Holiday Inn Express Hotel & Suites Houston North Intercontinental by IHG

So much to say and not enough space , pool was green and nasty. They only provided water for breakfast. Pull out couch was extremely uncomfortable and dirty. And their staff was horrible at the front desk. They are rude and not friendly. And charged our cards more times than we can count for transactions we did NOT approve! Then they didn’t want to give us confirmation letter for refund. Will never staff at a holiday inn again!

Very clean. Staff friendly and professional. Only issue was Hot Tub wasn't working. My choicebof hotel was based on Hot Tub availability.

Very clean and loved that it was gated. Wish the pool was a little bigger but overall it was good and clean

The hotel was clean, rooms were comfortable and AC worked very well. We stayed here because we were able to park our semi truck behind Cracker Barrel and we did not run into any problems. Pool was working, but hot tub is out of order.

We stayed here for an overnight layover, and we’re very pleased with the size of the room and furnishings. The breakfast was great, with a large selection of hot food. The only trouble we had was the shuttle service, as we did not realize until after 30 minutes waiting that you had to call the hotel to have the shuttle come by the terminal. Even then, it took over an hour and 2 calls before we got picked up. There was a lot of traffic and construction around the airport, but this could have been better.

Hot tub broken. We were looking forward to that. She said its always been broken.then huge party in building kept us up till 1am per super loud musid. Didnt get rest. Very disappointed.

We liked the fenced in parking. Hotel was great. The room we received was excellent.

Did not have the shuttle service working from the airport to the hotel and the next day from the hotel to the airport cost us an extra 67 dollars and we weren’t informed about it until we got to the hotel. We called the day before and no one mentioned it.

Gated parking was nice.

We stayed here one night after the College Football National Championship. We chose it due to its proximity to the airport for our early flight and the fact that it had a free shuttle and great price. Had a king bed and couch plus separate half room (with door) with another couch (probably pull out?) and sink, mini fridge, microwave and kuerig. Price couldn't be beat at $72 refundable rate. The airport shuttle was problematic. You can't "schedule" it, you just call when you arrive. They don't tell you that it is actually "scheduled" on the other end (from hotel to airport) on the hour at the top of the hour. So we were told it would be 15-20 minutes to wait but it took 45 minutes. It is a solid 20 minute drive. Then if there is only one shuttle driver you should expect it to be running late. That messed us up a ton on our arrival and we missed half of our pre-game tailgate party. Had we been told the truth about timing we would have just gotten an Uber. The other issue was the hotel window only had the light privacy curtain, not a real curtain, so the street light shines in the room all night making it hard to sleep. On the good side, the free breakfast was outstanding, very consistent across all Holiday Inn Express hotels I've been to. There is nothing near this hotel that you would want to walk to so I would consider it only if you need something nearby, have a car, or need a bed near the airport at a good price.

Staff was awesome. Saw cockroaches in my room on my last night if sooner I would’ve checked out ASAP. I was in the building next to the main building where the desk was. My building’s door did not require a key to get in. Although it was set up too require one. The main building did require a key to get into the side entrance.

Nice staff, VERY Dirty hotel. First room had Roaches in the tub. Second room was better but still did not feel completely clean. Buildings smelled of engine oil and cigarette smoke. Ok for a quick cheap stay if you have no other options, but I wouldn't recommend.

When walking to our room, we noticed a cockroach in the hallway. There was visible (actual physical) dirt on the carpets. The rooms were fine, a little dated. The ceiling fan and a/c unit were particularly noisy. Buffet was ok.

Roaches in bedroom and on wall in front of desk and on the bathroom floor. Room keys not working properly brought back to front desk 3 times.

Tasty fresh breakfast, clean room and comfortable beds.

The hotel was very dirty. The furniture in my room was very dirty and tore as well as the carpet. The carpet had many spots like people had spilled things on it. The bed sheets where stained with something red and I could see other stains as well. The furniture in the lobby of the hotel was very dirty and even the main doors where you enter and exit the hotel were horribly dirty as well. I stayed at this hotel because I saw online that they had a very good rating. But I don't know who wrote those ratings because this hotel was horrible and super dirty. I also picked to stay there because I have stayed at a Holiday Inn Express before and it was amazing and super clean. I am disappointed because I paid $245 for a dirty room and hotel. Everywhere I looked in this hotel and inside my room of this hotel was very dirty.This is unacceptable. I will never stay here again.

