The Highland Dallas, Curio Collection by Hilton
280 US$
/ noche
Promedio para octubre
Precios para The Highland Dallas, Curio Collection by Hilton
Selecciona fechas para ver precios y disponibilidad
280 US$
/ noche
Promedio para octubre
Precios medios mensuales
En The Highland Dallas, Curio Collection by Hilton, los precios por noche son de 185 US$ de media en el mes más barato (diciembre) y de 294 US$ en el mes más caro (septiembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 195 US$ |
| febrero | 243 US$ |
| marzo | 237 US$ |
| abril | 251 US$ |
| mayo | 250 US$ |
| junio | 235 US$ |
| julio | 191 US$ |
| agosto | 202 US$ |
| septiembre | 294 US$ |
| octubre | 280 US$ |
| noviembre | 210 US$ |
| diciembre | 185 US$ |
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oct · 280 US$
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Más caro: septiembre (aprox. 294 US$)
Más barato: diciembre (aprox. 185 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina al aire libre, una bañe...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina al aire libre, una bañera de hidromasaje y sauna. Encontrarás además conexión a Internet wifi (de pago), servicio de celebración de bodas y un vestíbulo con chimenea.
Servicios empresariales
Tendrás un centro de negocios abierto las 24 horas, check-out exprés y tintorería a tu disposición. ¿Estás organizando un evento en Dallas? En este hotel tienes a tu disposición 1548 metros cuadrados de espacio con zona para conferencias y salas de reuniones.
Comida
The Highland Dallas, Curio Collection by Hilton sirve deliciosas comidas en The Reserve. Disfruta de tu bebida favorita en el bar o lounge o en el bar junto a la piscina. Se ofrece un desayuno a la carta todos los días de 07:00 a 10:30 con un coste adicional.
Habitaciones
Disfruta de una agradable estancia en una de las 204 habitaciones con televisión LCD. Las camas cuentan con colchones con una capa de acolchado adicional y sábanas italianas Frette para descansar plácidamente. La conexión a wifi de pago te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal de diseño y secadores de pelo.
Ubicación
Si decides alojarte en The Highland Dallas, Curio Collection by Hilton, te encontrarás en una fantástica zona de Dallas (Lower Greenville) y estarás a solo 3 min a pie de Universidad Metodista del Sur y a menos de 4 en coche de Northpark Center. Además, este hotel spa se encuentra a 7,1 km de American Airlines Center y a 7,9 km de Centro de convenciones Kay Bailey Hutchison.
Qué hay cerca
Mockingbird Station Shopping(0.2 millas)
Universidad Metodista del Sur(0.3 millas)
Angelika Film Center(0.3 millas)
Estadio Gerald J. Ford(0.4 millas)
Distrito comercial Knox-Henderson(0.5 millas)
Moody Coliseum(0.7 millas)
George W. Bush Presidential Library and Museum(0.9 millas)
Teatro de Granada(1.5 millas)
Club de campo Dallas(1.7 millas)
Highland Park Shopping Village(2.5 millas)
Cityplace Tower(2.5 millas)
Northpark Center(2.6 millas)
Dallas Theater Center(2.8 millas)
Baylor Scott & White Medical Center - Uptown(2.8 millas)
Turtle Creek Greenbelt(2.9 millas)
Aeropuerto de Love Field(4.8 millas)
Aeropuerto Internacional de Dallas - Fort Worth (DFW)(23.3 millas)
Aeropuerto Nacional de McKinney (DTX)(28.1 millas)
Sauna
Ascensor
Centro de negocios
Personal multilingüe
Caja fuerte
Salas de reuniones
Ubicación
5300 E Mockingbird Ln, Glencoe, Dallas, Texas, Estados Unidos
Mockingbird Station Shopping (0.2 millas)
Universidad Metodista del Sur (0.3 millas)
Angelika Film Center (0.3 millas)
Estadio Gerald J. Ford (0.4 millas)
Distrito comercial Knox-Henderson (0.5 millas)
Moody Coliseum (0.7 millas)
Opciones de habitación
14
Suite, 1 habitación
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 4
775 ft²
Aire acondicionadoSofá camaBaño privado
5
Habitación Deluxe, 2 camas de matrimonio, bañera (Mobility & Hearing)
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
15
Habitación de lujo, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
409 ft²
Aire acondicionadoSala de estar independienteBaño privado
11
Habitación, 1 habitación, accesible para personas con discapacidad, bañera (Mobility & Hearing)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
301 ft²
Aire acondicionadoSala de estar independienteBaño privado
12
Habitación, 1 cama de matrimonio grande, accesible para personas con discapacidad, bañera (Hearing)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
398 ft²
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
14
Habitación, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
301 ft²
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
14
Habitación, 2 camas de matrimonio
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
16
Habitación Deluxe, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
301 ft²
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
4
Habitación, 2 camas dobles (Top Floor)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
301 ft²
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
17
Habitación Deluxe, 2 camas de matrimonio
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
4
Suite junior, 1 cama de matrimonio grande, accesible para personas con discapacidad (Roll-In Shower)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 4
301 ft²
Aire acondicionadoSofá camaBaño privado
4
Suite, 1 habitación (Top Floor)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
301 ft²
Aire acondicionadoSofá camaBaño privado
11
Habitación Deluxe, 1 cama de matrimonio grande, accesible para personas con discapacidad (Hearing)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
301 ft²
Aire acondicionadoBaño privadoCamas plegables o supletorias (tarifa adicional)
Reseñas de los huéspedes sobre The Highland Dallas, Curio Collection by Hilton
8.3
Muy bueno
Basado en 1000 comentarios verificados
¿Quién se queda aquí?
Trabajo
34%
Pareja
28%
Familia
24%
Grupo
8%
Solo/a
4%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Highland Dallas, Curio Collection by Hilton, los huéspedes destacan su conveniente ubicación cerca de SMU y la propiedad en general, atractiva y recientemente renovada, pero muchos informan sobre renovaciones en curso que causan molestias, con ruido de construcción, áreas comunes obstruidas, ascensores lentos y un servicio inconsistente.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En The Highland Dallas, Curio Collection by Hilton, los huéspedes destacan su conveniente ubicación cerca de SMU y la propiedad en general, atractiva y recientemente renovada, pero muchos informan sobre renovaciones en curso que causan molestias, con ruido de construcción, áreas comunes obstruidas, ascensores lentos y un servicio inconsistente.
