普羅維登斯濱水希爾頓花園飯店

One of the two elevators were not working. Wait times were long. When leaving our parking ticket would not open the gate. Had to go back to the front desk and they had to open gate from the desk so we could leave.

One of two elevators was out making travel between floors slow and crowded. The entrance was poorly marked and the parking lot gates were confusing. Could I go through without paying? Why was parking not included? The staff were efficient but cold and mechanical. Not a warm welcome at all. Strange layout in terms of entrance. Very annoying that I had to sign up for Hilton Rewards to get wifi.

AC was very effective. Room was cleaned at will. Beautiful view. However there was no complimentary food or drink and there are gates making rideshare access difficult.

Loved that there was a Peloton in the gym and disliked that both treadmills were out of service.

Beautiful restaurant and patio area

I've stayed at this property several times and it's quite comfortable. The bar is great, as is the neighboring Narragansett Brewery. The chef does an amazing job and is very accommodating, as does the rest of the staff. My only complaint is that every time I stay here there is a pervasive pot odor in the elevators and various parts of the building. Even my 6 year old points it out (although he doesn't yet know what it is). I'm ambivalent about the drug, but the odor makes me gag. Otherwise a great little spot.

Nice hotel, with excellent view of the harbor. Don't forget to factor in a $15 parking feed when staying.

Nice room. Clean. I really don't like having to pay for parking, though.

Broken elevator left only one elevator and long waits. An unnecessary amount of racing motorcycles outside late at night. Do the police just care? I got tired of watching TV in bed for nights with not other furniture in the room.

Great views and clean room. Only issue we had was the parking gates didn't always work right but otherwise great stay!

Place was very clean and the staff couldn't be nicer and more accommodating.

Couldn't open the windows shower floor somewhat slimy pillows (or pillow cases?) kind of smelly

Staff was friendly. The room is new, clean and the view is fantastic.

Clean room. Friendly staff. Comfy bed.

Our room, and indeed the whole hotel, was sparkling clean. Whenever we had a question or an issue, the staff promptly responded. Getting into the hotel was a problem. The roads and all the barricades were very confusing. Breakfasts were scrumptious. The "main" restaurant actually served bar food not restaurant meals. OK, just not what we expected from the description.

Nice hotel with very clean bathroom

It would’ve been nice to have free parking included with the reservation OR breakfast. The hotel wasn’t super dirty but I found stains on the toilet which grossed me out. If it wasn’t for that, I would’ve gave it a 5 star.

Clean, quiet, friendly and pleasant employees

Nice hotel....clean room

Very comfortable stay. Clean rooms and friendly staff.

It was ok, room was small…AC was so loud during the night

Being next to a park, walking trail, and water seemed perfect but there is also a bike/motorbike patch with tunnels. We were up nightly listening to bikes rev engines in the tunnels. It was as loud as if the windows were wide open…and they don’t open. Absolutely no ears near by and sits in the heart of main highway traffic so it’s not convenient to go out for needs.

Brewery next door played loud music until very late.

The room was spacious, the bed very comfortable. Bathroom was big. The only thing I didn’t like about it is that the door just slides shut, it doesn’t close and lock. The staff was very friendly and helpful. Breakfast was delicious every day. Beautiful view of the park and the water across the street.

All in all, a decent place to stay. Negatives: You have to enter gated/paid parking area to park and check-in. Surrounded by interstate so it was a little noisy. Positives: Everything was clean and comfortable. Front desk staff were exceptionally nice and comped my parking to compensate for broken coffee maker.

Beautiful view of the water from upper floor

Rooms smaller than advertised. Pictures also implied right on water etc. Not the case, very busy highway directly behind, high traffic street out front

Broken elevator left only one elevator and long waits. An unnecessary amount of racing motorcycles outside late at night. Do the police just care? I got tired of watching TV in bed for nights with not other furniture in the room.

Our room was on highway side of hotel, very busy with traffic noise.

We got a room with harbor view, which was very nice.

The front desk was very friendly. The breakfast was horrible and not worth $18. The hostess at the restaurant was angry at an earlier customer. She was swearing and complaining about the customer to the other employees. She was doing this in front of us and the other people eating breakfast. Also hate the gated parking lot and the fact that parking is not free.

The receptionist was excellent and very professional.

Management of the property non-existent. No one there when problems arise. Staff left to their own devices. Will not return.

The staff was not helpful. The WiFi was ineffective. Call for assistance was ignored.

