艾倫鎮西希爾頓花園飯店

The fitness room was terrible. The elliptical trainer was inoperable and there were electrical wires hanging out of floor and wall. When we asked the front desk if they could help us, they sent a maintenance person who knew absolutely nothing. The desk people told us Hilton hires an outside company to manage the fitness equipment, and they have had a terrible time getting the company to do their job correctly. Then when we ordered dinner via room service, we waited and waited until finally we walked down to the lobby and picked it up ourselves. To their credit, the manager gave a a slight discount on the room rate when we complained during check out. Still, the experience was not good.

Hot tub not working

Hotel was very nice, as were staff. The only complaint I would have is the broken hot tub. We specifically booked this hotel (2 rooms) for the hot tub. Noone told us upon check in that it was broken. We found out when we all went down to use it after a long travel. Very disappointing.

Outdoor seating and fire puts were fantastic. Made you feel like you were not staying at a hotel.

The staff was very helpful and respectful, room was clean and comfortable. We were upset that after we checked in got informed the bar would not be opened they had no bar tender and the restaurant was also closed no reason. Later find out the hotels hot tub was also not working. We came for a girls night where we could relax in the hot tub then get a few drinks with dinner. Had to go out which we were trying to avoid hence the reason we picked this hotel.

This hotel was very average. Would not go out of my way to stay here again. The hot tub was broken and the pool was overly warm. The rooms were clean and AC worked well.

disappointed fireplace was broken and bar was closed over the weekend.

The property is clean. I had an issue with my key working and the staff was excellent in resolving the issue and moving to another room. The hot tub was not working so that was a bit disappointing.

Staff was very friendly. It was also a good location. Room was nice and clean. The fridge in our room was broken. Had no place to keep waters, drinks or leftovers cold. I mentioned it to the front desk. They asked if I wanted to switch rooms but we were already unpacked for 3 nights. Not worth the effort for me. Hot tub was out of service, No mention of that anywhere except for there being a sign on the pool exit door. Annoying since one of the reasons we picked this particular hotel was due to them having a Hottub. This hotel also offers "free onsite parking". However, it's not free. there is a $3.87/day plus tax "parking recapture fee" that is not listed anywhere. It was on the final bill. Unless requested otherwise, housekeeping comes every other day. We arrived very late Thursday night/early Friday am. I assumed they would come on Saturday, nope. Had to ask for more towels from the front desk.

Elevator had sticky spill and was not cleaned for 3 days. Pool wasn't just heated, it was HOT like a hot tub, but the hot tub itself was broken. Front lounge area arreared to have broken a/c. Tub did not drain. Front desk staff was very knowlegeable and helpful.

Shower not clean. Hard water/soap scum on glass door and shower handles. Visible mold in shower and sink. Dust built up on door hinges.

Check in was easy, staff was awesome. Carpet in hallways were disgusting. Our room was never serviced. We spent Fri p. & Sat. pm. We left on Saturday at 1230pm with the room sign off the door. We arrived back ay 11pm... nothing, our garbage was over following.

Worst experience ever, upon arrival their payment process caused an error on their end and they attempted to double charge me. I had to spend over an hour with my wife and 3 yr old in the lobby. I had to fix their issue and spend time calling my bank to return the charge they took on the first attempt so they could manually run my card again even though the transaction went through on my banks end. Finally after an hour and fifteen mins they let my wife and child into the room and their computer was able to take payment properly. At this point I was very frustrated and they offered free breakfast but I already had that through my booking so they offered us some free snacks. Then in the morning I woke up for breakfast to no electricity in the whole hotel. Power was out for 3 hours. Went to get breakfast at 8:30am and they were cleaning it up quickly so I did not even get a good breakfast. The customer service is horrible and I would not recommend this hotel to anyone since they all lack in making the customer experience a positive experience. Also, upon entering room and checking it the bathtub/shower was dirty and had hair so I had to have them send someone to clean it. They left half a role a toilet paper and no extra toilet paper. Cloths from the last customer was in the drawers. Staff appear under trained and lazy.

The room wasn't the cleanest. Pube hair left in the shower and the lamps were a bit dusty along with the baseboards in the bathroom. Our toilet clogged very easily. The breakfast wasn't very good and the price was extremely high for what you get. It also states they have a hot tub but it was just a lukewarm spa. Overall it was a decent stay but not for the price you pay.

Very dirty

Hair in the shower when we checked in. Loud at night.