Las habitaciones se describen a menudo como cómodas y modernas, aunque algunos huéspedes experimentaron ruido de la autopista, diseños anticuados o pequeños, duchas débiles o televisores y Wi-Fi que no funcionan correctamente. Las opiniones sobre la limpieza son variadas: algunos señalan estancias impecables, mientras que otros informan sobre manchas, moho, olores persistentes o problemas de mantenimiento. Las instalaciones reciben elogios por una piscina agradable y Knife cuando está abierto, pero el estacionamiento solo con valet es común y se considera caro. Espere una base conveniente cerca de SMU con experiencias variables según el momento de las renovaciones y la ubicación de la habitación.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las renovaciones afectaron con frecuencia las instalaciones, con ruido de construcción, áreas comunes obstruidas o desordenadas y ascensores lentos o limitados. La piscina suele ser elogiada y el estacionamiento es solo con valet y conlleva cargos. Las opiniones sobre el spa son variadas y algunos establecimientos estuvieron cerrados durante las estancias.
Reseñas de huéspedes relacionadas
4
Joseph
16 mar 2025
·
Se alojó 1 noche
Two issues there was a significant renovation going on which impacted our stay with noise etc. This should have been disclosed. Second the people working the front desk was rude not knowledgeable and very unfriendly.
Two issues there was a significant renovation going on which impacted our stay with noise etc. This should have been disclosed. Second the people working the front desk was rude not knowledgeable and very unfriendly.
10
Edgar
15 sept 2024
·
Se alojó 1 noche
Great staff, loved the pool and hot tub. Will definitely stay again
Great staff, loved the pool and hot tub. Will definitely stay again
6
James
21 ene 2025
·
Se alojó 1 noche
There was a remodeling going on. The whole hotel smelled like paint thinner. There was no microwave in the room. There was no non-valet parking at the location. Staff was nice. Room was small but fine for an overnight stay.
There was a remodeling going on. The whole hotel smelled like paint thinner. There was no microwave in the room. There was no non-valet parking at the location. Staff was nice. Room was small but fine for an overnight stay.
6
Morgan
26 ene 2025
·
Se alojó 3 noches
Had no idea the hotel was under construction, we would not have booked our stay if we knew that. All dining areas were closed so they only offered room service if you wanted to dine at the hotel. The lobby had walls boarded up with construction happening on the other side. You could hear hammering during the day in our room. One of the two elevators was completely covered in cardboard and what appeared to be duct tape, we were terrified to step onto it as well as other guests we witnessed not wanting to get on that elevator. We spoke with other guests and they agreed they wouldnt have booked if they knew the hotel was in these conditions. Construction makes sense.. the hotel seems pretty run down and in need of updating. The furniture to the walls were pretty banged up, bathroom surfaces stained yellow. My other complaint is that Valet is the only option for parking. I may have misread but I thought valet was AN option but it’s the ONLY option, costing an extra $44 a night, that’s steep for the quality of stay we had. Speaking of valet, the drivers were nice. They were the only employees who spoke to us during the stay, every time we walked by the front desk not ever a hi, good morning, good evening. The only saving grace was the location.
Had no idea the hotel was under construction, we would not have booked our stay if we knew that. All dining areas were closed so they only offered room service if you wanted to dine at the hotel. The lobby had walls boarded up with construction happening on the other side. You could hear hammering during the day in our room. One of the two elevators was completely covered in cardboard and what appeared to be duct tape, we were terrified to step onto it as well as other guests we witnessed not wanting to get on that elevator. We spoke with other guests and they agreed they wouldnt have booked if they knew the hotel was in these conditions. Construction makes sense.. the hotel seems pretty run down and in need of updating. The furniture to the walls were pretty banged up, bathroom surfaces stained yellow. My other complaint is that Valet is the only option for parking. I may have misread but I thought valet was AN option but it’s the ONLY option, costing an extra $44 a night, that’s steep for the quality of stay we had. Speaking of valet, the drivers were nice. They were the only employees who spoke to us during the stay, every time we walked by the front desk not ever a hi, good morning, good evening. The only saving grace was the location.
6
Peter
19 dic 2024
·
Se alojó 1 noche
Outside and public areas look great. But room was outdated, with worn furnishings. Inconvenient outlets. Free WIFI required sign-up with Hilton Honors first (terrible). Black mold on shower ceiling. No parking except $45/nt valet - literally none else. But parking valets very nice people and helpful. Check-in staff helpful and friendly.
Outside and public areas look great. But room was outdated, with worn furnishings. Inconvenient outlets. Free WIFI required sign-up with Hilton Honors first (terrible). Black mold on shower ceiling. No parking except $45/nt valet - literally none else. But parking valets very nice people and helpful. Check-in staff helpful and friendly.
6
Sara
15 ene 2025
·
Se alojó 2 noches
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay. We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water. Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion. Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay. We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water. Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion. Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
10
Tangela
26 jun 2025
·
Se alojó 1 noche
The hotel is darling! We had the opportunity to sit by the pool, it was loud due to traffic, but still wonder as the pool is fantastic and the chairs were comfortable. We didn’t have dinner at the Knife, but were able to walk across the street and shop and dine. Overall it’s a 10 out of 10!
The hotel is darling! We had the opportunity to sit by the pool, it was loud due to traffic, but still wonder as the pool is fantastic and the chairs were comfortable. We didn’t have dinner at the Knife, but were able to walk across the street and shop and dine. Overall it’s a 10 out of 10!
6
Billy
17 mar 2025
·
Se alojó 1 noche
The room was nice but the construction in the lobby and around the elevators made moving around cumbersome. They should have offered discounts, you should not have to ask if their construction infringes on your ability to move around the property
The room was nice but the construction in the lobby and around the elevators made moving around cumbersome. They should have offered discounts, you should not have to ask if their construction infringes on your ability to move around the property
2
Tim
17 mar 2025
·
Se alojó 2 noches
The hotel is undergoing a major renovation of which we were not aware of. The lobby was loud, dirty and inconvenient. There was only one elevator working which multiple times had so many construction workers that we had to wait for the next or even multiple elevator’s. The fire alarm went off several times leaving us uncomfortable not knowing if there was an issue or if was a side effect of the work being done. We paid full price to stay there and had we known about the situation there, we would have booked elsewhere.
