Best Western Granbury Inn & Suites

No heat in hot tub or pool. Toilet in room leaked water all over floor every time you flushed. Waffle iron left black flakes on waffles.

Hot tub was out, heated pool was cold, bed was horrible, hurt our backs

The pool isn't heated and the hot tub doesn't work. What's most annoying is that none of the staff happened to mention this and no one has taken 'heated pool' off the marquee. On the plus side, it was very quiet, the staff was friendly. The free breakfast is very basic and uninspiring. At least the coffee was hot. It would be nice if there was a coffee maker in every room.

The heater was out in the indoor pool and hot tub. It was freezing. They should have discounted the stay or something.

A little upset that the pool was not open but understandable

That you have a indoor pool yet it was closed

Granbury is a bit of a destination place in the area, not so unlike Fredericksburg, so even lower end properties are a little pricier. This place definitely fits the description of "lower end," with some light refurbs for appearances, but not enough to mask it being a bit tired. If you like to workout at your hotels, go elsewhere. The "gym" is off the pool area, making it muggy and not well ventilated- with lighting that reminded me of the opening scenes of "Joe vs the Volcano." The treadmill was rusted out and even if the other pieces of equipment were functional, the space was a 'no!' As mentioned in another review, the pool & spa, though not my thing, were "broken," meaning unheated in winter (I'm taking bets on how long they had been under repair). Breakfast is adequate, but several broken pieces of equipment there, too, make McDonald's a reasonable option. I just wanted some cold water with my breakfast, but the water fountain around the corner? Broken. The "pantry" fridge by the desk? Empty. I had an ADA room for some reason, which was fine. I like being on the first floor, but I was wondering if someone was wheelchair bound how in the world would the person reach the shower head to detach it from the hook? I'm 4'10" with rather long arms & it was almost out of reach for me. Staff was very nice & friendly though, but I was thinking for the money a clean Motel 6 & breakfast off site would have been a better option.

We stayed in the handicapped room, and it was fabulous. The staff in the hotel was amazing! Check in made sure to let us know about the accommodations of the accessible room and made us feel welcome. One of the cleaning ladies opened the elevator door when she saw our hands were full of luggage. The rooms was a good size and it was clean. The air conditioner worked perfectly. The pool is beautiful with a dolphin pattern on the bottom, but the water was cold. The hot tub was nice and warm, but the bubbles were broken (which we were told of at check in). The only negative comments are, the beds were a bit on the hard side, the coffee with breakfast was not great, and the apple juice container with breakfast was covered in mystery liquid.

This Best Western is terrible the service/housekeeping! BEWARE they will make up an incident and charge you after you check out! There pool is not heated and the hot tub doesn’t work (advertised on there big sign) Breakfast is not the best either! Do not stay here!

broken and poor gym equipment. pool full of dead flies

The fold out couch mattress was absolutely disgusting. Huge stains of whatever. We had to put a thick mattress cover over it for my son to sleep on it. The night shift person was very accomodatiing and gave us the cover as well as attempting to find another suitable room. I did not want to sleep under the covers. Nice looking hotel. Needs some serious cleaning and oversite. It was 250.00 per night.

The room had a mildew smell and I immediately got congested. The blanket on the bed was real light like a sheet, couldn’t really call it a blanket. No extra blankets in the closet or dresser drawer. The carpets were clean the bathroom was clean. Breakfast was your typical cereal, bread items and coffee. I have spent less and stayed at better. So so hotel but not for 190 a night.

The bed was so disgusting we ended up just sleeping in the car. Filthy, stained mattress. Totally paid, an expensive rate, just to sleep in my car.

Floor tiles in the bathroom were broken & wobbly, 1 in front of the sink, and 1 in front of the tub. The tub water faucet would not stop dripping. The morning manager was grumpy and unfriendly. The only rolling cart has an issue with the wheels so it was very difficult for us to navigate / push it where we needed it to go. Breakfast was good, and we enjoyed the Texas shaped waffles. But there is no coffee available in the lobby after breakfast is done. And the water fountain on the first floor is completely unfuctional. The desk staff offered to sell us bottled water, and then offered it at no charge after we complained.

