Hotel Willowbrook

most of the Property was under construction as well as the elevators , nothing was mentioned while booking , from Expedia or the property . Terrible experience .

Elevator didn't work for 2 days I was there. Suspect people hanging around the building, mattress was worn and staff half cleaned the room. I was fooled by the Wyndham name. You get what you pay for staying at this location.

The room was mostly clean, but there was a live cockroach on our ceiling we had to kill along with trails of cockroach poop on the ceiling and walls. The hotel is under construction so there is no pool or hottub like there website and pictures show. The pictures online are old and NOT what it looks like today. Plus for your $50 deposite they only take a card and i only had cash so that was a fiasco, they should mention on there website they no longer accept cash, some people donthave credit cards!

The pool has no water, the elevator is broke, can't use side entrance.

Pool was closed. Only one elevator working and the elevator was noisy.

The pictures of this place are more than 5 years old. It's all lies. Doors open and you're greeted with marijuana odor. One elevator is completely broken down the other one barely works. It gets hung up on the 2nd floor. The front desk person has to go up the stairs and ride the elevator down from the second floor. They had to do that three times on my first day here. And when going UP, The brakes vibrate for the last 6 seconds and it's very scary. The first room that put me in had a broken, loud AC unit and the room was 85.3 degrees. After bickering back and forth, they finally moved me to a better room. I simply asked for grab bars in the bathroom and a cold room. I got no grab bars in 2nd room. Stains on sheets, bottom sheet/mattress cover has lots of slices in it. The carpeted area has a LOT of different elevations. The hallways are HOT and the Ice machine, omg. It's terrible. More Pictures are coming. Oh and the "Business Center" no longer exists. It is now the owner's spa. Pool is "available" when the front desk opens it for you. But don't expect extra towels. They don't give extra towels. And the hot tub was "broken". There's a Red Tag from Houston Fire Department on the main entry doors. Something about the sprinkler system. And the other doors don't work with the key cards. Only the main entry. Just don't.

The pool was dirty and the jacuzzi was not on I am not happy with this place but did see renovation needed

The dirtiest hotel I have ever stated the worst hotel I’ve ever stated there was pubic hair in the towels there’s hair in the bed. There’s throw up on the bedskirt, copper, sticky, hot and humid seemed like I was bathing and sweat the whole time I was there and to, top it off my son got stuck in the elevator for about 30 minutes and they didn’t wanna call 911 help get them out and they didn’t know what to do. They’re running back-and-Fourth like a chicken with its head, cut off, not knowing what to do to get my son out of the elevator

The pool and jacuzzi were closed. This fact should have been on hotels.com I would NOT have stayed here knowing that.

The hotel was in poor conditions. Stains on the ceilings and floors. The elevator was broken.

Area around the property is sketchy. Guests loiter in the parking lot smoking weed before coming in so the hallways, elevator, and pretty much everything in the building smells like a skunk. Our room had black mold growing behind the toilet. The entire room was dingy, dirty, and old looking. The staff tries, but how much carpet deodorizer can you use on old and dingy things? The funk didn’t hinder our neighbor’s “activities” for a full hour from 10:30-11:30 pm though. The breakfast was fresh made waffles which were actually decent, but the rest was very meh. Some bread, some bagels, a few types of cereal and hard boiled eggs and that was it. Oh, and milk, apple juice, and orange “drink” in a carafe. Better than starving, I guess!

This was the absolute worst stay of my life, The first room 212 we walked in and the carpet was wet and smelt of mildew, the white bedsheets had some kind sticky residue with clots of hair stuck to it. We went down stairs to ask for a new room, while waiting for the keys to the new room a night worker (prostitute) came walking through the lobby half naked and a homeless man proceeded to clean his wet body at the table where the guest are suppose to sit and eat. The front desk agent said nothing he seemed as if it was normal. Room 2 106 we walk in the carpet is still wet and room still stunk of mildew and now there are ants everywhere on the walls in the bed the tub was black and the sofa had urine on it with a used period pad stuck to it. some housekeeping huh! We ended up taking our things and sleeping in the car. It was 3 in the morning and we needed sleep because we were attending a wedding the next day. Its safe to say we did not stay the 2nd night and I would really like my money back. And please be wear of the elevator its very scary it shakes violently once its about to stop at the selected floor. I would really appreciate my money back. Expeida should not advertise this place

Hard to believe this is a Wyndham property. Rooms are dirty and smell musty. Housekeeping never serviced the room in 4 days. No toiletries in bathroom and no bath mat.

Booked here for the location and indoor pool and hottub for a relaxing vacation near old friends i haven't seen in a few years, the hotel was clost to where they live, had the pool and hot tub i was looking for, got there and the indoor pool and hot tub were both ice cold, the tile floors where sticky, the breakfast was horrible, the parking lot lights were so bright they shined through the curtains, only positive about that is you could see the people selling things in the parkinglot to ensure they were not also breaking into your car... and on my last day when i was gathering my things i seen roachs near the bed and bath tub

When you get there the lobby seems pretty nice it looks like it would be nice. Our floor was level 2 when I tell you that as soon as I stepped out into the hallway it smelled of BO and it was warm and humid. Then when I opened the door to our room it smelled of strong cleaning supplies and PEE. It smelled so bad.the floor was ripped. The walls were dirty and I checked the bed and lifted the sheets and there was a huge pee stain on the mattress. I immediately wanted a refund and she kept 50$ bc they would loose money going through a third party already. So horrible

Hard to believe this is a Wyndham property. Facility is in poor condition. Rooms are dirty and smell musty. Housekeeping never serviced my room in 4 days. No bath mat and no toiletries. WiFi barely worked.