The hotel is undergoing a major renovation of which we were not aware of. The lobby was loud, dirty and inconvenient. There was only one elevator working which multiple times had so many construction workers that we had to wait for the next or even multiple elevator’s. The fire alarm went off several times leaving us uncomfortable not knowing if there was an issue or if was a side effect of the work being done. We paid full price to stay there and had we known about the situation there, we would have booked elsewhere.
6
umberto
1 feb 2025
·
Se alojó 4 noches
Under renovations so bar was closed. Restaurant was closed. Morning snacks were not enough. Wish they would have told me. Made my trip very difficult.
Under renovations so bar was closed. Restaurant was closed. Morning snacks were not enough. Wish they would have told me. Made my trip very difficult.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones sobre la limpieza son variadas: muchos encontraron las habitaciones limpias, pero los informes repetidos citan superficies manchadas o desgastadas, moho en los baños, olores persistentes, comida/basura en los pasillos y problemas ocasionales con la calidad del agua.
Reseñas de huéspedes relacionadas
6
Cathy
2 abr 2025
·
Se alojó 2 noches
Ideal for a visit to SMU campus - very walkable to campus. Hotel is ok - first impression is good - newly remodeled lobby area. Beyond that the halls smelled - dirty, carpet was filthy & outdated. Room was decent & worked for our short visit.
Ideal for a visit to SMU campus - very walkable to campus. Hotel is ok - first impression is good - newly remodeled lobby area. Beyond that the halls smelled - dirty, carpet was filthy & outdated. Room was decent & worked for our short visit.
10
Jennifer
14 ene 2024
·
Se alojó 2 noches
Room was clean, if a little dated, and the service was excellent.
Room was clean, if a little dated, and the service was excellent.
6
Aleya
28 ene 2024
·
Se alojó 2 noches
There was lots of water damage to the ceiling in the shower area. The water wouldn’t stop running from the tub faucet even though the shower head was going so the water was constantly filling up while showering. The sink also had poor drainage and kept filling up. The actual hotel was nice but the bathroom was not up to par.
There was lots of water damage to the ceiling in the shower area. The water wouldn’t stop running from the tub faucet even though the shower head was going so the water was constantly filling up while showering. The sink also had poor drainage and kept filling up. The actual hotel was nice but the bathroom was not up to par.
10
Mike
25 mar 2024
·
Se alojó 1 noche
Staff very friendly, hotel and room clean, comfortable and quiet. Valet parking a little expensive.
Staff very friendly, hotel and room clean, comfortable and quiet. Valet parking a little expensive.
10
Olivia
12 mar 2025
·
Se alojó 1 noche
Super cute and clean rooms! Extremely friendly front desk staff. Hallway windows kinda dirty.. and maintenance in lobby. But still great stay! Would definitely return.
Super cute and clean rooms! Extremely friendly front desk staff. Hallway windows kinda dirty.. and maintenance in lobby. But still great stay! Would definitely return.
4
Denise
22 jul 2025
·
Se alojó 1 noche
I’m so disappointed as I was expecting so much better. The girls that checked me in had no idea how far the airport was from the hotel and said I can google it as well as what time to leave if there’s traffic. My card had a swiping issue and the other girl said she didn’t know how to manually enter it. When i went to my room floor there was a cart in the hall with old food and dirty items for hours. In the room there was stains on the rug and bed sheets. On one bed the sheets had holes and a burn mark that caused the sheet to have a sharp burnt edge. I took photos of it all. I’m traveling for work and there was an iron but no ironing board or robe in the closet. Very very disappointing especially for the price.
I’m so disappointed as I was expecting so much better. The girls that checked me in had no idea how far the airport was from the hotel and said I can google it as well as what time to leave if there’s traffic. My card had a swiping issue and the other girl said she didn’t know how to manually enter it. When i went to my room floor there was a cart in the hall with old food and dirty items for hours. In the room there was stains on the rug and bed sheets. On one bed the sheets had holes and a burn mark that caused the sheet to have a sharp burnt edge. I took photos of it all. I’m traveling for work and there was an iron but no ironing board or robe in the closet. Very very disappointing especially for the price.
6
Peter
19 dic 2024
·
Se alojó 1 noche
Outside and public areas look great. But room was outdated, with worn furnishings. Inconvenient outlets. Free WIFI required sign-up with Hilton Honors first (terrible). Black mold on shower ceiling. No parking except $45/nt valet - literally none else. But parking valets very nice people and helpful. Check-in staff helpful and friendly.
Outside and public areas look great. But room was outdated, with worn furnishings. Inconvenient outlets. Free WIFI required sign-up with Hilton Honors first (terrible). Black mold on shower ceiling. No parking except $45/nt valet - literally none else. But parking valets very nice people and helpful. Check-in staff helpful and friendly.
6
Sara
15 ene 2025
·
Se alojó 2 noches
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay. We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water. Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion. Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay. We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water. Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion. Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
4
Adam
9 ene 2025
·
Se alojó 1 noche
I attended SMU in the 90's and was always curious about this hotel and was excited to try it with my family when we were visiting for Christmas. However we were quickly very disappointed. The building was under construction when we arrived, which was never mentioned when we booked the rooms. I understand improvements need to be made, but advanced notice of this type of thing should be absolutely mandatory. We could hear banging and noises during most of the day. When we got to our room, there was an overpowering smell of intense cleaning products, which gave our entire family headaches and sore throats. We had to request a fan and open the window to attempt to blow the smell out of the room, but this didn't really work at all, so we suffered a long night. We also saw what appeared to be an old leak from the air conditioning unit that had been badly patched and painted over. Perhaps black mold being covered up with paint and cleaning products? There was also black mold on the shower curtain, and hair on the bathroom walls. Absolutely disgusting to see as you arrive to your new hotel room. On the positive side, the staff accommodated us when I made it clear we would not be staying there after the first night, and we canceled the remainder of our stay and moved to another hotel. Also the kids did enjoy the pool for a bit.
