Comfort Inn & Suites North Dallas-Addison

Good - price (except for deposit thing), comfortable, convenient, quiet, generally clean, Bad - hot tub did not work, pool area needs repairs, mold in shower, odd smell in room when we first entered - feels humid all the time unless the AC is cracked up which then is too cold, didn't like the way the TV service is set up, awkward to use, charged a $350 deposit - this has never happened to me before and was not aware of this care ahead of time. I do hope it's a deposit and I wasn't scammed. It was my first time in Texas. Maybe this is a Texas thing?

Booked this hotel for a weekend stay with my kids just for the hot tub. Got there and it was broken.

The swimming pool was ice cold, so cold you couldn't swim. The hot tub didn't work, that was the only reason i chose this location, because my kids like to swim. And i like to use the hot tub for my back i suggested it to the manager. To update the website, he got upset and told me he could give me a refund the follow day. I told him i wasn't going to loom at the last minute for another hotel, also we could smell weed in the hotel, and we also witness people smoking ourside the hotel

This property is fair if you are looking to cut costs. The town the hotel was in was wonderful, Addison felt very safe and had a variety of good dining options, nightlife and retail shops. Upon entry to the hotel the staff was nice, easy to work with, and helpful. We had no issues with the staff who helped us our trip. One morning we were even late to the breakfast time and the staff was more than willing to help us out and let us grab some food to take to our room. When we got in our room however we noticed a few issues, crickets in the room along with other flies/ small bugs. We also noticed the bathroom/ walls were starting to peel and hallways had some missing light fixtures that were not kept up. The hallways smelled smokey for a majority of our trip. Lastly we were quite disappointed that the hot tub was closed, as that was one of our main amenities that we were looking for with a hotel. Overall, it was affordable, the room was comfortable but if your looking for much more than that you might want to continue searching.

Property in good location, lots of dining options nearby. Property is older and in need of updating. First room we were given the toilet did not flush, manager said no maintenance on site to fix it, so we moved rooms. The hot-tub needed to be cleaned. There was a lot of protein foam in it.

It was a great over all stay until the elevator broke and we had to take the stares which wasn’t too too bad but it could have been fixed so that people who really needed it could get to their staying rooms

It rained all night but the kids didnt mind because of indoor pool and hot tub.. also loved the gym.. we will definitely be back!

The pool is in poor conditions, hot tub isn’t working.

The elevator wasn’t working and the AC in my room made a loud noise all night. The hotel in general is not clean and not well maintained.

Basic breakfast , pool and hot tub in need of upgrades. Room was clean and worked for what we needed .

The stay was OK and it looked nice until we moved the couch and seen a dried up used tampon and the tub was dirty…!!!

The furniture in the lobby is filthy, full of stains and coming a part. The tub in my room had permanent stains as well as the chair and ottoman. I killed a roach and I was completely grossed out by everything. My sink didn’t have a stopper and if you’re not out of your room by 10:30 it won’t be cleaned. You couldn’t pay me to stay there again. I’ve stayed at other Comfort Inn Hotels before that were clean and well kept. The next time that I’m in Dallas I’ll spend more money for better accommodations.

Pictures definitely give off a better look then what you actually get. Mold on the curtains, on the window seal, when we turned on the bath tub faucet, rust and dirt came out every time. Entire place needs a renovation. Beds were comfortable, breakfast was decent. Overall definitely don't recommend.

The hotel smells good at the entrance gave you a good impression till you get to the hallways...dirty, stained and smelly carpets. The bed sheets in my room were stained and old, bathtub is also stained and very dirty looking. I will never stay here again

It’s was good room was clean

Great location, Clean room Clean building Friendly staff

Our stay was from May 4 to the eighth as we arrived we noticed the stairwells and the hallways had not been vacuumed. Waited a day to let someone know him three days to take care of that to have our room cleaned came back just the towels and garbage were changed, the room itself was not very clean found old cups and wrappers and food items under the air conditioning unit and the chair The trim in the bathroom was not cleaned for a long time. Walls were stained by the sink in the bathroom overall feel of the hotel needs to be updated. Carpet is so worn and disgusting. All the employees were very friendly

Absolutely filthy! Everything about it!! Sheets were completely dirty, had to ask for clean sheets and pillow cases which we had to change ourselves. Trash in the trash cans in the rooms and bathtub was indescribable!! Wouldn’t dare step foot in it!! Absolutely would NOT recommend under ANY circumstances.

Bathroom was very dirty there was hair in toilet and on the floor baseboards were very disty mirrors and walls had handprints

Property wasn’t clean checked out less than two hours later couldn’t stand the smell of it.

Was not able to access the Internet with any codes that were given. TV In the room did not work nor did the majority of electric outlets. Phone did not work so was unable to contact front desk. Temp in room went back and forth from extremely hot to extremely cold. Horrible experience.

The check in clerk was fast and nice. The electronic lock on the door was damaged but still worked, however I could not close the deadbolt completely. Worse was they were cleaning the carpet and the room they gave me the floor was still wet. I didn't notice until I took off my shoes and my socks got wet. I understand cleaning the carpet but block out that room until the carpet is completely dry.

The restroom for not at all clean, wifi was not available for us. And the bath products they gave were empty. Terrible experience

Location was excellent, very close to the Parish Episcopal School. Love the suite room with spacious areas as well as the bathroom.