One of the worst hotels I have ever stayed. There was a bad smell throughout the hotel and lobby. The room was the wort I have seen. There was no cleanliness at all. Wallpaper coming off, stains on the sheets everything was bad.

Please don't go there, i got the room which was non refundable, checked in and was already sure this is bad. Elevator sounded like its gonna fall and people screaming and talking loud in room and very dirty room with stain of blood on sheets too. I checked out and got another hotel right away

While checking in, another customer had a verbal altercation with one of the hotel’s staff at the front desk. It was very unprofessional and the staff member was horrible to the hotel guest. The hotel was dingy and not very clean. I do not recommend staying here.

Rome smelled like old wet carpet. Towels was dirty, they had hair in them. Bed was itchy.

The stay was good but the elevator was making noise like it wanted to brake down. The stay was good but the ac kinda felt like it wasn't working and the room had a smell

It a good place to stay with a few touch up here and there if could be a real gem

no wifi at all

Over all I liked the room and the staff was for the most part friendly. The breakfast lady was kind of rude. But we enjoyed our stay

The staff was good, especially the guy I checked in with was great! The hotel room is good, super comfy, and spacious. But the bed was shaking by itself while your trying to sleep and sounded like people were talking inside the room with you. No thank you room 404.

Old paint. Looked run down

A/C and TV didn’t work: had to change rooms. Incompetent staff didn’t change computer records: rude staff woke us up at 5:15 because of the mixup- completely unapologetic.

Hard to believe this is a Wyndham property. Facility is in poor condition. Rooms are dirty and smell musty. Housekeeping never serviced my room in 4 days. No bath mat and no toiletries. WiFi barely worked.

The rooms lacked proper maintenance and were run down. The the lobby looked nice and the outside of the building looked nice too.

It definitely does need an upgrade to the whole building.. the rooms could’ve been cleaned a little better. But there overall issue is that they need a major remodel!!!!! Bathroom door looked somebody been scratching on it.. bed felt lit was broke. It smelled like Chinese food. And only one elevator works and the one that does makes you feel like you about to fall

I will come again to stay without a question. The place and the staff are spectacular. Thanks 😊

The original room that was assigned was a little too dated, but front deck assigned another room which was much better, with no hesitation!!!! Staff was very nice

Super friendly front desk staff.

staff rude

Great staff

A/C and TV didn’t work: had to change rooms. Incompetent staff didn’t change computer records: rude staff woke us up at 5:15 because of the mixup- completely unapologetic.

It was fast check in, friendly staff and clean room, great stay

No one was never at the front desk. I had to wait until 10am to get towels One night I couldn’t get in my room. I check out days earlier & came back to check my refund. I was still checked in. Just not what I expected. I will never return.

While checking in, another customer had a verbal altercation with one of the hotel’s staff at the front desk. It was very unprofessional and the staff member was horrible to the hotel guest. The hotel was dingy and not very clean. I do not recommend staying here.

It was just want I needed; the staff was extremely helpful and friendly. It was quiet and clean; only thing I wish they had more breakfast options. Some turkey sausage & bacon for the no pork eaters and regular bacon & sausage. Like hot chocolate & tea for individuals who don’t care for coffee and for the kids. Though there is an option to order out from the menu which was provided in my room but overall it was a pleasant experience for my 1st time in Houston. And if I had to book again I would stay there for even changing rooms was a breeze. I checked in went to my room I felt uncomfortable in the 1st room due to the connecting door to the other room. She asked me what floor I want to be on but my only request was no connecting rooms and she moved me to the 2nd room with no hassle. And the only way to enter the building is through the front door with your key card especially at night; and that’s a safety plus for me❤️

Its very dirty and a ton of bums outside and that also stay there so not very safe stinks horrible

Area around the property is sketchy. Guests loiter in the parking lot smoking weed before coming in so the hallways, elevator, and pretty much everything in the building smells like a skunk. Our room had black mold growing behind the toilet. The entire room was dingy, dirty, and old looking. The staff tries, but how much carpet deodorizer can you use on old and dingy things? The funk didn’t hinder our neighbor’s “activities” for a full hour from 10:30-11:30 pm though. The breakfast was fresh made waffles which were actually decent, but the rest was very meh. Some bread, some bagels, a few types of cereal and hard boiled eggs and that was it. Oh, and milk, apple juice, and orange “drink” in a carafe. Better than starving, I guess!

Everything about this location was right. In a safe area.. Mall was 2 minutes away. You're literally around the corner from every food place imaginable that you would want to eat at... It was a great experience for me I will be going back.. Took my son to visit his friends Texas.. And most of all it was very affordable.... Win win

It was good enough, and close to my destination.