I attended SMU in the 90's and was always curious about this hotel and was excited to try it with my family when we were visiting for Christmas. However we were quickly very disappointed. The building was under construction when we arrived, which was never mentioned when we booked the rooms. I understand improvements need to be made, but advanced notice of this type of thing should be absolutely mandatory. We could hear banging and noises during most of the day. When we got to our room, there was an overpowering smell of intense cleaning products, which gave our entire family headaches and sore throats. We had to request a fan and open the window to attempt to blow the smell out of the room, but this didn't really work at all, so we suffered a long night. We also saw what appeared to be an old leak from the air conditioning unit that had been badly patched and painted over. Perhaps black mold being covered up with paint and cleaning products? There was also black mold on the shower curtain, and hair on the bathroom walls. Absolutely disgusting to see as you arrive to your new hotel room. On the positive side, the staff accommodated us when I made it clear we would not be staying there after the first night, and we canceled the remainder of our stay and moved to another hotel. Also the kids did enjoy the pool for a bit.
10
Teresa
8 jun 2025
·
Se alojó 2 noches
This was a trip to visit family in the area. We have been staying at this hotel for years and have always been very happy The rooms and hotel have all been remodeled since our last visit and we were very happy with how beautiful it looked. The staff there is very friendly and welcoming also.
This was a trip to visit family in the area. We have been staying at this hotel for years and have always been very happy The rooms and hotel have all been remodeled since our last visit and we were very happy with how beautiful it looked. The staff there is very friendly and welcoming also.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser cómodas y modernas, pero varias reseñas señalan ruido de la autopista, diseños pequeños o anticuados, colchones hundidos, comodidades limitadas en la habitación (sin cafetera/microondas), duchas débiles y problemas ocasionales con el Wi-Fi/televisor o vistas deficientes.
Reseñas de huéspedes relacionadas
6
Eric
16 sept 2024
·
Se alojó 1 noche
It’s a decent & comfortable hotel right in the middle of the commercial area with a lot of amenities and the city train line nearby. Certainly not cheap by any means and you pay for the convenience of location. One thing that was unexpected is the lack of parking spaces. Although they do not require you take the valet at a "double digit amount," there’s just no other viable parking options that don't risk being towed off. Beds and pillows are comfortable and the room was very clean. The shower is awful!! I noticed poor water pressure. The shower heads give you a light stream shower, which takes three times the amount of time to finish your shower to make sure you get the shampoo out of your hair. If you’re a woman with a lot of hair, forget it! It is one of those greenie water conservation minded shower-heads on steroids. Did not visit any of the amenities in the hotel. Again, you pay for the convenience of location and that’s all I could say that stands out about this hotel for the price you will end up paying. If you’re not tied to going to someplace near this location, I would stay somewhere else to save some money.
It’s a decent & comfortable hotel right in the middle of the commercial area with a lot of amenities and the city train line nearby. Certainly not cheap by any means and you pay for the convenience of location. One thing that was unexpected is the lack of parking spaces. Although they do not require you take the valet at a "double digit amount," there’s just no other viable parking options that don't risk being towed off. Beds and pillows are comfortable and the room was very clean. The shower is awful!! I noticed poor water pressure. The shower heads give you a light stream shower, which takes three times the amount of time to finish your shower to make sure you get the shampoo out of your hair. If you’re a woman with a lot of hair, forget it! It is one of those greenie water conservation minded shower-heads on steroids. Did not visit any of the amenities in the hotel. Again, you pay for the convenience of location and that’s all I could say that stands out about this hotel for the price you will end up paying. If you’re not tied to going to someplace near this location, I would stay somewhere else to save some money.
8
Lori
20 feb 2025
·
Se alojó 1 noche
They are updating the hotel so there is tremendous interior construction happening on the floors - my room was completed but I heard drilling on the floor above me. No coffee pots in the room and do not plan to provide them.
They are updating the hotel so there is tremendous interior construction happening on the floors - my room was completed but I heard drilling on the floor above me. No coffee pots in the room and do not plan to provide them.
2
Shilong
22 feb 2025
·
Se alojó 2 noches
Poor service and WiFi connection
Poor service and WiFi connection
10
Malaysia
14 ago 2025
·
Se alojó 3 noches
The rooms are very nice! If you're looking for comfort and updated spaces, this is the place. Sits on the corner of an busy street. And the main parking option is to do valet parking for an additional fee. Important to note. But staff was extremely nice and helpful. I enjoyed my stay and would recommend to others.
The rooms are very nice! If you're looking for comfort and updated spaces, this is the place. Sits on the corner of an busy street. And the main parking option is to do valet parking for an additional fee. Important to note. But staff was extremely nice and helpful. I enjoyed my stay and would recommend to others.
2
Juan A.
8 nov 2023
·
Se alojó 2 noches
Unable to sleep on old mattress
Unable to sleep on old mattress
4
Alicia
27 ene 2025
·
Se alojó 3 noches
Recently renovated room, however no double paned windows to continuous highway noise from US I-75 = not relaxing. Not to mention the front desk staffer who booked me in a room next to another room that was currently undergoing renovations! This meant loud drilling noise from 9 to 5. When I asked to move the next day, I to interact with a very disrespectful and unpleasant front desk worker who would not change my room or accommodate me. Don’t you think a hotel should compensate It’s guests who have fully paid in advance or offered to move them to another quieter part of the building? I will never stay here again, nor do I recommend it for anyone. Can I attach photos to show the lack of hygiene?
Recently renovated room, however no double paned windows to continuous highway noise from US I-75 = not relaxing. Not to mention the front desk staffer who booked me in a room next to another room that was currently undergoing renovations! This meant loud drilling noise from 9 to 5. When I asked to move the next day, I to interact with a very disrespectful and unpleasant front desk worker who would not change my room or accommodate me. Don’t you think a hotel should compensate It’s guests who have fully paid in advance or offered to move them to another quieter part of the building? I will never stay here again, nor do I recommend it for anyone. Can I attach photos to show the lack of hygiene?
