The Westin Galleria Dallas

So convenient!! Room was beautiful and breakfast perfect. Wonderful girls trip!!

Buena ubicación y acceso a tiendas y restaurantes

I had a HUGE problem with my stay at the Westin Hotel. I stayed for 4 days. (Sold my home & was waiting on the new home to be ready) My 2nd day there I was leaving and stopped by the front desk & asked for my key cards to be re-Keyed. I explained that I lost one of my keys and I would feel safer if he made new ones all together for me. When I came back an hour & a 1/2 later, someone had been in my room, and took some of my things. I was extremely upset. So either they did it wrong when he made new keys or someone went up to the front desk and was given one, yet I am the only one registered. I had to leave again for my daughter's birthday party. When I got back all they did was change my room 2 stories up. I told one of the men that I really didn't want to stay there anymore, but it was late & I wasn't going to pack my stuff and find another place to go. I am pretty sure I know who it was who entered my room, but the point is that it never should have happened. That could have ended up being really bad. I feel like I should at least not had to pay for my stay. Because of whoevers mistake it was, costed me dearly, other then the $925 it took to get the room. I am not at all happy with my stay.

Staff were extremely friendly and helpful.

Room service is awful. It’s fully automated so no personal service. Couldn’t get automation order in so desk clerk came up and put in our order on his phone. He was great, but shouldn’t have had to do that. You expect more from a Westin