Wyndham Houston Sugarland

Everything about the hotel was bad from the pictures on the site not being updated to the bad staff service the WiFi didn’t work as well the shower was not good very inadequate. Also the fire alarm systems were very bad and when we had to evacuate our room there was no plan and the room phones didn’t work

The rooms and property were decent. The guy who works nights at the front desk was very disrespectful and rude to me and my family because he was sleeping in the back and we had to wake him up to ask him to replace our room key. The door was flashing red and we left the extra key in the room. He was literally yelling and calling us names we recorded the entire thing on video. I’ve never experienced a more threatening front desk worker. Breakfast consisted of frozen breakfast sandwiches, 2 fruit selection, sunny d kids orange juice, dollar tree oatmeal & chocolate chip cookie’s, yogurt, and some sort of cheap apple cider. There was ample room for parking. The pool was closed for construction. Nearby stores and food places. Everything was okay other than the unpleasant older man who works at night.

Poor service by staff and I have had better breakfast at a motel 6 or budget inn than I have had at this place. Also the power outages made the stay even worse by having to have a maintenance or desk clerk open the door to the room anytime I stepped out. But for how fancy it looked it was not at all what I expected

The smell at the entrance of the lobby is disgustingly bad and the receptionist is unwelcoming plus the bad smell in the room unbearable as well.second, they lied about breakfast looks amazing in the picture but really its only muffins, yogurt,Cookies and a sandwich. the celling has brown stains and black mold also the carpet is dirty.the table lamps are rusty.the ice makers are not working.i have saw groups cut thier reservation and left.the swimming pools are stained and dirty.i don't why not allow me to post some photos here!!!lastly the shape and the colors of hotel from outside in the pictures are different from reality that is another cheat and disguise!!

Good stay