Hot tub didn't work but I should've called to confirm that, floors felt damp, the air conditioner was loud and didn't work super well for Texas heat. The walls were chipped with paint and there was nasty gunk in the windows. The whole place smelt funky and only one elevator. Staff was nice

Staff was courteous. My room had a leaking AC unit which I only realized the next morning after I had gotten out of bed to a wet floor. Place needs updates to the rooms. Old carpets. Hallways looked bad. Beds were very comfortable. Breakfast was a 1 at best. Very limited choices. Pool area and gym facility were nice.

The first night there was good the second night was loud and we barely got any sleep. We checked out a day early so we didn’t have to deal with the noise.

The rooms had a terrible odor.

Parking was easy, AC worked well however room had an unpleasant smell it was uncomfortable each time we would renter the room.

We were given a first room that had a busted security entry for the cark key that didnt seem to secure. Half the lights in the room didn't work. Fridge wasn't cold at all and the bathroom door couldn't be closed. Ended up having to ask for another room which was in better condition.

A quiet street but easy get to the main street. Room has proper set up with sufficient accessories. Desk clerk & cleaning staff were super helpful & efficient.

Excellent service! Staff very accommodating. Nice and friendly. Breakfast included very good food and service also.

During check-in we were given wrong room key which was already occupied by someone, when I informed it to the owner he allocated me new room . In the room water was dripping in the room the carpet making it wet . Breakfast was the worst the pancake batter smells and seems very old taste funny and they do not refill it on request.coffee has no taste in it . Only white bread was available in bread .2nd floors smells like someone is smoking in there .

Terrible service from the guy at the front desk (the chubby one). I’ve been staying here for over a month due to work, and at the first unexpected issue, his only response was ‘I’m sorry, it’s impossible.’ OK, thanks — you just lost a customer. Congratulations on the excellent quality of service.

Shiv has the best customer service experience. I go there weekly for work and he is beyond attentive and helpful!

Nice quiet place tucked in off the main roads. Super close to lots of nice restaurants and shopping. Staff was friendly. Room was clean. Got a good quiet nights rest.

The breakfast was good, more than I expected. My room was nice, very clean. I slept well, and would stay again if I was in the area. The check in process was slow, they had two people at the desk and only one computer. My wait was around 10 minutes and there was a line of people behind me. It was frustrating because it was after 10:00 pm and I was very tired. The parking was not great either. They need more prking. Other than that , it was a good experience and i would stay again.

Check in process was exceptionally long. I’m guessing it took about a half hour. We checked in at 3:00, so this seems odd. Our toilet overflowed and there wasn’t staff to fix it. My husband had to plunge it himself and we had to clean up the water. There was also one spot of what looked like dried blood on the floor.

Kind staff. Room AC was broken and the staff assisted me in a very kind and timely manner! Great stay and facility given the good price!

Check in staff was rude, the room smelled dirty. The room did not feel great. I would recommend spending your money else where as it's not even worth $70/night.

Safe, great location and very serene environment.

This property is fair if you are looking to cut costs. The town the hotel was in was wonderful, Addison felt very safe and had a variety of good dining options, nightlife and retail shops. Upon entry to the hotel the staff was nice, easy to work with, and helpful. We had no issues with the staff who helped us our trip. One morning we were even late to the breakfast time and the staff was more than willing to help us out and let us grab some food to take to our room. When we got in our room however we noticed a few issues, crickets in the room along with other flies/ small bugs. We also noticed the bathroom/ walls were starting to peel and hallways had some missing light fixtures that were not kept up. The hallways smelled smokey for a majority of our trip. Lastly we were quite disappointed that the hot tub was closed, as that was one of our main amenities that we were looking for with a hotel. Overall, it was affordable, the room was comfortable but if your looking for much more than that you might want to continue searching.

It's really parkside. There is some nice parks around.

It was in a nice quiet area, and a good taco place nearby

Great location

Nice quiet place tucked in off the main roads. Super close to lots of nice restaurants and shopping. Staff was friendly. Room was clean. Got a good quiet nights rest.

Excellent neiborghood

Area feels safe and multiple stores that are accessible at convenient time

I felt safe, good location with places to eat very close. Hotel could use a good deep cleaning. The room was clean itself. Front desk staff was very friendly.

The property felt tucked away but it was actually close to everything

The rooms were nice and clean. Breakfast was good!!!

Yes I enjoyed a decent room for the price and very clean, the breakfast was awesome

floors are wet all the time from people walking to their room wet out of pool, No shampoo in room , one elevator and very dirty. Breakfast was horrible and very limited,

Clean room. Zero noices. Complete breakfast, with wafles, eggs, bacon, cereal, fruit, yogurt, toast, juice.

During check-in we were given wrong room key which was already occupied by someone, when I informed it to the owner he allocated me new room . In the room water was dripping in the room the carpet making it wet . Breakfast was the worst the pancake batter smells and seems very old taste funny and they do not refill it on request.coffee has no taste in it . Only white bread was available in bread .2nd floors smells like someone is smoking in there .

Nice, clean, well run hotel. Great breakfast!

Convenience location . Hotel smelly , breakfast severe very poor , food cold

The room was clean. Bed was good. There was someone on the premises near me who was clean the television very loud all night. I was able to drown it out a little bit but I was surprised that it continued all night. The hallways were not air conditioned and the elevator entrance needed a good cleaning. The breakfast area was decent and the free breakfast included scrambled eggs waffles that you could make yourself and sausage.

Decent stay, but breakfast was horrible

Fantastic, the hotel was clean and felt safe. Breakfast was also very good. Will be staying here again!