Comfort Suites Clackamas

Hairdryer in room did not work asked for one said don't have any. entry light above door light bulb burnt out, night stand next to bed to light bulb at all, tv remote would not shut off TV had to unplug each night. Garbage under bathroom sink I picked up and put in garbage. Breakfast bacon was so thin not fun to eat. I have stayed at this hotel before and never had this many issues. I have been a General Manager, Food and beverage Director and Front Office Manager(Starwood Properties) I will not go back. I did ask for a discount and was informed by the FD Agent that would be up to the owner and she would pass the information on. The dogs started barking at 830am the next morning. Did ask for a 1st floor room and was told not available. Choice has lost a customer, I still feel a refund of some kind should be given Jenny House

The place is clean beds are comfortable. Will stay there again when visiting Oregon.

Parking is free, which is great. Swimming pool is good, but so cold. Restroom in the pool room no toilet paper, not enough towels. I wish the room could be warm before we get into the pool. The chairs could be updated with new chairs in the pool’s room. The two bedrooms queen size is kind of small to rate queen advertise. The window in the room needs real time cleaning, it was rusty. The bathroom needs some updating. Not super clean when we arrived. Perhaps, if the staffing could get the AC turn on so we can’t smell the unpleasant smell when we walked in. I feel bad for the staffs that is working there. There’s nothing much they can do to assist us better. They were nice people, worked hard but seem like they are being under paid. I get that, they worked within the amount they get paid for. Breakfast was okay. I don’t think we will come back again to this place. Overall, thank you for a good night sleep. Our family 1st and last time at this place.

Rooms are clean, Beds are comfortable,

We booked a night here so my kids could swim in the indoor heated pool. When we checked in we were alarmed that the room was dirty (food smudged on wall with hair stuck to it). Then my 6 year old daughter tried to open the sliding closet door and it fell of the hinges and onto her. I ran and pulled it off her. She was fine so I picked up the door and moved it against the wall. At this point I'm not sure why we didn't just leave as clearly the hotel is not even safe... I think I was just so exhausted from travel. We went to try the pool and it was freezing cold, no attempt at heating or a sign that the heating was off/broken/etc. This is when we packed our bags to leave. We were there a total of about 40 minutes. I talked to the person at the front desk. She was kind but clearly didn't understand what to do. She told me we could get our money back and that we needed to contact hotels.com/expedia.com and they would call the hotel to confirm the refund. We paid $200 for this awful room and experience. So we just left and later that evening I called expedia. They called the hotel and apparently were told they would now not issue the refund. Expedia said they would escalate and get back to me within 2 or 3 days. I have not heard anything - it has been a week. I will have to try to contact them again. This hotel is seriously suffering on multiple levels. I am just completely shocked they wouldn't give me my money back after such an objectively horrible experience.