Bed in room had where someone got sick and housekeeping just covered it up

My microwave out of service.There was no shower gel.Tables are dusty.Coffee maker was dirty.Disappointed

This Hilton Garden Inn is sub par. I like this particular chain because it’s usually clean. I can’t stand feeling dirty in a hotel and I pay extra to avoid that. This one is kinda gross. There were weird hairs in my room and it was very dusty. The lobby and hallways were dirty. Some spilled food was smushed into the carpet in the hallway the whole time we were there. There was also a random dirty glass with a stray lime wedge near the lobby that nobody could be bothered to move. The back door was broken- couldn’t get in with key. Our room was near it so it was very inconvenient. We carried everything from our car with the dogs to said door and it wouldn’t open. Speaking of the dogs, every time we took them outside we had to prop the door open with a rock so we could get back in without having to walk all the way around the building to the front then all the way through the entire hotel to our room. There were dirty towels left out all night in the courtyard behind the pool. People working in the front were kinda inept. We would have paid for breakfast but the buffet options sucked. And to be honest I was grossed out in general and didn’t trust them to cook. The view from our room was a creepy abandoned property.

Elevator had sticky spill and was not cleaned for 3 days. Pool wasn't just heated, it was HOT like a hot tub, but the hot tub itself was broken. Front lounge area arreared to have broken a/c. Tub did not drain. Front desk staff was very knowlegeable and helpful.

The fast service and please staff was idea. The room was clean and comfortable , not noisy. The atmosphere was very pleasant.

The hotel was up to standard. The breakfast was $16 a person. Stay away from the first floor, very loud.

Clean and quiet. Rooms are very dark though.

The beds weren't the most comfortable. But, it was clean and the staff was very friendly.

The rooms look nothing like the other Hilton hotels I stayed in. It was a room from the 60"s. The restaurant and bar were closed. That was the reason I was going.

Convenient location. Bedding needs upgraded.

Hair in the shower when we checked in. Loud at night.

Very comfortable and accommodating staff

It was quiet, convenient and close to major highways. The only complaint i had was there was no continental breakfast. Had to pay for a breakfast that was just like a continental breakfast.

Very expensive and underwhelming. A little run down

Lovely staff. Nice clean room, great amenities.

The staff, especially Tara at the front desk, is amazing. My wife experienced a medical issue and we had to checkout 1 nigh early. Tara was amazing with facilitating a credit for 1 night, and she was very concerned about my wife's condition. I would definitely stay here again.

Worst experience ever, upon arrival their payment process caused an error on their end and they attempted to double charge me. I had to spend over an hour with my wife and 3 yr old in the lobby. I had to fix their issue and spend time calling my bank to return the charge they took on the first attempt so they could manually run my card again even though the transaction went through on my banks end. Finally after an hour and fifteen mins they let my wife and child into the room and their computer was able to take payment properly. At this point I was very frustrated and they offered free breakfast but I already had that through my booking so they offered us some free snacks. Then in the morning I woke up for breakfast to no electricity in the whole hotel. Power was out for 3 hours. Went to get breakfast at 8:30am and they were cleaning it up quickly so I did not even get a good breakfast. The customer service is horrible and I would not recommend this hotel to anyone since they all lack in making the customer experience a positive experience. Also, upon entering room and checking it the bathtub/shower was dirty and had hair so I had to have them send someone to clean it. They left half a role a toilet paper and no extra toilet paper. Cloths from the last customer was in the drawers. Staff appear under trained and lazy.

Room was clean. Staff were friendly and kind. Shower pan has a crack in it. We would stay ahain.

My stay was going well until I woke up to some woman standing in my room while I was sleeping asking me why I hadn’t left yet . How dare she not check her records, because if she had of she would have known that I requested a late check out! She left me feeling completely violated and disturbed. No one wants to wake up with a stranger standing overtop of you inquiring why you are still in a space that you have paid for!

Staff was wonderful. Kids loved the indoor pool and hot tub. Breakfast was a nice choice between buffet and made to order.

Susan AT CHECK IN AND OUT WAS ABSOLUTELY AWESOME!

Excellent staff!

Friendly, professional, clean, well-maintained, simply amazing!

Staff is incompetent. Charged my credit card numerous times with no authorization. It's been a week and the charges are still not sorted out. Staff acts like they have never dealt with a credit card before. Also, couldn't figure out how the stay worked since I booked through Expedia. Lastly, charger me for breakfast when it was included in my Expedia rate. When I brought it up, I was accused of skipping out on payment for breakfast. Never again. Aside from all of that, breakfast way overpriced, restaurant staff not friendly, room not in great shape, and hair in bathroom. I would never stay again.

