Sonesta Simply Suites Fort Worth

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This place, Sonesta Suites in FW, avoid. I had a reservation from 5/15 Friday to 5/18 Monday. That Sunday the front desk accused my guest and I of smoking in my room, without evidence. An unknowledgable housekeeper told the front desk.The front desk person, Hailey, came to the room and said she SMELLED smoke, not that she saw someone smoking or saw smoke coming from my room. Ultimately, the SMELL was in the hallway, NO SMOKE was present in my room or the hallway. No other rooms were checked or vacanted. I asked the front desk and the unpresent general manager to come physically check the room. They refused. No accurate investigation was done by any staff member to resolve what was assumed. I was rudely told by the GM, Rebecca, to "get out" in 20 minutes or the police would be called. She never asked ME, the guest, what was going on, she just took the word of her unknowledgable front desk person that SMELLED smoke from somewhere. I had to find another room and location to accommodate my stay due to this allegation. Total disappointment and unprofessionalism from this property. During my stay, the Property was trashy Outside. Inside, they never vacuumed the hallways. My room did not have any accommodations I requested or paid for, one being, a roll in shower. My room had no utensils or cookware for the kitchen. I was given 2 key cards, but 1 worked. Several times I had to get the cards reset. My guest and I were not able to use the cards simultaneously. Beware.

Only thing I needed was ice on property. Needs to have trays available either in refrigerator or u can get at front desk!!

The stay was ok besides the tv channels not working