6
John
28 dic 2024
·
Se alojó 1 noche
The mattress had a huge body imprsion in it. Very incomfortabl.
The mattress had a huge body imprsion in it. Very incomfortabl.
6
Luz
30 dic 2022
·
Se alojó 1 noche
I used the Expedia app to find a room for four people as I was traveling with my two teen daughters and my mom. I just needed a room for one night. I thought that if Expedia gave me a room for four as an option, the two double beds meant two queen beds. As English is my second language, I understood it wrong. However, I don't know why, when I checked in, the person at the front desk never mentioned that a double bed was a twin bed and we couldn't fit. The hotel didn't have other rooms to change, so they brought an extra bed. the hotel doesn't offer any rooms with queen beds. I had to sleep very uncomfortably with my teenage daughter. I have always found excellent hotels in Texas with queen beds when traveling with two adults and two kids. The hotel is located close to a highway so it is very noisy.
I used the Expedia app to find a room for four people as I was traveling with my two teen daughters and my mom. I just needed a room for one night. I thought that if Expedia gave me a room for four as an option, the two double beds meant two queen beds. As English is my second language, I understood it wrong. However, I don't know why, when I checked in, the person at the front desk never mentioned that a double bed was a twin bed and we couldn't fit. The hotel didn't have other rooms to change, so they brought an extra bed. the hotel doesn't offer any rooms with queen beds. I had to sleep very uncomfortably with my teenage daughter. I have always found excellent hotels in Texas with queen beds when traveling with two adults and two kids. The hotel is located close to a highway so it is very noisy.
4
Michael
14 ago 2024
·
Se alojó 1 noche
The pool area was very nice and well designed. Our Television didn't work. Never got to watch TV. When I I'm informed the Front desk they never addressed my issue.
The pool area was very nice and well designed. Our Television didn't work. Never got to watch TV. When I I'm informed the Front desk they never addressed my issue.
6
Shelly
13 abr 2024
·
Se alojó 1 noche
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es variado: numerosos huéspedes elogian al personal amable y acogedor, pero muchos informan sobre falta de personal, interacciones groseras o poco serviciales en la recepción, resolución lenta de problemas y mala comunicación sobre las interrupciones por renovaciones y los cargos.
Reseñas de huéspedes relacionadas
4
Jessica
17 abr 2023
·
Se alojó 4 noches
I am not one to post reviews, but this is necessary. I wish there were enough characteristics to explain everything. Short version: I pre-paid w/ my debit card to Expedia over a month before my stay. Expedia sent an email to check in on the Hilton app for contactless check-in. I did. Hilton charged my credit card the full amount of the stay. I was told it was my fault because I checked in with the app. I was told the charge would be taken off right away. I thanked them even though I was not happy. It wasn't. Then 3 days into my trip more random charges. I knew I would be paying $38 a day for valet. The charges were not that amount. I go to the front desk again and I am told they charge "random amounts to be sure your card is still active" I asked again about my other huge charge for the stay. I am told she doesn't know. To call Expedia. I explain I just want to know if they got the money from Expedia and she can't even tell me that. She says there are no charges from Hilton. I explain Hilton charged my card and she literally keeps telling me to call Expedia. Also, homeless all around the hotel and in the lobby. The rooms are dirty. I stayed numerous times pre-covid and it was great. Now it's terrible! The only competent/awesome employees were the valets. All 3 of the front desk I came into contact with need training. My card still has the wrong charges 5 days later. I manage luxury properties for a living and their communication skills make this location feel 2 stars.
I am not one to post reviews, but this is necessary. I wish there were enough characteristics to explain everything. Short version: I pre-paid w/ my debit card to Expedia over a month before my stay. Expedia sent an email to check in on the Hilton app for contactless check-in. I did. Hilton charged my credit card the full amount of the stay. I was told it was my fault because I checked in with the app. I was told the charge would be taken off right away. I thanked them even though I was not happy. It wasn't. Then 3 days into my trip more random charges. I knew I would be paying $38 a day for valet. The charges were not that amount. I go to the front desk again and I am told they charge "random amounts to be sure your card is still active" I asked again about my other huge charge for the stay. I am told she doesn't know. To call Expedia. I explain I just want to know if they got the money from Expedia and she can't even tell me that. She says there are no charges from Hilton. I explain Hilton charged my card and she literally keeps telling me to call Expedia. Also, homeless all around the hotel and in the lobby. The rooms are dirty. I stayed numerous times pre-covid and it was great. Now it's terrible! The only competent/awesome employees were the valets. All 3 of the front desk I came into contact with need training. My card still has the wrong charges 5 days later. I manage luxury properties for a living and their communication skills make this location feel 2 stars.
2
Monica
30 nov 2024
·
Se alojó 1 noche
The staff was extremely rude at check in. The hotel is under construction and it was not posted on the website before booking, they said it was posted which is not. The room had no furniture but the bed and a chair and 2 pillows for 4 people! I called 4 times to get 2 extra pillows it took them 2 hours to bring to my room after 4 calls in which they ended the call before I got my request in. Definitely a terrible experience. Would not recommend this hotel to anyone ever.
The staff was extremely rude at check in. The hotel is under construction and it was not posted on the website before booking, they said it was posted which is not. The room had no furniture but the bed and a chair and 2 pillows for 4 people! I called 4 times to get 2 extra pillows it took them 2 hours to bring to my room after 4 calls in which they ended the call before I got my request in. Definitely a terrible experience. Would not recommend this hotel to anyone ever.
10
Jennifer
16 jun 2023
·
Se alojó 1 noche
Everyone was super friendly and welcoming
Everyone was super friendly and welcoming
4
Joseph
16 mar 2025
·
Se alojó 1 noche
Two issues there was a significant renovation going on which impacted our stay with noise etc. This should have been disclosed. Second the people working the front desk was rude not knowledgeable and very unfriendly.
Two issues there was a significant renovation going on which impacted our stay with noise etc. This should have been disclosed. Second the people working the front desk was rude not knowledgeable and very unfriendly.
8
Lana
15 jun 2024
·
Se alojó 1 noche
I had a terrible check in process with a rude employee at the front desk. I will be contacting the hotel manager regarding the employee. Everything and everyone else was great.