Lobby was very clean and modern, evident that it has been renovated. Room was neat and clean. It was unfortunate that breakfast was in included in the stay, and that upon check-in it was not made clear that breakfast hadn't been included in my room purchase. When I was booking the room, an option to pay for included breakfast was not clear either. The manager was respectful. The hotel is located close to the town of Bethlehem, although I will say traffic was quite heavy to get there, making a 20 minute drive about 35 minutes, so consider this when staying if going back and forth to town.

Very convenient to the highway and excellent dining.

Good access and accommodations. Staff was very welcoming.

Property close to the highway. Several guests were talking and yelling loudly in the lobby when I arrived and hotel staff should ask them to turn the volume down.

Very convenient overnigh

Very nice hotel. Convenient to everything.

This is an adequate, highway hotel for an overnight stay, no more than that and not a place I would be looking to repeat a visit to. No food available on a Sunday, no extra coffee pods available. The location was convenient for getting on and off the highway and near stores and places for food.

Staff was very friendly. It was also a good location. Room was nice and clean. The fridge in our room was broken. Had no place to keep waters, drinks or leftovers cold. I mentioned it to the front desk. They asked if I wanted to switch rooms but we were already unpacked for 3 nights. Not worth the effort for me. Hot tub was out of service, No mention of that anywhere except for there being a sign on the pool exit door. Annoying since one of the reasons we picked this particular hotel was due to them having a Hottub. This hotel also offers "free onsite parking". However, it's not free. there is a $3.87/day plus tax "parking recapture fee" that is not listed anywhere. It was on the final bill. Unless requested otherwise, housekeeping comes every other day. We arrived very late Thursday night/early Friday am. I assumed they would come on Saturday, nope. Had to ask for more towels from the front desk.

It was quiet, convenient and close to major highways. The only complaint i had was there was no continental breakfast. Had to pay for a breakfast that was just like a continental breakfast.

Good location

We booked this hotel because of the hot tub after skilling sore muscles etc. It was not indicated that the hot tub was not in service or hasn't been. We would have chosen somewhere else based on just that. Also, breakfast was paid for at reservation on my card but were charged $50 for breakfast after planning for it to have been included.

The fitness room was terrible. The elliptical trainer was inoperable and there were electrical wires hanging out of floor and wall. When we asked the front desk if they could help us, they sent a maintenance person who knew absolutely nothing. The desk people told us Hilton hires an outside company to manage the fitness equipment, and they have had a terrible time getting the company to do their job correctly. Then when we ordered dinner via room service, we waited and waited until finally we walked down to the lobby and picked it up ourselves. To their credit, the manager gave a a slight discount on the room rate when we complained during check out. Still, the experience was not good.

Very nice hotel with a super friendly and accommodating staff. Most importantly Happy Hour begins at 5pm!!!

Lobby was very clean and modern, evident that it has been renovated. Room was neat and clean. It was unfortunate that breakfast was in included in the stay, and that upon check-in it was not made clear that breakfast hadn't been included in my room purchase. When I was booking the room, an option to pay for included breakfast was not clear either. The manager was respectful. The hotel is located close to the town of Bethlehem, although I will say traffic was quite heavy to get there, making a 20 minute drive about 35 minutes, so consider this when staying if going back and forth to town.

Staff was wonderful. Kids loved the indoor pool and hot tub. Breakfast was a nice choice between buffet and made to order.

Check in person was great during check in and thru out our stay. We had left something in the room after checkout, she was able to find our item and get to us - perfect!!!! Breakfast was not the best and expensive for what they served.

This is an adequate, highway hotel for an overnight stay, no more than that and not a place I would be looking to repeat a visit to. No food available on a Sunday, no extra coffee pods available. The location was convenient for getting on and off the highway and near stores and places for food.

Nice place, needs a restaurant and tbs breakfast wasn’t very good.

This hotel was over priced for what you get. Breakfast was not included and $16 per person if you wanted to have it. The hot tub was out of service which was one of the main reasons we booked here. The room was missing a remote for the TV and the coffee cream that was in the room was clumpy. Wouldn't return

Good stay. The room was comfortable and it was convenient. The breakfast was awful however. Very little variety, the eggs smelled bad, and the coffee was poor. This type of breakfast is typicallly included in 2 star hotels. Seriously. Also, when did they stop giving out cookies?