Hawthorn Suites Midwest City

Check-in was easy and when I first got to the room, everything seemed very clean and nice. Unfortunately, the experience changed very quickly the next morning. I woke up around 8 AM and found ants in the bed. I was planning to shower and leave, but there were also ants crawling in the bathtub. My entire body was itchy afterward, which made the situation even more uncomfortable. I immediately went downstairs and explained the issue to the front desk employee. He said he would talk to the manager, but never even got up from his chair. I went to eat breakfast, came back down within a few minutes, and asked if anything was going to be done about the situation or if there would be any kind of refund. He acted like he barely remembered the conversation, kept nodding while looking at his phone, and repeatedly said, “Yeah, yeah, yeah, I talked to him. You get one free night here.” I explained again that there were ants in the bed and bathroom and that I was now itchy from being bitten. I then asked if there was a manager I could speak to in person since nothing was actually being handled, and I was told the manager would not be there until the next day and that I would have to come back if I wanted to speak with him. The ants were obviously a problem, but the dismissive attitude and complete lack of concern from the front desk made the experience significantly worse.

Nice facility and friendly staff

The bed and pillows were comfortable. There was an open used bar of soap and shampoo sample in the shower as well as a used washcloth hanging over the shower curtain rod!!!!! The TV did not work even though the front desk staff made two trips to our room in attempt to fix it. He was very apologetic. The carpet is filthy. I am surprised this hotel is in the Wyndham family of hotels.

The bed had a crater in it mattress was bad Tv cable did not work damage in the wall they should have never rented the room. Bad hotel and staff

Ants in the room. Leftover clothes on the drawer. Weed in another drawer. Not clean at all. Writing on the bathroom walls. Woke up with bites on my arms.