阿倫敦區快捷假日套房飯店 IHG 旗下飯店

早餐丰富，房间宽敞整洁，停车方便

Muy bueno

I booked a king room with Jacuzzi. I had to visit the front desk after attempting to use it. There was visible black dirt and various debris as it was filling. I drained it and refilled it hoping it would be clean, the same problem happened. Upon looking closer it was obvious the tub had not been cleaned, it was visibly dirty along the bottom and sides. I thought at first it was just stained, but then got a cloth and started wiping it down and the cloth was covered in black. I took pictures as proof and told the desk. They were very apologetic. I did not want to try changing rooms at this point as it was getting late, i asked for a discount on my bill. The desk said they were authorized to give a 15% discount but this hasn’t yet shown on my credit card. The room smells of mildew and mustiness, the carpet is ripping in several places. The curtain/shade is falling apart. The shower stall is very stained and rusting. The bed was very uncomfortable, very firm, although that is personal preference. There was not a coffee maker in the room as shown in the listing. Instead there was a song encouraging guests to use the coffee station in the lobby however a coffee maker would be provided if asked. The breakfast area was not impressive. The container holding the half and half carafe was visibly dirty (I took a picture) which made me doubt the cleanliness of the entire area. Believe the reviews that the pictures are misleading and this property needs updating.

Great experience at this Holiday inn and recommend it!

Place is nice and well kept, did notices the the towels were wore and that housekeeping left my door open after cleaning. All good though