I recently stayed at this hotel and unfortunately, my experience was far from acceptable. The cleanliness of the room was severely lacking—there were visible stains on the carpet & dust on surfaces. To make matters worse, several items in the room were either broken or non-functional. The TV remote didn’t work, the toilet ran non-stop and the seat was always wet, one of the tiles in the bathroom was loose, and the refrigerator made a loud knock when turning on. It’s clear the room had not been properly inspected before check-in. While the front desk staff was polite, the overall condition of the room made my stay uncomfortable. I expected a much higher standard of maintenance and cleanliness. I hope management takes these concerns seriously and makes the necessary improvements for future guests.

Dirty room, leaking faucet, old furniture, smelly room, hair on the shower wall. Even give me a key for a room still have people’s stuff in it.

Hours after check in, I opened the fridge and a roach crawled out. There was rust around the bathroom tub. My key card sometimes wouldn’t work and the hot tub didn’t work as far as getting hot. When I requested more towels , I had to wait due to the staff doing laundry. After requesting a refund for my room, I was told I had to wait for the general manager to get there the following Monday. As I was going back to my room to move, because they moved me and my family to a different room for the time being, there was a cleaning lady wiping down the fridge in my current room while my underage child was in the room and my spouse was sleeping. No notice that she was going in there or nothing.

Save yourself the traumatic experience & money and do not stay here. It’s extremely dirty and infested with roaches. Unfortunately all flights cancelled out of George Bush International Airport at 1am & this was the only place we could find with availability. It being a Holiday Inn we assumed the standards would be aligned with the brand, but we were shockingly mistaken. When the shuttle picked us up from the airport all the seats were taken and the driver insisted he drive to terminal A to pick up three more passengers. I asked doesn’t each passenger need to be in a seat with a working seatbelt, his response is “no everyone squeeze in, I will drive slow.” We squeezed in 2 adults and the 3rd sat in back w/ luggage- drove recklessly. When we got to the hotel it smelled of mold and our room had a very musky smell, light fixtures did not have a cover and we could see straight into gaping hole in the ceiling, the restroom door was warped by water or mold and painted over to hide the damage, there were used contact lenses on the restroom floor and my daughter woke up to roaches in her bed. Because it was so late we did not unpack anything, left our bags and suitcase on the luggage rack on the tile near the door and could only sleep for a very short time and in our clothes due to dirtiness of the room. The entire way home we felt disgusting and assumed we had some unwelcome visitors hitch a ride in our carry on bag.. Do yourself a favor and avoid this disgusting place!!!

Spacious room. Good microwave, frig and coffee maker. Bed was comfortable. Good option on TV

Everything was nice and clean, however in the room that we got the walls are thin. It seemed to connect to another room and because of that we could hear everything from the other room.

The hotel is older and need some updates. Bathroom door needs replacing has bubbled due to moisture. Was just painted over. Staff were nice.

Room was big and clean, had the air conditioner on which was nice. Liked the gated parking lot. Pool wasn’t super clean.. and hottub didn’t work. Coffee was good, breakfast was okay. Our neighbors were extremely loud and probably drunk two nights in a row… walls are thin.

The air conditioner needs to be serviced. The TV had a red line running through the center of the screen. With 2 quest checking in why do you guys only issue 3 washcloths? The ceiling fan was loud. The bed was uncomfortable. Ice machine on either floor did not work.

This hotel desperately needs to be remodeled. The AC is horrendously loud. The ceiling fan isn't balanced. We thought it was going to fall on us. We did not have a "do not disturb" sign in our room, so we asked the front desk to let housekeeping know that we didn't want or need service. They didn't and clearly came into our room.

Pros: the staff are phenomenal. We stayed one night here after getting off a cruise before catching a flight the next day. They let us check in waaay earlier than they needed to and we were so grateful. Even the housekeeper checked on us to see even we needed anything. Really helpful, friendly and kind staff. The beds were comfortable and the room was set to a nice temperature. Free breakfast and shuttle to the airport, which even with traffic around the terminal didn’t take us long. Cons: lots of noise. You can hear traffic all night long, which sucks. If people are talking in the room next to you, you’ll hear it. We heard music up until about 11:00-11:30 which really sucked. I couldn’t tell if it was a neighbour or if there was some kind of event. The toilet in our room was constantly running, but since it was just a one night stay, it didn’t really matter I suppose. The bathroom also had a large section of mold in the ceiling so not ideal. It is definitely a dated hotel room. Overall, for a quick stop over to catch a flight, I’d probably stay here again. The price was great and honestly I can’t say enough with how fantastic the employees were. I likely wouldn’t stay here for more then one night.

