Best Western Plus North Houston Inn & Suites

Staff always delivers, they are awesome and deserved 5 stars review. We have been staying to this hotel since 3 yrs now, always good, never disappointed. This time we stayed late the last night and they offered us a late check in without us even asked for it. Like I said before, staff is the best.

Lo único malo fue el olor del cuarto

Staff and parking

El staff súper atento y la de la limpieza un amor .. ahora los sofas no se pueden sentar todo manchado y sucio .. toallas manchadas deberían cambiarlas.. por el resto todo estuvo bien .

Hotel 0-★ / Staff 4-★ Traveled from Chicago for funeral services. Day I checked in first thing wrong was the TV not working. Front desk said to do this, that and the other so it would turn on. No time since I needed to get ready. I went to the wake and returned to the room to discover my door did not lock from the outside. Anyone could have just walked in at any point. I called the front desk from my own phone because the hotel phone does not work. I explained to her my that the door isn't locking from the outside so she comes up to my room to see for herself. She sees it doesn't work and asked how many days I'm staying......3 nights but what dies that have to do with anything. I told her I need another room and I'm not staying in room #316 with a broken lock. The 2nd room was unacceptable!!! The sheets and big brown and yellow stains on the blanket I was to cover up with. The pillow had black stains on it, possibly mascara and had looked used. The most disgusting thing in that room was a blue sofa chair. It looked like it was used to make an adult movie with all the body fluids to prove it!!! This chair was should have been thrown away. I called the front desk again and made the girl give me another room and come back upstairs to see that I wasn't exaggerating and asked her how is this even acceptable? Finally the 3rd room was ok, mainly because I was tired and it was going to be midnight and I had the funeral in the morning. First time in Houston, LAST TIME HERE!!!