威爾克斯巴里貝斯特韋斯特尊貴飯店

Wonderful staff, but we paid for a center city experience with no center city open. We paid for an upscale hotel (at least pricewise as compared to others in the area) and we stayed in a hotel barely hanging on. There were 7 stories, but only one elevator that worked and one ice machine that worked.

The hotel met our expectations and we had a nice mini vacation. The pool is small but clean, and the breakfast was good. The hotel is located in a nice, quiet area, which made for a relaxing stay.

This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.

The staff at the front desk were super. They had lots of information on restaurants and how to get back to the freeway the next day. There was also covered parking for our motorcycles. Much appreciated. The only downside was the breakfast. The food was just okay. I’ve had better at chain hotels.

Check-in Lady-Simone was sooo nice. Told us the group we were there to see was staying there too. She put us in a room that face the backside of the theatre. Very noisy room-revving motorcycles/cars and public bus terminal down the street. The tour bus was parked outside our room and ran all night long (what a waste of fuel). The heat and bathroom vent brought in cigarette smoke. 3 am on the 20th someone was smoking somewhere near our room or outside, just awful. The breakfast we had on the 19th was soso/ok. There was no sausage gravy & biscuits. The bacon was good and crisp. Best part of the stay was Simone and the view of the group's tour bus and them coming into he hotel. 2 elevators but only one was working. Never found the stairs near the elevators. The tub stopper didn't work so I couldn't take a bath after a long ride. The tub barely drained the shower water and was ankle deep by the time I was done. Needs grab bars in the bathtub area.

Awesome stay great breakfast loved the swimming pool to ill be back before summer ends indeed

My third stay at Gus Gianetti's Best Western and it was great as expected! My dog was welcomed and greeted by all staff. Rooms are a little older but well-kept and all was clean and tidy.

Great hotel convent to the Kirby center, right next door, helpful and friendly staff, had a nice gym, breakfast was a nice setup with a nice verity

The restaurant and lounge atached to the property are permanently closed. This is not mentioned in the description when booking.

This was a short getaway. The hotel was very quiet and the staff was super helpful and friendly. The pool area was very clean and quiet even though it's in town. The breakfast was good and the staff kept it well stocked.

Very clean room and bath. Excellent water pressure and super hot water for showers and nice quality towels. Nice assortment of TV channels available. Staff very helpful and courteous. Breakfast had hot food choices varied somewhat each day (scrambled eggs, bacon, sausage, biscuit & gravy, french toast sticks) as well as bagels and waffle maker, fruit and juices.

We have stayed at this hotel on numerous occasions and always have been extremely pleased. This time, unfortunately our room had an odor of some sort which was unpleasant. Also the toilet was not cleaned properly as it had feces on the seat.

Very clean and friendly staff

I highly recommend this property to travelers to Wilkes-Barre, PA. The staff is friendly and helpful. The rooms are immaculate. And breakfast is delicious. My traveling companion and I stayed here twice within ten days when we traveled from Florida to Maine and back, and if/when I make the trip again, I will once again reserve a room at this BW Plus hotel.

The area around it looked abandoned. There was no where near the hotel where you can eat and to be honest if there was, I didn’t feel safe. The front desk looked ok. When I got to the floor it smelled like cigarette smoke. The room smelled. There was mosquito on the bed. A stain on the floor. Sunglasses underneath the air container. Small. It smelled like somebody was on the hallway smoking. Then there was arguing in the room next door. I go to my car with my daughter and the front desk employee is on the floor spraying something for the smell. Not worth the money. Horrible stay. It was just one night but we hardly slept.

This was the cleanest place I have ever had the pleasure to stay. There was no dirt crud in the corners in the bathroom it was clean and white. The bed was very comfortable, Lots of pillows. The free breakfast was great. Usually a Continental breakfast is offered. This was a full hot breakfast. With much to choose from. Thanks for a wonderful experience.

Things were a bit outdated, outlets didn’t work, balcony door didn’t seem to open properly, stains on the side of the sheets.