This was not one of the best Holiday Inn Express hotels that I have stayed in but it worked fine for our family of five. We booked the 1 bedroom suite thinking it would have a separate bedroom like others we have booked but it was just one big room with two queen beds and a pullout couch that was absolutely worthless and terrible. My child had to sleep on the pullout couch and we had to use the couch and chair cushions to try to make the bed comfortable. It was in a decent area, we were glad we could walk to get food for dinner, there were decent options right in walking distance. The shuttle to and from the airport worked out great for us. Just make sure you call the when you are ready to get picked up. They can only fit so many people in the shuttle and they will take you in the order you called. They also only shuttle back to the airport on the hour. We didn’t use the pool but it was outside and seemed super small. Breakfast was good as usual for the Holiday Inn.

Room was great! Very clean and spacious. The hallways are good, but seems like an older building so they don't have the best appeal. Once you're through the hallway and into the room it's fine.

Room was clean except for hair in the shower. But I always bring shower shoes so it was not a big deal. Room was extremely spacious, but closet was low preventing me from hanging up my evening gown. It was quiet at night, bed was comfortable, I LOVE that the tv had DirectTV as I do at home. The hotel was extremely close to the highway which was very convenient for me as well as in close proximity to several restaurants. The room had a microwave and refrigerator which I always require. The outside door of the cabinet that held the refrigerator could only open if you opened the dresser drawer and if you did NOT close the dresser drawer WITH the refrigerator, it would not remain close. Unfortunately I found this out going to the restroom during the night. It dlid out that far towards the bed. Check in staff was professional as well as check out staff. One thing I loved was the bathroom door being directly in front of the door which allowed double security and blocking of the peep hole from outside so I did not need a post it note for security.

The staff was always great and very helpful.

Absolutely would not recommend this place at all! We stayed for an event thay was held there and the family all booked rooms. We could tell it was dated from the pictures, and definitely needs some renovation, however it was the horrendous customer service that led me to leave this review. The rooms was not clean, the TVs do not work, the ac did not work. Shawn was the gentleman at night that was helpful, polite, and awesome! Continue to read about the worst lady in customer service posotiin named Jasmine! The young lady, whom I\'m not sure she gave me her truthful name, was the most rudeest person i have met in a long time. She stated her name was Jasmine. I was checking in with exteneded family and she received a call from.a young man and just kept saying "GIVE ME SEC, THERE\'S PEOPLE IN FRONT OF ME"... he stayed on speaker phone for the entire lobby to hear him having his on convo and music playing. My sister in law waited till Jasmine handed me my room key and i was walking off and she snaps at my mother in law and sister in law and staed I\'m not ready to speak to yoi yet. I could write a book on her. The TVs did not work in our room or my in laws rooms and we have to move more than once and they could never find a king room that the TV worked. Jasmine hung up on me while i was speaking the next day when i asked about checkout because we were told 1 by the event coordinator, but i wasnt sure if it was 11 like the page said.

Friendly staff. Shuttle driver never showed up but manager was kind enough to reimburse the cab ride.

Wrong room or someone else was already staying in that room. I open the door on someone. Given a key to another room where the key did not work three times they had to come up with a key to open the door.

John at the front desk and other staff i dealt with were very pleasant and helpful.

Given a key to her room that did not work they moved us to a different room. The key worked, but when I open the door, there was a man in his room. Give me a key to room.

Spacious, clean, but the best amenitie is the customer service. We visited in Memorial Weekend and housekeeping was on the top of things, always smiling and eager to help. You are doing great guys.

Very professional staff and "It was A Grand Christmas at The Holiday Inn ".

The fridge didnt work (staff was aware if this issue before putting me in this room for a 4 night stay), there was no remote and the tub was dirty. I was promised a new room the next morning but Valeria or Valencia rudely declined to accommodate the promises i got from the night shift staff. I ended my stay 3 nights early and hope that management will put friendlier people up front. Breakfast was good, lots of variety and kept replenished.

