Motel 6-Katy, TX - Houston

They canceled my reservation even when I spoke to someone in an earlier time to let them know I'll be doing a late check-in when I get there the lady told me I was supposed to call her so she wouldn't canceled my reservation when I get there at 4 am I had to get me and my family a other hotel to sleep after a 12 hour drive

The exterior looked far better than the interior. The interior, including the 3rd floor hallway, wreaked of urine and smoke. The room itself didn't smell of urine and smoke so that was a small relief. The bed did not have bed bugs, but my usual search for bed bugs (I do this at every hotel no matter what) revealed a mattress so old that it was probably original to the property. Staying here was a mistake.

This was the worst hotel experience I’ve ever had. From the moment I walked in, the property felt neglected. The staff ignored me while I was trying to check in, leaving me standing there without so much as an acknowledgment. That set the tone for the rest of my stay. The entire building is in terrible condition and desperately needs a complete renovation. It has a strong, unpleasant odor throughout, and the hallways constantly smelled like marijuana. The floors feel unsafe—I literally had a section of the floor nearly cave in under my foot, which was honestly frightening. At no point did I feel comfortable or secure walking around the property. The room was missing even basic amenities. There wasn’t a blow dryer, stained rags and towels, the Wi-Fi connection was so poor it was practically unusable, tv channels not working, and overall the property looked worn down and poorly maintained. This isn’t just a matter of being outdated—it’s a matter of safety and basic hospitality. The building feels like it’s been neglected for years. It needs major structural attention, new ownership or management willing to invest in the property, and a complete overhaul from top to bottom. I would not recommend staying here. Based on my experience, the condition of this property is alarming. It felt unsafe, unclean, and completely unacceptable. I won’t be returning. I literally had to go buy Lysol, Clorox air sanitizer, and bleach.

No me dieron la habitación que había reservado y no ofrecieron ninguna solución, solo un lo lamento.

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