By far, the BIGGEST problem with this property was that the hot water was barely above lukewarm. Fortunately, this was still in the fall, not winter. They tried to adjust it, but it made no difference. The water on the sink faucets was also about the same temperature. This means their system doesn't work and you are going to experience the same thing. The hotel should give clear instructions on how one first drives in, because access is controlled by a parking gate. You have to get a parking ticket to get to the entrance. We didn't know that and fumbled around for a while. Also Uber/Lyft drivers don't know that they can take that ticket and NOT have to pay if they exit within 15 minutes. You typically have to get in/out outside the parking area. This was a bit scary after dark, since the property is fairly isolated and the place where you wait isn't well lit. On the plus side, the staff were absolutely great and were helpful. Besides, they did dispatch someone to try to fix the hot water problem and the person left a note on what was done - way better than a typical hotel response.

Staff was courteous and professional When we made a request for a quiet room they did all they could to make it happen

I checked in to the hotel with Yari at the desk. She was very kind and very friendly. I was in town for a funeral and arrived very upset. Her kindness and cheerfulness really lifted my spirits. You have a wonderful employee with excellent customer service skills. She should be promoted and rewarded.

Front desk was a little rude.

Great people and great customer service. Highly recommend!

Front desk staff was amazing. Really was nice to have a security guard in the parking lot during night hours

Good location to access bike path and easy access to East side of Providence

Too much road construction in the area.

We will be returning in October! We love that the Narragansett Brewery is right next door, and India Point Park is across the street. Phenomenal location. The view from our room was beautiful. We can’t wait to come back!

Great location to visit downtown Providence and our family southeast of Providence

My first choice when in Providence, which is often. Love the location ( Brown and RISD)..great water view too. Excellent jumping off point for the East Bay Bike Trail, a beautiful 28 mile round trip to Bristol and back. Lots of good food options in nearby Fox Point.

This property was perfect for an overnight stay. The location was convenient.

Excellent location in completely revitalized, inviting area. If PVD is your destination I highly recommend this property!

isolated location

This is a nice location on the water with a view of providence city. Very nice accommodations. Clean and Conveniently located to city.

Very cool there on the river, with a tunnel directly from the property to India Point Park, where one can stroll, walk dogs, read some history about the area. Right next door is the Narragansett Brewery, with lots of outdoor and indoor seating. Many good dining places nearby--Aleppo Sweets, on Ives St., is my favorite.

I was highly insulted that we had to pay $15 to park our car. Just ridiculous. And the breakfast was just awful. And to pay for a meal that you had to special order and not get half of it was just a poor excuse for food. We are very sorry we ate there.

We checked in early, got helped and assigned a room. appreciate it. The day we went to the breakfast we were told the cook is out and we only had some bread. they even ran out of hard-boiled eggs but still charged 12.99+tax for the meal.

Breakfast not included and a little unreasonable for what is offered. Otherwise great place to stay convenient to brewery next door.

Our room, and indeed the whole hotel, was sparkling clean. Whenever we had a question or an issue, the staff promptly responded. Getting into the hotel was a problem. The roads and all the barricades were very confusing. Breakfasts were scrumptious. The "main" restaurant actually served bar food not restaurant meals. OK, just not what we expected from the description.

Beautiful restaurant and patio area

I feel for a $300 room, a basic breakfast should have been included.(cereal, muffins etc) 12-15 was a bit steep. Everything else was great. Staff was accommodating (we had a motorcycle trailer) They showed us where we could park it and leave it while we attended a rally. Front desk clerk was awesome and encouraged me to contact expedia when i reserved wrong date, then lost money for canceling. (I did get it back)

I've stayed at this property several times and it's quite comfortable. The bar is great, as is the neighboring Narragansett Brewery. The chef does an amazing job and is very accommodating, as does the rest of the staff. My only complaint is that every time I stay here there is a pervasive pot odor in the elevators and various parts of the building. Even my 6 year old points it out (although he doesn't yet know what it is). I'm ambivalent about the drug, but the odor makes me gag. Otherwise a great little spot.

Friendly staff. Great food. Will visit again.

My stay was pleasant and the staff were friendly. Considering the hotel cost, charging continental breakfast and picking separately wasn’t my expectation. Overall, it was very satisfying.

Room was good -house keeping good very friendly. Got the breakfast one day TERRIBLE. Out of bacon, sausage looked like it had been in the pan. Scrambled eggs old and very dry.