I had a terrible check in process with a rude employee at the front desk. I will be contacting the hotel manager regarding the employee. Everything and everyone else was great.
10
Torrick
21 ene 2025
·
Se alojó 1 noche
The front desk customer service was immaculate.
The front desk customer service was immaculate.
6
Sara
15 ene 2025
·
Se alojó 2 noches
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay. We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water. Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion. Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay. We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water. Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion. Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.
6
Lori
24 jun 2025
·
Se alojó 1 noche
I REALLY wish I had a better experience. This was my chance, as a mom if 3, to get away for one night. The hotel itself is lovely. However, it was VERY understaffed. At check-in, no one behind the desk. Eventually, the valet found someone to check me in. Not the best first impression. At the poil, no one at the towel Check-out station or the bar. The last impression was me heading down 7 flights of stairs because the intercom said the building was on fire.
I REALLY wish I had a better experience. This was my chance, as a mom if 3, to get away for one night. The hotel itself is lovely. However, it was VERY understaffed. At check-in, no one behind the desk. Eventually, the valet found someone to check me in. Not the best first impression. At the poil, no one at the towel Check-out station or the bar. The last impression was me heading down 7 flights of stairs because the intercom said the building was on fire.
10
Susan
30 jul 2025
·
Se alojó 1 noche
Convenient location for business travel Very spacious. Has snacks and beverages in room Staff is very friendly
Convenient location for business travel Very spacious. Has snacks and beverages in room Staff is very friendly
10
Teresa
8 jun 2025
·
Se alojó 2 noches
This was a trip to visit family in the area. We have been staying at this hotel for years and have always been very happy The rooms and hotel have all been remodeled since our last visit and we were very happy with how beautiful it looked. The staff there is very friendly and welcoming also.
This was a trip to visit family in the area. We have been staying at this hotel for years and have always been very happy The rooms and hotel have all been remodeled since our last visit and we were very happy with how beautiful it looked. The staff there is very friendly and welcoming also.
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Ubicación
Muy conveniente para SMU y Mockingbird Station/DART, con tiendas y restaurantes cercanos. Varios mencionan una carretera con mucho tráfico y exposición a la autopista que afectan la transitabilidad y provocan ruido de tráfico en algunas habitaciones.
Reseñas de huéspedes relacionadas
10
Michael
7 jul 2025
·
Se alojó 3 noches
Great hotel - perfect for SMU
Great hotel - perfect for SMU
10
Dr Dan
15 jun 2025
·
Se alojó 3 noches
We had not stayed at the Highland for a number of years - the renovation is spot on! Staff outstanding - walking distant to SMU!
We had not stayed at the Highland for a number of years - the renovation is spot on! Staff outstanding - walking distant to SMU!
8
Mary
3 mar 2023
·
Se alojó 2 noches
Pricey stay with convenience. Lovely property that is walkable to shops and SMU. Some staff are less than friendly and interstate noise goes all night.
Pricey stay with convenience. Lovely property that is walkable to shops and SMU. Some staff are less than friendly and interstate noise goes all night.
10
Arturo
28 oct 2024
·
Se alojó 1 noche
Great stay, great staff, great room, great location. Only thing was that you have to pay for parking and I only knew about this because others left a review like I am doing now. There is a mini mall adjacent to this hotel and some of those parking spots are labeled for those business so park there at your own risk. However, someone might've told me that the business don't care or that vehicles never get towed for parking there. So we did and had not problems for those 2 nights. Just getting lucky to find one at night was the problem. Good luck!
Great stay, great staff, great room, great location. Only thing was that you have to pay for parking and I only knew about this because others left a review like I am doing now. There is a mini mall adjacent to this hotel and some of those parking spots are labeled for those business so park there at your own risk. However, someone might've told me that the business don't care or that vehicles never get towed for parking there. So we did and had not problems for those 2 nights. Just getting lucky to find one at night was the problem. Good luck!
10
Leonard
28 ago 2024
·
Se alojó 1 noche
Took son to move back into SMU and had great stay with welcoming staff and facilities
Took son to move back into SMU and had great stay with welcoming staff and facilities
10
Richard
29 mar 2024
·
Se alojó 5 noches
Close proximity to DART station
Close proximity to DART station
10
Linda
19 sept 2024
·
Se alojó 2 noches
Busy roadway, difficult to walk
Busy roadway, difficult to walk
10
Danielle
18 jul 2023
·
Se alojó 2 noches
I like the location as you can easily walk across the street to go to Mockingbird Station or get in your car and jump on 75 to go places!
I like the location as you can easily walk across the street to go to Mockingbird Station or get in your car and jump on 75 to go places!
6
Shelly
13 abr 2024
·
Se alojó 1 noche
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
10
Susan
30 jul 2025
·
Se alojó 1 noche
Convenient location for business travel Very spacious. Has snacks and beverages in room Staff is very friendly
Convenient location for business travel Very spacious. Has snacks and beverages in room Staff is very friendly
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Knife y el bar reciben elogios cuando están operativos, pero durante las renovaciones los huéspedes se encontraron con establecimientos cerrados, horarios limitados, desayuno solo en la habitación, esperas y precios altos.
Reseñas de huéspedes relacionadas
10
Pam
17 ene 2024
·
Se alojó 3 noches
The Highland had what we expected, beautiful clean rooms, an amazing restaurant (Knife), wonderful amenities, and best of all world class service from the front door to every member of their team we encountered.
The Highland had what we expected, beautiful clean rooms, an amazing restaurant (Knife), wonderful amenities, and best of all world class service from the front door to every member of their team we encountered.
6
Morgan
26 ene 2025
·
Se alojó 3 noches
Had no idea the hotel was under construction, we would not have booked our stay if we knew that. All dining areas were closed so they only offered room service if you wanted to dine at the hotel. The lobby had walls boarded up with construction happening on the other side. You could hear hammering during the day in our room. One of the two elevators was completely covered in cardboard and what appeared to be duct tape, we were terrified to step onto it as well as other guests we witnessed not wanting to get on that elevator. We spoke with other guests and they agreed they wouldnt have booked if they knew the hotel was in these conditions. Construction makes sense.. the hotel seems pretty run down and in need of updating. The furniture to the walls were pretty banged up, bathroom surfaces stained yellow. My other complaint is that Valet is the only option for parking. I may have misread but I thought valet was AN option but it’s the ONLY option, costing an extra $44 a night, that’s steep for the quality of stay we had. Speaking of valet, the drivers were nice. They were the only employees who spoke to us during the stay, every time we walked by the front desk not ever a hi, good morning, good evening. The only saving grace was the location.