Walked in and it was nothing like pictures. Walls torn down with mold on them, smells nasty and moldy, rooms weren’t properly cleaned, illegal activity in parking lots, strange situations inside and out, rip you off on price once they see they get their money. No warnings or anything. Run away as fast as you can unless you’re okay in this environment.

Great location, staff leaves there post and we have to wait on them to often. I'm going to the bank because I'm being charged 5 nights for a 2 night stay.

Do not stay here ! They have break ins every night basically and have people breaking into your cars . And cameras do not cover entire building area .

Refrigerator went out when we arrived but was replaced with a new one quickly! Homeless and trash in the area around the property but not on the property. Staff did their best to make our stay as good as possible.

Need to have clean smell. It felt unsafe

Close to the mall and food places

I didn’t eat breakfast and it didn’t look good to me too Lemon water was awful at night

Everything was good easy check in, room was clean, building was quiet except the staff who makes the food was slacking in making the food. They weren’t attentive and were either on their phone or on another day another staff was busy gossiping.

Area around the property is sketchy. Guests loiter in the parking lot smoking weed before coming in so the hallways, elevator, and pretty much everything in the building smells like a skunk. Our room had black mold growing behind the toilet. The entire room was dingy, dirty, and old looking. The staff tries, but how much carpet deodorizer can you use on old and dingy things? The funk didn’t hinder our neighbor’s “activities” for a full hour from 10:30-11:30 pm though. The breakfast was fresh made waffles which were actually decent, but the rest was very meh. Some bread, some bagels, a few types of cereal and hard boiled eggs and that was it. Oh, and milk, apple juice, and orange “drink” in a carafe. Better than starving, I guess!

This is actually one of my best places to stay at for cheap in Houston. I stay here at nights at a time the rooms are clean and the air conditioner works well. Also the hot water in the bath room works very well and very hot and the toilet flushes also they have very huge comfortable pillows. They also give out complimentary lemon and cucumber water that they hand cut. So your body can detox all day also the people who work with the hotel are very friendly and helpful and down to earth. It's a few stores right around and food places Enjoy.

Booked here for the location and indoor pool and hottub for a relaxing vacation near old friends i haven't seen in a few years, the hotel was clost to where they live, had the pool and hot tub i was looking for, got there and the indoor pool and hot tub were both ice cold, the tile floors where sticky, the breakfast was horrible, the parking lot lights were so bright they shined through the curtains, only positive about that is you could see the people selling things in the parkinglot to ensure they were not also breaking into your car... and on my last day when i was gathering my things i seen roachs near the bed and bath tub

Room furniture 301: • Both end tables on each side of the bad stayed open all the time. They would not close. • The heater was off the rails and I could see past the wall straight down to the parking lot. I didn’t like feeling like there was a hole in the wall. • One of the two elevators was broken. The other was very scarry and I will not ride it again. • This afforded me the opportunity to use the stairs to the third floor. :( The stair well had windows to the outside missed…another chance to see the cold parking lot below.  • I was disappointed at the bfast on the first night. But I did manage to find boiled eggs and cereal. The second morning, however, had no eggs or milk. The guy at the desk said the bfast lady was late (over an hour) and he can’t find the eggs, but could get me some milk. The apple juice craft was empty. It just looked pitifully. The oriental lady who checked me in was nice and thorough. That is the only nice thing I have to say about this place. Before Covid, I came here every year. I will not go back. I’ll just have to drive further.

Staff was very helpful, that was only thing. The main reason I picked Wingate by Wyndham was how nice and big the rooms are and breakfast. 1st room TV didn't work. After try to fix, they moved me to another room. Burns on carpet, rust in shower and touch up paint instead of painting. On waffle not protein. 1 step above a motel. And woke up with bumps on neck, from sleeping in bed.

One of the worst stays ever. Had to change room three times once we got there due to non working lights, tvs, and unsanitary bedding. Breakfast was horrible and inconsistent. Pool ice cold and hot tub not working. Tv in weight room didn’t work neither did treadmill. No extra blankets. Air condition kept freezing up and no one cared to fix it. Lights in bathroom kept going out. Never serviced my room the four days I was there. Staff was horrible and unfriendly!!!!!! Never staying again.

The stay was wonderful the staff was great the price was fair the room was clean overall good breakfast really a bargain

It was just want I needed; the staff was extremely helpful and friendly. It was quiet and clean; only thing I wish they had more breakfast options. Some turkey sausage & bacon for the no pork eaters and regular bacon & sausage. Like hot chocolate & tea for individuals who don’t care for coffee and for the kids. Though there is an option to order out from the menu which was provided in my room but overall it was a pleasant experience for my 1st time in Houston. And if I had to book again I would stay there for even changing rooms was a breeze. I checked in went to my room I felt uncomfortable in the 1st room due to the connecting door to the other room. She asked me what floor I want to be on but my only request was no connecting rooms and she moved me to the 2nd room with no hassle. And the only way to enter the building is through the front door with your key card especially at night; and that’s a safety plus for me❤️