We have stayed here for years, every time we come to see my husband's daughters who live in Houston. But the last few times has made it where we wont stay there again. No one EVER at the front desk. Had to wait a long time for someone to show up just to check in. This property has 2 buildings, and the secondary building is subpar, at best. We have had broken tubs (holes literally in them) and broken air conditioning and broken lights (not the bulb, either, because maintenance changed them and still didnt work). We prefer to stay in the main building because its quieter, cleaner, and doesnt reek of marijuana like the second building does. Also, if you want breakfast, you have to walk through the parking lot to the main building to get it, and that is a problem, especially in bad weather or cold weather. This time, we booked a suite and were told it was just a room with a hideaway sofa bed. The sofa was disgusting, dirty, stained. The chair in the room looked like Wolverine got mad at it.... the seat was all separated and torn. The toilet almost overflowed several times. And yes, thw floor reeks of marijuana. The elevator buttons work, but dont all light up so you can't tell for sure until it finally starts moving. When i asked the girl that finally showed up at the front desk if we could have a room in the main building she didnt even bother to check and see what was available. Instead, she just glanced at the screen for a split second, then told us that she had nothing.

Lovely property to stay at! Only wished the breakfast menu would have more options for those doing a longer stay instead of the same items every morning. We stayed here for 6 nights. Rooms were nice and clean. Secured parking for your vehicle is also a plus. A bit of a distance from downtown Houston though but very close to the airport.

Not much parking. Shady neighborhood and lots of traffic. Hotel itself was very nice, clean and comfortable.

Good access to airport for a quick stay.

Great location close to airport and safe parking

Not the best neighborhood but the property is surrounded by a gate and fence. Bed is very firm and hurt my back, but some may prefer that style of bed. Room was very clean

This hotel should nit be considered an airport hotel. It is a 20 drive….in a taxi. The shuttle only runs once and hour. Not convenient after a long travel day. The property has seen better days and could benefit from either having the carpet cleaned or removed. AC unit very noisy

Conveniently located along I45, and free shuttle to Airport. Hotel is a bit worn out, but room was clean and breakfast area is nice. Area is noisy and there is no great dining option within walking distance.

Location wad perfect

The free shuttle to the airport was very good and convenient and the staff were all very friendly. However, this hotel was not close to the airport it was 20 minutes away, I don't know why I thought it was close to the airport I guess that is my fault, but I would have picked a better area if I was planning to stay at a hotel not close to airport . Also, They never have coffee out for the guests. Most places have coffee out all day but I guess here it is only during 6-9am. The room i got had a mildew smell. It also had lots of problems. I had to get maintenance to fix the shower handle and AC. Then the lights next to the bed were poorly connected because they would flicker on or off if you moved on the bed.

Room was clean except for hair in the shower. But I always bring shower shoes so it was not a big deal. Room was extremely spacious, but closet was low preventing me from hanging up my evening gown. It was quiet at night, bed was comfortable, I LOVE that the tv had DirectTV as I do at home. The hotel was extremely close to the highway which was very convenient for me as well as in close proximity to several restaurants. The room had a microwave and refrigerator which I always require. The outside door of the cabinet that held the refrigerator could only open if you opened the dresser drawer and if you did NOT close the dresser drawer WITH the refrigerator, it would not remain close. Unfortunately I found this out going to the restroom during the night. It dlid out that far towards the bed. Check in staff was professional as well as check out staff. One thing I loved was the bathroom door being directly in front of the door which allowed double security and blocking of the peep hole from outside so I did not need a post it note for security.

Great! Breakfast was amazing and my family enjoyed the pool area

I like the Hotel, it is quiet, clean, and the breakfast is excellent.

Tasty fresh breakfast, clean room and comfortable beds.

What an awesome stay from the comfort of the bed,the cleanliness, friendly smiles and the breakfast Theresa deserves kudos for her hard work. Thanks theresa from us.

We had a great stay. The room and property were clean and comfortable. The hot breakfast options were great.

We stayed here for an overnight layover, and we’re very pleased with the size of the room and furnishings. The breakfast was great, with a large selection of hot food. The only trouble we had was the shuttle service, as we did not realize until after 30 minutes waiting that you had to call the hotel to have the shuttle come by the terminal. Even then, it took over an hour and 2 calls before we got picked up. There was a lot of traffic and construction around the airport, but this could have been better.

Everything was good. Checking fast. Clean . Staff good. The only think not satisfied was breakfasts. Essential ingredient are missing on my 3 days there. In general we enjoyed the time there.

This Holiday Inn was very clean, the breakfast was one of the best I've ever had in a hotel and the free shuttle within 5 miles was great!

Excellent service by the staff. Great complimentary breakfast.

Very good breakfast! Pleasant workers on all interactions.