Had no idea the hotel was under construction, we would not have booked our stay if we knew that. All dining areas were closed so they only offered room service if you wanted to dine at the hotel. The lobby had walls boarded up with construction happening on the other side. You could hear hammering during the day in our room. One of the two elevators was completely covered in cardboard and what appeared to be duct tape, we were terrified to step onto it as well as other guests we witnessed not wanting to get on that elevator. We spoke with other guests and they agreed they wouldnt have booked if they knew the hotel was in these conditions. Construction makes sense.. the hotel seems pretty run down and in need of updating. The furniture to the walls were pretty banged up, bathroom surfaces stained yellow. My other complaint is that Valet is the only option for parking. I may have misread but I thought valet was AN option but it’s the ONLY option, costing an extra $44 a night, that’s steep for the quality of stay we had. Speaking of valet, the drivers were nice. They were the only employees who spoke to us during the stay, every time we walked by the front desk not ever a hi, good morning, good evening. The only saving grace was the location.
10
Brandice
11 jun 2024
·
Se alojó 1 noche
We were in town for an SMU event and it couldn't have been better. Fantastic location and the hotel was great. We loved the bar area to gather at night after a long day. Will definitely stay again!
We were in town for an SMU event and it couldn't have been better. Fantastic location and the hotel was great. We loved the bar area to gather at night after a long day. Will definitely stay again!
8
Kate
11 oct 2024
·
Se alojó 1 noche
Great property but the room service and poolside dining have such odd hours. I expected a full service Hilton hotel and felt the food options were a 1out of 5.
Great property but the room service and poolside dining have such odd hours. I expected a full service Hilton hotel and felt the food options were a 1out of 5.
10
mindy
22 ago 2024
·
Se alojó 1 noche
Great location for an event at the Angelika theater. Enjoyed our stay very much. Great restaurant in the hotel as well.
Great location for an event at the Angelika theater. Enjoyed our stay very much. Great restaurant in the hotel as well.
10
Roger
1 dic 2023
·
Se alojó 2 noches
Great location. The restaurant is pricey but nice. The restaurant tried to put me off in corners or bar as I was only one person. I walked out and went up SMU boulevard and had a great time. Stuffy manager of hotel restaurant. Otherwise, a nice facility.
Great location. The restaurant is pricey but nice. The restaurant tried to put me off in corners or bar as I was only one person. I walked out and went up SMU boulevard and had a great time. Stuffy manager of hotel restaurant. Otherwise, a nice facility.
6
umberto
1 feb 2025
·
Se alojó 4 noches
Under renovations so bar was closed. Restaurant was closed. Morning snacks were not enough. Wish they would have told me. Made my trip very difficult.
Under renovations so bar was closed. Restaurant was closed. Morning snacks were not enough. Wish they would have told me. Made my trip very difficult.
10
nancy
26 abr 2024
·
Se alojó 1 noche
Loved the dining
Loved the dining
8
Don
4 feb 2024
·
Se alojó 1 noche
Would not recommend the restaurant.
Would not recommend the restaurant.
2
Greg
6 sept 2025
·
Se alojó 1 noche
We were meeting family and decided to meet for drinks. The bar that was supposed to be open did not open for several hour late. Now we just tried to have breakfast but was told at least a twenty minute wait just to be seated. Not ever coming back.
We were meeting family and decided to meet for drinks. The bar that was supposed to be open did not open for several hour late. Now we just tried to have breakfast but was told at least a twenty minute wait just to be seated. Not ever coming back.
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10
LEONARDO
29 mar 2026
·
Se alojó 3 noches
Muy bonito
Muy bonito
4
Alan
12 jul 2026
·
Se alojó 1 noche
The room was clean but the service was awful. They no longer offer room service but we were told we could call in an order for pickup. Then when we tried the lady told us we would have to come down to order and wait for it. We went to the restaurant and had to wait for a table to be cleaned then after 15 minutes no one waited on us so we left.
The room was clean but the service was awful. They no longer offer room service but we were told we could call in an order for pickup. Then when we tried the lady told us we would have to come down to order and wait for it. We went to the restaurant and had to wait for a table to be cleaned then after 15 minutes no one waited on us so we left.
10
Heinrich
12 jul 2026
·
Se alojó 1 noche
Service
Service
4
Jennifer
5 jul 2026
·
Se alojó 2 noches
We had a terrible stay (after other fine stays) at this hotel recently. First, we weren’t able to check in until 5 pm. They “forgot” to text us that our room was ready after sitting in the bar for two hours. We only checked in because we went back to the front desk to inquire. Then, upon check in, our room smelled so strong of smoke that our eyes burned. We let the front desk know and the solution initially offered was to send a housekeeper to spray a strong smelling spray all over our room while we were in it. We again invited the staff back to our room to smell it (there was no change) and they declined. Rather, they said we could move rooms the next day. So we suffered through the first night and then moved. They did offer to discount our first night room but what we asked for was cancellation. We would have rather changed hotels to a less convenient location than be forced to stay in that clearly partied-in room (which is why we suspect it wasn’t ready for check in until so late, which means they knew they had an issue on their hands and were just hoping we wouldn’t say anything). The service was just beyond subpar - from check in to check out. We expect better for this price point of hotel. Our daughter attends college nearby and we will find other accommodations going forward. It is a shame there weren’t more hospitable staff to deal with unexpected issues. Excellent service could have kept us as customers even in the face of the problem.