Black mold on the ceiling no heated pool or jacuzzi as was advertised and the facility is poorly kept

Very clean and spacious

Property was clean and well maintained, no issues

Stayed at the Best Western and it was a great experience. The staff was friendly and helpful. It was one of the cleanest hotels we’ve stayed at recently

Clean room

The smell was bad

Toilet run all the time. Noise from above. Tv ridiculous to work. No cleaning had to ask for more towels and toilet paper. Won’t stay there again. Front desk was helpful and friendly

The room was nice and clean! I didn’t like the fact that the coffee maker in the room did not work.

Chelsea is great with a friendly smile. The lobby is inviting and very clean. The room was peaceful and the bed was comfortable. Will stay again!

It was very nice. The jetted tub was great after a long day. My only complaint the TV was not very user friendly.

The room was great. My only complaint was that the commode was too far from the toilet paper to reach it.

The AC didn’t see to get as cold as it said and I had to reprogram my key cards twice. But other than that, the stay was good

Walls were kind of thin, can hear noises from next room. There was some kind of loud rattle on the side of the building by the area where you can walk your dog. Not sure if it was the heater/air conditioner unit or some kind of electrical unit. Thankfully, i could not hear it from my room but the banging did scare my dog. The check in was very smooth and the front desk staff were very friendly. Rooms were clean. The half pillows were not great but for some reason most hotels have the small pillows now. They really are not very supportive for adult size heads.

It's about time for the hotel to do a refresh. If they do a refresh, they should do something about the walls. You can hear everything from the next rooms. Unfortunately, in our case one of our neighbors thought that they should play music until 3:00 in the morning.

The room was spacious but I booked our stay there because of the heated pool. The pool was cold.This was our second time to stay at this location. The curtains were worn and looked really shabby from the outside upon arrival. I honestly can stay that we will not be back.

This is a very nice hotel, parking lot is a bit tight but not bad. Staff were friendly and the room was big and clean. My only complaint was the bed was a little hard for me and the pillows weren’t all that great. I would say bring your own pillows if you’re picky.

We arrived 35 minutes early and was refused an early check in even though there were no one at the hotel at all. The new counter clerk said that she wasn't allowed to check in anyone before 3pm. When we came back at 3pm the overnight manager said that the previous clerk was new and was still learning.

The stay was nice. The gal Constance was the best. She put a new fridge in as mine in the room did not work and i had to keep my medicine cold. The only big problem was the bed. I could feel springs amd lumps in the bed. It didn't help for a good nights sleep. The pool was also down, to which would been nice to have a text to let me know.

The pool isn't heated and the hot tub doesn't work. What's most annoying is that none of the staff happened to mention this and no one has taken 'heated pool' off the marquee. On the plus side, it was very quiet, the staff was friendly. The free breakfast is very basic and uninspiring. At least the coffee was hot. It would be nice if there was a coffee maker in every room.

Arrived for out 3pm check in and couldn’t get into our room. I asked staff if there was a charger for electric vehicles nearby and they told us no, only to find out the next day that there was one right next door. Receptionist never even smiled upon check in. Room smelled bad. The room across the hall had a dog in it that barked and whined the whole morning. Very expensive considering the quality of the hotel. Would not stay again.

The check clerk was very pleasant. It would be nice if every one could be as good as she was.

Front desk clerk was amazing Helpful and friendly

Staff was friendly and helpful, highly recommend. Very much enjoyed our stay.

Paid full price but no one told us that there was no maid service on the weekends.

Mary at the front desk went above and beyond in helping me with a unique situation

This Best Western is terrible the service/housekeeping! BEWARE they will make up an incident and charge you after you check out! There pool is not heated and the hot tub doesn’t work (advertised on there big sign) Breakfast is not the best either! Do not stay here!

Clean and nice. Staff was accommodating and friendly. Surprisingly easy in and out being just off the Hwy.

The hotel is nice and comfortable. Also the location is great, you are 2 mins away from the historic district but right in the main avenue in case you are going somewhere else. The front desk staff was friendly and helpful.

Clean and good location. Comfortable room!

Good location. It was close to historic Granbury and other food options.

The location was good for me and close to restaurants.