The room was spotless. Joshua checked us in. He was very friendly and accommodating. He answered all our questions with a smile. The breakfast area was lovely & the food was fresh & tasty.

My wife and I stayed during our trip to the Kenny Chesney concert at the Mohegan Sun Arena. Very clean accommodations, restaurant was very nice. Unfortunately, as we exited the elevator, we were greeted with a stench of marijuana. The same situation occurred the next morning. Very nice stay with exception of this.

We booked this hotel due to good reviews; however, I am not sure how anyone gave higher than a 2 star review. The whole building has a weird smell from your initial entering. The room had cobwebs and thick layers of dust on the curtains, lamp shade, etc. the lotion was very clearly used. Towels are super small and gave us just 3 even though we had 4 guests. A big reason we chose this hotel was also the breakfast which was included. Well not even my two kids could stomach the food and the waffle iron must had never been cleaned because thinking it was a safe bet, it came out black from a very dirty waffle iron. We had to go down the street to a coffee shop to get an actual coffee and small breakfast. Very disappointed and would highly not recommend for the almost $200 we paid for one night.

February in north east PA - no heat in the room and no other rooms available

Staff were all welcoming, easy to park & gentleman at front desk was helpful. Room was very old. Heating unit was turned off, so walked into a cold room! Opened flap to put heat on & flap just flew off, was not attached. No view. Popcorn ceiling. Very old worn carpet. TV station menu was completely wrong. Walls were paper think so heard entire conversations or listened to TV shows. Bed was one comfortable & good thing. Very clean, comfortable mattress & pillows. Breakfast was good. Chef was very friendly & food was good. Decor in the room was extremely dated though! Reminded me of the dining room of the titanic! lol Great location & close to everything. Despite the old decor I may consider coming again.

We enjoyed our stay, the rooms were big and roomy and breakfast was included in the room rate. wWe would definitely go there again

The bed and pillows were very comfortable. The staff was excellent. The property while very clean is old and could use some updating. The furniture is old and scratched but again very comfortable.

Requested a protraction when booking. Parts of it were missing when we got there. Staff tried to find them, even called GM, but after 3 hours, still couldn’t find. We improvised, but annoying. Shower curtain installed backwards, and torn all along the top. One bed had large divot on one side. Causing rolling to edge. Breakfast was cold (supposed hot food, cold).

Things were a bit outdated, outlets didn’t work, balcony door didn’t seem to open properly, stains on the side of the sheets.

Staff was great, and breakfast was okay. But the hotel was very noisy at night. Sounded like something was rolling around on the floor above our room. And road noise from the street we could here in the room.

One night stay with pups. Great room, friendly staff, good breakfast. Only negative was our room was at busy street so very loud so bring earplugs. Comfortable bed. Would stay again.

First, let me say the staff was exceptional! Upon arriving, a woman at the front desk did an excellent job of explaining everything and showed a genuine friendliness doing so. When it was time to check out, I was again greeted with smiles and happiness, by a different person. It makes such a difference when you've just spent hours driving to be greeted in such a welcoming manner! The breakfast was great with a nice variety of options to choose from. I found everything to be clean and was surprised by two bottles of cold water in the room fridge. That's such a nice touch! My only negative would be the bed as it left me pretty sore in the morning. Otherwise, this was one of my favorite places to stay.

While it wasnt a horrible experience, there are some things I'll mention that should be taken into consideration for future guests: 1) verify all power outlets in rooms are working. We had several that weren't. 2) get better air conditioning units. Even on 60 it did not cool the room. 3) breakfast buffet: no bacon because it's too expensive. Come on! Charge us for it if you must but bacon is a must.

The staff was absolutely wonderful! Everyone was so warm and welcoming, they made you feel like you were home! Everything was very clean. Breakfast was amazing! The beds are comfortable. We whole heartedly enjoyed our stay and look forward to it again!!!

The front desk staff was extremely helpful and friendly.

This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.

