Extended Stay America Suites - Philadelphia - King of Prussia

Waited close yo 15 mins to check in. Called desk abd rhey said they ran out off utensils for the kitchen. Not expecting this. Very disappointed.

No early check in come in at230 and manager told me check in at 3 no early check in Kitchen don’t have any cooking stuff and no plates utensils and whe I ask if I can get some was told no we are full and we don’t have anything for u Breakfast was included but only coffe and muffins and breakfast bars and it was located in small area not cool Extra 100 for damage security it’s awful room was paint coming out of bath tub This hotel in rough shape it smell smoking cigarettes an also smell marijuana with small children this was not cook

No cooking items available first day. 2nd day the pot and pan were so bad our food was covered in teflon. Outside was always trashy.

Close to our needs and dog friendly

Breakfast is not included. Very misleading and overpriced. The property wreaked like cigarettes inside and out. The halls were dingy, nothing to cook with in the kitchen, bathtub was chipping and the room was very humid.

Pros: Spacious kitchen and fridge. Mall nearby. A lot of options. Room SMELLED clean. Breakfast, just not like a buffet or cooked meals. Cons: False advertising. Queen size suite is small and my bed was a full. No trash can in room or kitchen only in bathroom. Dont think they had a ice machine. Washcloth was dirty. Towels are extremely small.

It was a suite with no utensils, coffee pot, plates, glasses, they would not

Convenient to Valley Forge. Appreciated the laundry facilities and lounge

A clean place to sleep. No ice machine. Breakfast consisted of instant oatmeal period.

No ice machine or ice cube trays in the refrigerator.

Filthy. Room never cleaned. TV did not work. No one at desk for check out. Horrible

Room smelled funny. Bathroom had mold. Queen beds were twin xl. And don’t get me started on the nonexistent breakfast. Couple nutragrain bra and muffins is not a breakfast.

Poorly maintained, not clean, out of date.

The entire Room and especially the bathroom was filthy. An inch of soap caked on the soap holder in the shower. A dead fly in the corner of the bathroom, hair in the tub, DIRTY AND STAINED washcloth, grungy and disgusting, and the bath tub was partially painted! First and last stay at that hotel! Not sure why reviews are asked- nothing will become of this.

This place was filthy. The cigarette buts in the entry foyer should have been our sign to run. We checked in anyway. The 2nd floor hallway didn't have any lights on which was creepy. Our room had fresh linens, but the counters looked like they hadn't been cleaned in months. There was dried food stuck to all surfaces. The bathroom floor had gum smashed into it and brown spots that I believe to be poop. Run far from this place.

Room smelled like mothballs and chainsmoke, there was hair in the bathtub and the shower didnt stop dripping. Friend had separate room and his also had a gross smell. Beds not comfortable but doable.

The hotel has this bad smell when you walk in and the room smells even worse. The bathroom sink has yellow stains all in it and the doorknob fell off the bathroom door. Also the shower was filthy,I didn’t want to wash in it. I had a hard time going to sleep because of how dirty I felt from being in this hotel. People run horrible experience here. If this hotel was not already payed in advance I would have went to another one just to be way more comfortable.

we saw two cockroaches in our room

The pictures of the room, front desk, and breakfast area were not the same as the property. Staff was very friendly but the hallways were dark and dirty looking. The carpet in our king suite was very stained and the pullout sofa was stained and filled with crumbs.

This hotel had bed bugs and fleas. Smelled terrible. I will never again book with hotels. Com if you allow these types of hotels on your sight. This is the second bad experience in one year.

Check-in was quick, rooms where average,but very noisy,had a semi truck park out side our window running his generator every hour,then maid service knocking on our door at 10 am when check out is 11am.not worth the price or stay, too many other better places in the area

The noise at night was unbearable. I checked out early, sleeping on a hard bench in the airport instead, and actually getting a good nights sleep at the airport. I was also charged $100 by the hotel even though I’d already paid Expedia for the room.

Staff is friendly and very helpful. Room is spacious for a family. Wifi was easy to access and reliable. Front doors are not powered and difficult to juggle kids/suitcases through the double set of doors. No luggage carts. Countertop in kitchen is in poor condition (holes). Carpet is stained and furniture is worn. Hallways are dark. No ice machine and very limited breakfast options.

Hotel could use some TLC. Bed needed replacing as I could feel the coils through top. Room had antiseptic smell.

Could hear arguing in the hallway early in the morning.

Pictures on line don’t match the actual rooms. Very dated and in need of updating.

This property is very old and the rooms showed it. Clean but worn out.

It was a nice size room there was a small kitchen it was just right.

Staff was friendly. Hotel is just old and outdated. Peeling paint, Stained sinks and counters, stains on shower curtain. Bed was uncomfortable and creaked.

Very good. Clean. Spacious for the three of us.

