TownePlace Suites Houston Northwest

The staff was professional and pleasant all the way around. It was the room itself that was somewhat of a disappointment. When we first walked in it smelled odd. My wife and I initially thought it was a urine type of smell possibly from a dog. After that we were trying to eat before we laid down for the night my wife spotted a roach crawling on the wall behind me. The room also was extremely humid even with the AC Unit physically running. After adjusting it unfortunately it never got any better. Then the light fixture on one side of the bed didn’t work and inside of the bathroom the light fixture and the toilet seat was dirty and didn’t even have an exhaust fan. The building just seemed outdated and too much for the employees to handle.

Nice attractive neighborhood with grocery stores nearby. Friendly check-in. Clean room with kitchen. Breakfast had good options but tended to be running low and looking dry at 7:45 am or had no more to restock such as the hash browns. You'll have to go to front desk for clean bath towels because they're only replenished every other day.

Didn't interact with the staff, but it was not a clean place.

Valerie was extremely helpful and friendly when my Aunt and I checked into our rooms. Breakfast was good and the location was extremely convenient.

Friendly accommodating staff, clean room, very good breakfast.