Hotel was okay. Desk clerk was rude to the old man in front of me then rude with me. He's lucky I was here to laugh and see stand up comedy next door.

The room was spotless. Joshua checked us in. He was very friendly and accommodating. He answered all our questions with a smile. The breakfast area was lovely & the food was fresh & tasty.

All the staff was very friendly. When we checked in, they had a sheet with all the info needed, a map with close by eateries, and a town map.

Excellent check in. Gentlemen knew all my questions before I asked. Friendly staff. Courteous and professional.

This was my second stay at Genetti's Best Western after an exceptional stay last time, and they did not disappoint! Although the hotel and rooms feel a bit like an 80s time capsule, everything is well-kept, neat, and orderly. The hotel staff is impeccably friendly and accommodating, and we saw many familiar faces from our visit 3 years ago. Our dog was welcomed and greeted as another guest, and the breakfast is legit real food, not just muffins and cereal! There is a waffle-maker, which I feel is important to point out.

When I first checked in, there was no batteries in the remote so you overlook a little thing like that and then the toilet was backed up so I went to the front desk and they wanted to give me the plunger to do it so I told him no maintenance came up. They plunged it Five minutes later the toilet still didn’t work I complained and they said to me there’s nothing they can do at the front desk final. I spoke to a woman from housekeeping and she helped me thank God there’s a front desk to that sarcasm.

Excellent front desk agents.

Check in was quick, property was very quiet, and beds comfortable. Rooms clean and bathroom was clean. Only issue is difficult to get to from interstate.

Staff was very nice but the hotel was in the inner city and not close to highway Rt. 81.

3 minute walk to Kirby Center

This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.

Convenient location to get to theater. Nice room. Easy parking

Good area and convenient for dining and entertainment.

Great hotel convent to the Kirby center, right next door, helpful and friendly staff, had a nice gym, breakfast was a nice setup with a nice verity

Extremely convenient location. Went to Wilkes for a show at the F.W. Kirby center, which is right around the corner.

Very nice hotel near the Kirby Center and nice dining options

The staff was very friendly and helpful. Building could use some upgrades, but for a night or two, it definitely does the job. Very easy to access the building from the side door without a key so not the safest setup considering the location. Location was within walking distance to many restaurants and downtown events, but I wouldn't recommend walking around alone after dark.

All the staff were friendly and helpful. The hot breakfast was a big surprise with the cost of the room.

The room was very clean. Included breakfast was delicious prepared on site and very good.

Convenient location. Breakfast was included but was mediocre.

Very clean room and bath. Excellent water pressure and super hot water for showers and nice quality towels. Nice assortment of TV channels available. Staff very helpful and courteous. Breakfast had hot food choices varied somewhat each day (scrambled eggs, bacon, sausage, biscuit & gravy, french toast sticks) as well as bagels and waffle maker, fruit and juices.

Great hotel… well stay there again! The best breakfast on our trip from Florida to our home in Canada!

The staff at this property are particularly friendly and helpful. We have been here before and Chris is always on point. Mike and Simone are always personable. The Chef makes HOMEMADE breakfast that is unmatched in my hotel travels.

Conveniently located and affordable. The full hot breakfast exceeded expectations compared to other hotels in the same price range. Friendly staff, too. Would definitely stay here again next time I’m in town for a show at the Kirby Center!

The room was spotless. Joshua checked us in. He was very friendly and accommodating. He answered all our questions with a smile. The breakfast area was lovely & the food was fresh & tasty.

Perfect location if you are visiting downtown or attending events at the Kirby Center. Check-in was fast, easy, and professional, and we felt safe at all times. It is an older hotel, however, and we had trouble with the tv, the room heater was extremely noisy, and there were some broken things: tp dispenser in bathroom, bathroom overhead heat lamp, some of the gym equipment, one of the elevators, push bar on hotel side exit door, etc. Breakfast had many options but quality was lacking. In spite of this we would stay there again because the location and staff were great.

Free breakfast is not good. Hot stuff cold. Cold stuff not cold. Packaged food only acceptable option.