We had a terrible stay (after other fine stays) at this hotel recently. First, we weren’t able to check in until 5 pm. They “forgot” to text us that our room was ready after sitting in the bar for two hours. We only checked in because we went back to the front desk to inquire. Then, upon check in, our room smelled so strong of smoke that our eyes burned. We let the front desk know and the solution initially offered was to send a housekeeper to spray a strong smelling spray all over our room while we were in it. We again invited the staff back to our room to smell it (there was no change) and they declined. Rather, they said we could move rooms the next day. So we suffered through the first night and then moved. They did offer to discount our first night room but what we asked for was cancellation. We would have rather changed hotels to a less convenient location than be forced to stay in that clearly partied-in room (which is why we suspect it wasn’t ready for check in until so late, which means they knew they had an issue on their hands and were just hoping we wouldn’t say anything). The service was just beyond subpar - from check in to check out. We expect better for this price point of hotel. Our daughter attends college nearby and we will find other accommodations going forward. It is a shame there weren’t more hospitable staff to deal with unexpected issues. Excellent service could have kept us as customers even in the face of the problem.
10
Marco
4 jul 2026
·
Se alojó 1 noche
Beautiful Hotel. Excellent service. Great amenities
Beautiful Hotel. Excellent service. Great amenities
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:30
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-30: 230.56610045394896USD
- 2026-10-31: 163.58782359924317USD
- 2026-11-01: 165.59502158584596USD
- 2026-11-02: 194.69960600509643USD
- 2026-11-03: 300.70452431030276USD
- 2026-11-04: 315.8970247543335USD
- 2026-11-05: 316.6105622344971USD
- 2026-11-06: 489.41815USD
- 2026-11-07: 305.74635USD
- 2026-11-08: 150.52899742889403USD
- 2026-11-09: 166.1069591796875USD
- 2026-11-10: 306.4873325439453USD
- 2026-11-11: 174.7122USD
- 2026-11-12: 273.835174571991USD
- 2026-11-13: 319.87901983032225USD
- 2026-11-14: 309.110711517334USD
- 2026-11-15: 196.82941814651488USD
- 2026-11-16: 157.94514582824706USD
- 2026-11-17: 166.87255USD
- 2026-11-18: 178.07205USD
- 2026-11-19: 183.6599401779175USD
- 2026-11-20: 197.1112USD
- 2026-11-21: 182.98311004333496USD
- 2026-11-22: 111.40029144325257USD
- 2026-11-23: 143.51568993148803USD
- 2026-11-24: 140.50487586250304USD
- 2026-11-25: 173.59225USD
- 2026-11-26: 190.4619924583435USD
- 2026-11-27: 187.03165USD
- 2026-11-28: 176.9521USD
- 2026-11-29: 141.13204512825013USD
- 2026-11-30: 150.5551779006958USD
- 2026-12-01: 192.69239092941285USD
- 2026-12-02: 184.79175USD
- 2026-12-03: 177.6382949508667USD
- 2026-12-04: 220.63015USD
- 2026-12-05: 215.40588128356933USD
- 2026-12-06: 185.1075562133789USD
- 2026-12-07: 197.08457521209718USD
- 2026-12-08: 226.81501303787232USD
- 2026-12-09: 207.746486907959USD
- 2026-12-10: 186.82010426864625USD
- 2026-12-11: 177.40104724197388USD
- 2026-12-12: 184.25127364120485USD
- 2026-12-13: 170.7188235961914USD
- 2026-12-14: 167.98202439346312USD
- 2026-12-15: 155.9321546432495USD
- 2026-12-16: 154.555355758667USD
- 2026-12-17: 170.60302798461913USD
- 2026-12-18: 182.5387255859375USD
- 2026-12-19: 177.40104724197388USD
- 2026-12-20: 161.16431851501466USD
- 2026-12-21: 147.45304832839966USD
- 2026-12-22: 148.30933090057374USD
- 2026-12-23: 126.4543874217987USD
- 2026-12-24: 168.85995883102416USD
- 2026-12-25: 173.40731196746827USD
- 2026-12-26: 168.03033522491455USD
- 2026-12-27: 154.80254931259157USD
- 2026-12-28: 146.52651254501342USD
- 2026-12-29: 166.28029372634887USD
- 2026-12-30: 197.08457521209718USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 21 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de CleanStay (Hilton).
- El restaurante de este alojamiento sirve comidas de lunes a viernes, de 11.00 a 16.30.
- Piscina disponible de 06:00 a 22:00.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 17 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Para acceder a este alojamiento, no es necesario el coche.
- El aparcamiento tiene un límite de altura.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
- Desayuno a la carta: 12.00 USD por persona (precio aproximado)
- Tasa por uso de wifi en las habitaciones: 4.95 USD por día (tarifa sujeta a cambios)
- Wifi en las zonas comunes: 4.95ÿUSD por día (tarifa sujeta a cambios).
- Aparcamiento de vehículos grandes con asistencia: 55 USD por día (entrada y salida libre)
- Mascotas: 75 USD por alojamiento, por estancia
- No se cobran tasas por los animales de servicio
- Cargo por registro de entrada temprana: 50 USD.
- Se aplica un cargo adicional a las llegadas que se produzcan después de las 23:30
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
- Cuna (cama para bebé): 25 USD por estancia.
- Cama adicional: 75 USD por estancia
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Sauna
Ascensor
Centro de negocios
Personal multilingüe
Caja fuerte
Salas de reuniones
Servicios
Centro de negocios
Ascensor
Personal multilingüe
Caja fuerte
Salas de reuniones
Servicio de lavandería
Salón de baile
Consigna de equipajes
Registros de entrada y salida exprés
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Conference Space
Fireplace in Lobby
Wedding Services
Well-Lit Path to Entrance
Actividades
Campo de golf (cercano)
Fitness Center (24-hour)
Full-Service Spa
Hiking/Biking (nearby)
Pool Cabanas (surcharge)
Pool Sun Loungers
Spa Treatment Room (s)
General
Sauna
Toallas
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Coffee/Tea in Common Areas
Food and Water Bowls
Smoke-Free Property
Stair-Free Path to Entrance
Valet For Wheelchair-Equipped Vehicle
Wheelchair Accessible (Limited)
Wheelchair Accessible Path of Travel
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Aparcamiento
Parking (Covered)
Parking (Secured)
Parking (Valet) (surcharge)
Internet
WiFi (surcharge)