Residence Inn Houston Westchase On Westheimer

We have stayed her several times before . Disappointed this stay due to Elevator was not working and they had no idea when it will work again. Pool was closed due to needing a part . Since the ac was not on when we got in the room we could smell heavily the smell of vapor weed in the room . Took several hours before room loss some of the smell . When I told management he said that is one of the cleaner rooms and had inspected it himself . It's just got to a point where people don't smell it because they become amune to the smell. Things such as bedding set up was not in the room for the sofa bed because people steal it . I had to go with my granddaughter to the lobby at 12 am to get bedding . These are things they should be asking when you arrive. Very disappointed. Yes they tried to fix some issues by giving us a handicap room on the 1st floor for one of our rooms and they gave us a $50.00 credit . I went for the comfort and relax after my business job. That was not availble during this trip.

This place is not safe the entrance doors to the building are broken. Anyone can enter the build no lights at the pool. The bath towels was dirty. Someone stolen all four tires off a guest truck. This is not Marriott brand standards and this property is a franchise property

place has window units in most rooms...like home depo window units..Hot water takes about 30 minutes to get to room...Pool is out of commission most of the time.

like feels safe and gated security. dislike: having to pay for parking $6.50

A/C didn’t work well in the room, the pool was closed because of glass inside the pool. Didn’t look like they were going to fix anytime soon. Would not stay there again!

Pool not in service, hallways dirty (smelled of dog and cigarettes), bath tub dirty.

Paid for a suite and only had one TV...with two window unit air conditioners. Was supposed to be a gated community but the entrance gate was stuck open. People selling drugs in the parking lot. Entrance doors left open so anyone could walk the halls.

My rental car had all the four wheels stolen-Police never showed up for report- Had to wait 8 hours for them and absolutely no show. Glad Ithat I ve.purchased full coverage for the car- Staff is nice but I will never return again because it looks like the hotel deliberately leaves all the parking lot gates open overnight and the neighborhood is a ghetto. Sorry nut it was a terrible experience.

Expected more because it was a property under the Marriott family of hotels. The elevator shook and screamed like a teenager at an Elvis concert. The hallways to our room smelled like stale fried fish. Our room had a Kleenex on the ground and one silver earring on the ground in our room. The soap and conditioner were not filled. It felt dirty. But the room was spacious and offered us,a family of 5, a comfortable space. The pool was nice and we enjoyed it but there were no pool towels and when we asked for towels we were told there weren't any at this time. The breakfast was the worst I've experienced at a hotel in the States. Shockingly sparse. Asked for milk for my coffee (which was not good at all) and had to wait few minutes and then have to go to the kitchen area and ask again, in Spanish, to get anything. They only had oat milk, no other milk. So we didn't eat breakfast at the hotel again and I'm usually good with a very basic breakfast, even just a bagel. But they didn't have that either. The front desk attendants were very nice, professional and friendly, but the rest of the crew (cleaning ladies etc. ) though also friendly, seemed lost and didn't know what they were doing. Overall, You get what you pay for. This was a very good deal for 5 people to stay, price-wise, but I try to stay at Marriott properties because i trust the name but this experience affected that. But the property is run down and felt like it was lacking management.

Horrible. No TV were working in the suite. There were 2 of them. And the elevators have been down since my previous stay. As a disabled person it was horrible to walk till floor 3. I would like my money back.

The entire stay there was no hot water. The area around property did not feel safe for walking. The staff was super friendly which was the only plus side of the stay.

Roaches under coffee maker Smell of old carpet

Stains on sheets and mattress, noisy air condition unit, odor in room and outside areas. Breakfast was mediocre, overall facitlity is in need of TLC. Over priced and would not book again.

The place needs to be remodeled for a Marriott residency inn it was poor. After the 2nd day the hot water was non existent.

Toilet was dirty

My room had ants

Property is not like before, had roaches in their rooms.

Be very careful because this property has a severe roach issue. Although the staff are very nice and the suites are okay the roaches are horrendous. They don’t even run when the lights turn on. The second you put something on the counter, they come out from everywhere.

I got bids all over my body , think is bed bugs. Contact manager and submitted some pictures, but hasn’t heard from them since. Maybe they not taking my business serious.

The vents were extremely dirty where dirt came out when ac was on. First night i had ti run water for almost 15 minutes to get hot the second night the water didn't didn't get hot at all even after an hour of running. So took a cold shower. Then i got charged 6 dollars a day for parking. Never staying there again.

Everything was good, price was good for the hotel. We had a little trouble with the door, having to push/ pull all the way when you open/close it. Once you get the hang of it, it’s fine. & there was no air vent to the kitchen stove. Everything else was great.

Overall it was a great stay, but at night my room was hot

Old building, old window unit ACs, queen size beds in all the rooms, no option for king size bed, old small elevator and unkept! The rooms are detached from the lobby/front desk, in all, the hotel was unconvincing!!

Had To Switch Rooms Cuz The Air Didn’t Work In My Original Room

Great hotel, love kitchen.

