Homewood Suites by Hilton Amarillo

Helt Ok, sov over en natt.

Very nice suite. Very clean. Breakfast was great.

It took 2 hours after we check in at 3pm to get a room due to them not having it ready. We were told repeatedly that it was going to take 30mins to get it ready it wasn’t. Folded out the couch bed and the Mattress topper was full of dog hair, and the staff don’t care to help in any way.

My husband and i were traveling from visiting family. We got in late from a tire blow out. We waited 10/15 min for the front desk to start checking us in. Jamie the night manager was horrible at her job as a customer service representative. She was not polite or courteous. She had our dates wrong in her system. We sat fighting with hotels and Jamie for at least 2hrs. Jamie hung up multiple times on hotels.com. She wouldn't accommodate us. I showed her on my phone our itinerary but that was not enough for her. We ended up going next door to hilton garden. They took care of us and told us that other people have had issues with her. Hilton garden said that she canceled our booking.

I’ve stay once before,breakfast was good. But this time around coffee was cold. Breakfast wasn’t good. Low on some items. Coffee creamer was one item. Everything else was good.