Close to the highway (but very quiet). We needed a quick access for an early check out.

We love Granbury as an overnight getaway. We have stayed at several hotels and B&B. This is a great hotel and convenient!

Nice, spacious, clean room. The front desk staff was very friendly and helpful. The hotel is located in a quiet area and not far from Walmart and several restaurants.

We traveled to town for a football game in Stephenville and it was perfect for a night. The beds were comfy, room was clean and we had a pretty good night’s sleep! Staff was friendly and helpful. Close to food options and felt very safe.

Good location nice staff clean

No heat in hot tub or pool. Toilet in room leaked water all over floor every time you flushed. Waffle iron left black flakes on waffles.

The room had a mildew smell and I immediately got congested. The blanket on the bed was real light like a sheet, couldn’t really call it a blanket. No extra blankets in the closet or dresser drawer. The carpets were clean the bathroom was clean. Breakfast was your typical cereal, bread items and coffee. I have spent less and stayed at better. So so hotel but not for 190 a night.

It was very nice. The jetted tub was great after a long day. My only complaint the TV was not very user friendly.

Floor tiles in the bathroom were broken & wobbly, 1 in front of the sink, and 1 in front of the tub. The tub water faucet would not stop dripping. The morning manager was grumpy and unfriendly. The only rolling cart has an issue with the wheels so it was very difficult for us to navigate / push it where we needed it to go. Breakfast was good, and we enjoyed the Texas shaped waffles. But there is no coffee available in the lobby after breakfast is done. And the water fountain on the first floor is completely unfuctional. The desk staff offered to sell us bottled water, and then offered it at no charge after we complained.

The pool isn't heated and the hot tub doesn't work. What's most annoying is that none of the staff happened to mention this and no one has taken 'heated pool' off the marquee. On the plus side, it was very quiet, the staff was friendly. The free breakfast is very basic and uninspiring. At least the coffee was hot. It would be nice if there was a coffee maker in every room.

Everything was ok until we went downstairs to get breakfast at 9:05am that we thought would run until 10am but she was already closing it now. No real reason was given.

Everything was perfect! Room was clean and spacious. Breakfast was yummy! We will stay here our next visit.

Granbury is a bit of a destination place in the area, not so unlike Fredericksburg, so even lower end properties are a little pricier. This place definitely fits the description of "lower end," with some light refurbs for appearances, but not enough to mask it being a bit tired. If you like to workout at your hotels, go elsewhere. The "gym" is off the pool area, making it muggy and not well ventilated- with lighting that reminded me of the opening scenes of "Joe vs the Volcano." The treadmill was rusted out and even if the other pieces of equipment were functional, the space was a 'no!' As mentioned in another review, the pool & spa, though not my thing, were "broken," meaning unheated in winter (I'm taking bets on how long they had been under repair). Breakfast is adequate, but several broken pieces of equipment there, too, make McDonald's a reasonable option. I just wanted some cold water with my breakfast, but the water fountain around the corner? Broken. The "pantry" fridge by the desk? Empty. I had an ADA room for some reason, which was fine. I like being on the first floor, but I was wondering if someone was wheelchair bound how in the world would the person reach the shower head to detach it from the hook? I'm 4'10" with rather long arms & it was almost out of reach for me. Staff was very nice & friendly though, but I was thinking for the money a clean Motel 6 & breakfast off site would have been a better option.

We stayed in the handicapped room, and it was fabulous. The staff in the hotel was amazing! Check in made sure to let us know about the accommodations of the accessible room and made us feel welcome. One of the cleaning ladies opened the elevator door when she saw our hands were full of luggage. The rooms was a good size and it was clean. The air conditioner worked perfectly. The pool is beautiful with a dolphin pattern on the bottom, but the water was cold. The hot tub was nice and warm, but the bubbles were broken (which we were told of at check in). The only negative comments are, the beds were a bit on the hard side, the coffee with breakfast was not great, and the apple juice container with breakfast was covered in mystery liquid.

The hotel advertised heated pool the pool was not heated. The Jacuzzi was broken a continental breakfast no gravy on it no gravy or potatoes and the hotel staff was nice but far as for the pool in the Jacuzzi it was not working.