Free internet on and off, single small air conditioner

The area was nicer (for Houston) and relatively quiet. There was a grocery store next door, walking distance. Check in was simple, the staff was pleasant. They're were working elevators, a small gym, a lounge area up front with free tea/coffee/lemon water. The breakfast buffet was plentiful with hot and cold options. The room was clean and stocked. Plenty of space and seating with tables. The bedding was plentiful and the bed was in good condition. Dark curtains and working a/c. We didn't get to use the pool because it was thunderstorming but it looked clean. I'd stay here again for sure.

The office staff was super friendly, the room was exceptionally clean and well stocked, the grounds were clean and the gates were working properly. We had a window unit A/C, which wasn't super, but worked very well. Only complaints were that the hallways had a strange smell and that the toilet kept running, even after jiggling the handle. Overall, we had a nice experience especially for the rate that we paid.

Property was clean yet old apartments feel

Expected more because it was a property under the Marriott family of hotels. The elevator shook and screamed like a teenager at an Elvis concert. The hallways to our room smelled like stale fried fish. Our room had a Kleenex on the ground and one silver earring on the ground in our room. The soap and conditioner were not filled. It felt dirty. But the room was spacious and offered us,a family of 5, a comfortable space. The pool was nice and we enjoyed it but there were no pool towels and when we asked for towels we were told there weren't any at this time. The breakfast was the worst I've experienced at a hotel in the States. Shockingly sparse. Asked for milk for my coffee (which was not good at all) and had to wait few minutes and then have to go to the kitchen area and ask again, in Spanish, to get anything. They only had oat milk, no other milk. So we didn't eat breakfast at the hotel again and I'm usually good with a very basic breakfast, even just a bagel. But they didn't have that either. The front desk attendants were very nice, professional and friendly, but the rest of the crew (cleaning ladies etc. ) though also friendly, seemed lost and didn't know what they were doing. Overall, You get what you pay for. This was a very good deal for 5 people to stay, price-wise, but I try to stay at Marriott properties because i trust the name but this experience affected that. But the property is run down and felt like it was lacking management.

My stay was amazing!!! Staff was very friendly. One of the staff help me unload my vehicle. They accommodate 3 other families ensuring that our rooms were close. No complaints, I will most definitely be back!!!

Arrived 3 am and checked into a terrible one-bed suite, with dirty bed linens and towels and worn-out/chewed-by-pet couch etc. etc. but had to sleep after a LONG set of flights. The manager was understanding and changed the suite the next day but there were issues with the second suite too, very loud air conditioning system, never got a change of clean towels even once (had to go to the reception myself to pick them up), trash was never picked up from the suite etc. etc., and in the end when asked for a late check-out due to the late evening flight, the answer was NO, and that's it! Will try to stay away from this establishment the next time I am in the city.

The staff did a great job

Accomodating staff

It seems like there were quite a few technical things going on as far as the facility is concerned this should not reflect the staff they were excellent despite of

The room was clean ans big, it was comfortable and well stocked. The staff was very nice and supper attentive.

We stayed while attending a funeral on Saturday and a wedding on Sunday. My elderly mom had a bathroom emergency and the night staff said she was unable to access extra towels until 9am; however, the morning staff was able to accommodate us way before 9am when housekeeping was supposed to get there. So, kudos to the morning staff because the night staff is terrible and rude. I also spoke to housekeeping on Saturday morning before leaving for the funeral about tidying up the room and replenishing fresh towels, but that DID NOT HAPPEN! Never staying here again.

I got the 2 room suite. It was great! Cozy and had all the amenities, was like living in a 2 bed apartment. If you need the place cleaned, request a cleaning and they'll take care of you. The front desk was also very accommodating (Shout out to Arlene!)

Excellent customer service

I purchased a room this past Saturday night for this hotel via hotels.com. When I showed up at the property the manager, Mr. Hicks said he cancelled my room. I asked why he did not tell me and he brushed that question off, as if hotels.com should have contacted me. I asked why he cancelled my room and he did not give a clear answer. When hotels.com called the property the next day to arrange my refunt the manager, Mr. Hicks and/or your staff lied to hotels.com when they asked why Mr. Hicks chose to cancel the room. The staff member told hotels.com agent that I was a "no show", which is clearly a lie, since I showed up before 7pm that evening, as anyone would normally expect a hotel guest to show up, a very reasonable time. Is this a policy at Marriot? Do you cancel rooms for people at a certain point in the evening? If so, why do you not advertise this? I am posting this review on google next. Horrible and I hope you fix this situation.

Nice and a great location for the event we was going

The entire stay there was no hot water. The area around property did not feel safe for walking. The staff was super friendly which was the only plus side of the stay.

Property can use an update, but other than that, it was the perfect location.

The staff was very welcoming. The hotel is in need of some updating in common areas. The room was great, clean and comfortable. The area around the hotel has everything you need from shopping to eating. I definitely would stay again.

The area was nicer (for Houston) and relatively quiet. There was a grocery store next door, walking distance. Check in was simple, the staff was pleasant. They're were working elevators, a small gym, a lounge area up front with free tea/coffee/lemon water. The breakfast buffet was plentiful with hot and cold options. The room was clean and stocked. Plenty of space and seating with tables. The bedding was plentiful and the bed was in good condition. Dark curtains and working a/c. We didn't get to use the pool because it was thunderstorming but it looked clean. I'd stay here again for sure.