The front dest staff, especially Amanda, were courteous, helpful, personable and good spirited. Amanda went out of her way to help and consistently made a difference in our stay. The cigerette burns on the bathroom counter space were very unsightly and unpleasant to see each day. The counter should be replaced.

nice staff, decent room, pretty clean. Would stay again !

I do not recommend this hotel. Check-in time was 3 p.m. which is when we arrived. The person at the front desk was not manning the desk when we came in. When she returned, she said she had to leave again to see if the room was ready. When she came back, she said the room wasn't ready. She offered a different accommodation, which was fine. Then came the check-in process, which took so long, it baffled me. The employee just kept staring at the computer screen. It was ridiculous. Then there was no "thank you for your patience" or "sorry for the delay." There was a line of people behind me. Those poor people! I thanked the front desk worker when I got the room key and silently vowed to never stay there again.

Felicia at the Front Desk was terrific and very friendly as well as helpful.

Great staff and great customer service from the front desk staff.

Called and notified hotel that we would be a late arrival. Arrived for check in and we were notified they were sold out. The had no room for us. I informed them we had a reservation and told them we called to let them know we would be a late arrival. “Sorry sir we are sold out”. Completely rude and uncalled for. We then had to find another hotel 20 miles away from our original stay.

Staff was very friendly and helpful

Walked to the room assigned to my family only to find the room was already occupied by other guests. Then found out the hotel was sold out. They had no room for my family. So much for booking a month in advance.

Great stay! The employees were great, the room was clean everything worked as it should. I’d book again.

We had a reservation but would be arriving in the evening. I called to confirm test was okay and was assured that it was. When we arrived I was told they were “over booked “ and there could offer me a refund or I would have to wait an hour while the receptionist went up to clean an empty (dirty) room…..Unacceptable!

Easy last minute reservation in central area

My one night stay was clean and comfortable. There was some sketchy charterers around but no problems. Great location off the beaten path but close to everything I wanted to do.

Easy location

We were going to tour Valley Forge. This place was very close. It was also closest to places to eat.

Near to mall

Great location for shopping at KOP. Basic but clean and tidy with excellent service.

I was a late check in and it was scary due to the surroundings. The check in person was helpful, however in the early morning departure it seemed unsafe because of people hanging around.

Staff wasnt personable or friendly. The place was decent and in a convenient location.

Convenient to Valley Forge. Appreciated the laundry facilities and lounge

Very convenient for family weekend at the Devereux Foundation in Berwyn, PA.

I had a wonderful stay,but the breakfast that they gave us sucked.

The property was adequate. I needed a room near KoP and didn’t want to spend a fortune. It was literally just for sleeping. This worked. The breakfast was a bit laughable, and wasn’t really breakfast.

Room smelled funny. Bathroom had mold. Queen beds were twin xl. And don’t get me started on the nonexistent breakfast. Couple nutragrain bra and muffins is not a breakfast.

It was ok.. The heat was not working in the room!! It took a little while to get help. But when I did the gentleman was very nice He moved me to another room immediately.. When I booked the room it said breakfast included.. It was just coffee/tea, & a little muffin.. When it should have said complimentary coffee/tea & a muffin included.. Other than that the room/hotel was nice it was clean.

Breakfast is not as I think only have coffee and muffins. It’s kind of confusing. Feel like cheated

Falsely advertised free breakfast There ia no free breakfast

Terrible Service , Shower Curtin to short above the tub When I went downstairs and asked, they handed me one and said try this you’ll have to put it up yourself, additionally no hangers in the closet When I asked about it the question was, do you need hangers? I was handed three hangers that are used for children’s clothing in plastic very small. This is all we have. (Supporting pictures are available.) Furthermore, the website, advertises, Fee breakfast. When I inquired the next morning, they said there’s no breakfast here there’s coffee or tea, and she pointed toward the coffee that was in a small room. I was not interested in coffee or tea as a breakfast. There was a woman behind me was told the same thing she went in for the coffee then asked for sugar since there was no sugar there I timed it took exactly 9 minutes to get to sugar. The couple of employees that I engaged in with the above absolutely had no sense of urgency. When I was checking out at 4:30 am in the morning there was no one at the front desk a sign that said call this number on the house, phone or a number that was hand written with green highlight that was scribbled over it very difficult to read. ( supporting photo for this also) someone did show up within a couple of minutes after me calling. I will never stay there again. It was a terrible experience.

A clean place to sleep. No ice machine. Breakfast consisted of instant oatmeal period.

The non-smoking room smelled like stale cigarette smoke. There were zero towels in the bathroom, which was dusty and dirty on both the countertops and in the tub. Overall, the room was outdated and many things broken or overused looking. Breakfast was highly disappointing with just coffee and a few granola bars thrown on a table. Def do not recommend a stay- extended or otherwise.

We chose the property because of a “breakfast.” An important appointment was scheduled and there was no time to stop no where to eat. Being able to eat something was the goal. That did not happen.