was great. The bed was very comfortable. There was a ring around the toilet. That’s my only complaint.

Breakfast was fresh and hot, and coffee was good. The front desk staff were friendly and accomodating. Property was clean, quiet, well-lit, and well-maintained.

I had a few issues with one of my rooms. It took 3 tries but they got me into a clean room. First room TV wasn't working. 2nd room hadn't been cleaned yet. So in the 3rd room they upgraded me to a suite then walked up to the room to ensure it was clean etc. No charge for the upgrade since I had trouble. The front desk lady was so polite each time.

Clean, nice beds and great staff

Dirty towels left in bathroom, staff not very friendly or attentive. Needs updating.

The staff were friendly and helpful. The rooms were clean, the beds comfortable. Close to food. Very nice place to stay.

Wonderful service, polite and professional staff. Will stay here again!

Staff was very friendly

House keeping knocked on my door at 9am just to see if I checked out early. they didn’t announce themselves, they just banged on the door loudly, waiting for someone to answer with no care that they could be waking someone from their sleep. This property also has to call expedia, and I had to wait because they haven’t fixed whatever connection is needed between the two

Got to the room, both room phones didn’t work, bathroom had an odd smell, and the tv remote had the batteries removed. All annoying but minor. However on our second night, we came back late for the event we came to the area for and were locked out our room at 1:30am. The door was locked from the inside. We alerted the front desk staff person who scrambled to find the cause. My fiancé and I thought there might be someone inside with our things and potentially dangerous (?). We didn’t know what to think it was late. After 45 mins and the staff person debating calling the cops as they didn’t have security - my fiancé looked up how to unlock the latch from the outside and we got in. Our room had new towels so we knew housekeeping had come after we left. The staff person apologised again, said it must have somehow accidentally fallen when the cleaners left the room and said to come down in the morning. We finally got to sleep at 4am and were woke at 9 am by housekeeping. We asked for them to come back later so we could rest as checkout is at 12. We were woken up twice more when they knocked again at 10:30 & 11:40. When it was finally time (12) we went down to check out and follow up (and couldn’t call down to check out as the phones didn’t work). Since then each time we call, they say they will call back within an hour or so with meaningful resolution… they haven’t despite calling thrice. The last person said ‘it wasn’t our fault’. Like ?? Confused frustrated. Avoid.

Received upgraded room since reserved room was not available. Front desk was very friendly and helpful

The staff were friendly and helpful. The rooms were clean, the beds comfortable. Close to food. Very nice place to stay.

The property was easily found. We had late check in and the July 4th celebration went on into the early morning…about 1am. Our room was comfortably cool and appeared to be clean. However, we spilled a few drops of coffee on the entry floor, used the bathroom washcloth to clean the floor and we were amazed at the dirt on our wash cloth. The hours of breakfast are from 6 to 10. We did not get down till 9:15…very little was left. Cheese omelettes were brought out after we complained.

It was nice, the room was very clean & conveniently located to all our activities. We did have to wait 20 minutes to check in. The one staff member was “coding rooms”. Elevator was not working one afternoon so we had to use the stairs.

Convient

Breakfast was fresh and hot, and coffee was good. The front desk staff were friendly and accomodating. Property was clean, quiet, well-lit, and well-maintained.

When Holiday Inn Express locations first appeared, they wowed us with impressive inovations and customer-focused amenities and service.. This location now seems a little bit worn out or tired. Breakfast offerings were a bit thin.

From our arrival through our stay, we felt welcomed. Staff was very pleasant. Rooms were clean and comfortable. Good breakfast. Thanks!

The gentleman that checked us in was amazing and very welcoming. Room was great bathroom needed shower wiped down all it took was water to get it clean. Went to breakfast about 830 and almost everything was empty. Overall was a good stay and we will comeback here again if needed!

I booked this hotel because they have a hot tub but after check in found out it doesn’t work. Breakfast was terrible. My ac went out in my room so it was hot all night. Would not stay here again.

Whenever we travel to Chickasha for family visits, we have found the Holiday Inn to be consistently friendly, clean, efficient, and a wonderful breakfast. Having tried the others along the same street, this is our favorite.

We stayed for a softball tourney. Room was clean, beds comfortable. Breakfast was good. The tourney cancelled due to weather and the management allowed us to cancel our room for one night, which was greatly appreciated. Staff is very friendly!

Our favorite hotel in Chickasha! The staff is always friendly, accommodating, and welcoming! And the pancake machine is my favorite of their extensive breakfast!

Would stay here again for sure if I am back in the area. The room was very clean with comfortable beds. The breakfast had hot and cold food options. The staff was very friendly and helpful.

The property was easily found. We had late check in and the July 4th celebration went on into the early morning…about 1am. Our room was comfortably cool and appeared to be clean. However, we spilled a few drops of coffee on the entry floor, used the bathroom washcloth to clean the floor and we were amazed at the dirt on our wash cloth. The hours of breakfast are from 6 to 10. We did not get down till 9:15…very little was left. Cheese omelettes were brought out after we complained.