The staff was awesome! They worked with me to get a room in the area that I wanted. The room was clean and nice. It is an old apartment complex and not like a normal Residence Inn. The door seemed to have a dent at the bottom but it locked so we were okay. Parking was lite up well and we felt safe. Loved the area. Close to many eating places, interstate, and medical offices.

Nice staff, clean, close to everything.

It is in a gated area in Westchase area of Houston. It is walking distance to just about any business you could imagine, variety of restaurants, etc. busy area, lots of other people walking around The rooms were nice, very spacious, and have everything you need.

My rental car had all the four wheels stolen-Police never showed up for report- Had to wait 8 hours for them and absolutely no show. Glad Ithat I ve.purchased full coverage for the car- Staff is nice but I will never return again because it looks like the hotel deliberately leaves all the parking lot gates open overnight and the neighborhood is a ghetto. Sorry nut it was a terrible experience.

Overall, the hotel was a good place to stay. The room was spacious and super clean. I loved that the suite had a kitchen. My only complaint is that the door to our building wouldn't lock so basically anybody had access to it. The location was in a great area. Kroger was next door and Target was right around the corner. We didn't have to drive far to find restaurants either.

Very quiet, but breakfast was terrible, and the property was dated and needs repairs

Breakfast was a little disappointing when we got there everything was already empty and I kept having to ask for more. Other than that it was a great stay

The area was nicer (for Houston) and relatively quiet. There was a grocery store next door, walking distance. Check in was simple, the staff was pleasant. They're were working elevators, a small gym, a lounge area up front with free tea/coffee/lemon water. The breakfast buffet was plentiful with hot and cold options. The room was clean and stocked. Plenty of space and seating with tables. The bedding was plentiful and the bed was in good condition. Dark curtains and working a/c. We didn't get to use the pool because it was thunderstorming but it looked clean. I'd stay here again for sure.

It was very clean, staff was courtesy and We enjoyed our stay.We were in town for a funeral...Customary breakfast served each morning...

This was a great solo stay! Check in was easy, although I wasn’t informed that I was paying a deposit at the time. The room was great! Extremely comfortable, had netflix and cable channels, along with other amenities. Housekeeping did forget to come to my room and I was not given enough towels. The complimentary breakfast was delicious each morning. Easy and later checkout (noon). Overall, will definitely be staying again!!

Staff was very friendly. Breakfast choices are extensive and include some Leto options: omelette, boiled eggs, turkey sausage, spinach. Nice pool and jacuzzi. Room was spacious, clean, fresh smelling and had a comfy bed and big desk. Great vibes at the business center. Will be back.

Expected more because it was a property under the Marriott family of hotels. The elevator shook and screamed like a teenager at an Elvis concert. The hallways to our room smelled like stale fried fish. Our room had a Kleenex on the ground and one silver earring on the ground in our room. The soap and conditioner were not filled. It felt dirty. But the room was spacious and offered us,a family of 5, a comfortable space. The pool was nice and we enjoyed it but there were no pool towels and when we asked for towels we were told there weren't any at this time. The breakfast was the worst I've experienced at a hotel in the States. Shockingly sparse. Asked for milk for my coffee (which was not good at all) and had to wait few minutes and then have to go to the kitchen area and ask again, in Spanish, to get anything. They only had oat milk, no other milk. So we didn't eat breakfast at the hotel again and I'm usually good with a very basic breakfast, even just a bagel. But they didn't have that either. The front desk attendants were very nice, professional and friendly, but the rest of the crew (cleaning ladies etc. ) though also friendly, seemed lost and didn't know what they were doing. Overall, You get what you pay for. This was a very good deal for 5 people to stay, price-wise, but I try to stay at Marriott properties because i trust the name but this experience affected that. But the property is run down and felt like it was lacking management.

While the property needs a major reno, one could see that they're at least trying to keep the place we'll maintained. Room is comfortable and clean, the staff is amazing, breakfast is decent and that's all that matters to me.

Overall, the stay at this Residence Inn Marriott Westchase was good except for there were issues with the magnetic door reader for the room card for room 337. I was advised by the front desk that they were going to have maintenance come in on Sunday, June 29 to fix it however no one showed up. I was still able to maintain to get in and out the room, but there were times that the door was stuck and would not open. The front desk advised me that it was an issue with the battery and that they usually have issues with that particular room door. I just can’t believe that with this being the Marriott, that this card reader has not been replaced on the door. I know I’m not the first guest to complain about this. I hope that Marriott gets it together and repairs that door. Also on June 29th, in the Breakfast dining room area, they were out of apple juice and orange juice, annd all they had to drink was coffee and lemon water. I don’t understand how they are out of apple juice and orange juice first thing in the morning with Breakfast just starting at 7 AM.

Yeah, I could change up y’all breakfast menu from time to time. I remember when y’all would serve bacon one day and then y’all would serve the sausage patty the next day but every time I come now it’s just sausage patties.