Holiday Inn Express Hotel Pittsburgh-North/Harmarville by IHG

I've stayed in this hotel twice in the last three months. Initially, I liked it. It seemed to be the Cinderella option: there are more expensive hotels around, and less expensive hotels. Generally, it seemed, you got what you paid for: this hotel wasn't quite as nice as the more expensive options, and a little beat up in places, but the room, the bedding and towels were clean and comfortable; the breakfast was good and substantial; the staff was friendly and present. So, why am I not giving this place five stars across the board? Well, like I said: I expected to get what I paid for. The hotel advertised that they had an exercise room available. That was one of the reasons I chose this hotel, and not some of the less expensive options nearby. Well, when I stayed there two months ago, I noticed that the equipment was broken. The stationary bicycle didn't work at all - it wouldn't turn on, and despite looking around for a few minutes, I couldn't figure out why (it was plugged in). The treadmill did work, but was set in French (so the speed settings were in kilometers instead of miles). I did a modified workout, and pointed these things out to the lady at the front desk when I checked out. She made a note. Two months later, I came back, and nothing was changed: not even a note on the bicycle saying "out of order." I still like the hotel, but the exercise room was the reason I chose it over another. The cleanliness was also a little less than before. I'm not sure I'll be back.

yes the breakfast was good, room looked like it could use a complete make over. Dated look, poor cleaning in bathroom

Our room had a lot of hair on the bed. I called and had to ask for new pillowcases because there was so much hair. It looked like pubic hair which was even worse. They did give us new pillowcases with no problem. Then when I got in the shower there were more hairs on the side of the walls. We slept with our blankets from home because we were grossed out. The pool was very nice!

great

Staff worth an extra star.