Hilton Waco

The hotel was under construction which was not noted in their website. The place was covered in gray dust, our room smelled and the noise was loud and distracting. All elevators were covered in grime

Renovating right now but really poor service. ordered room service, never came and no one answered the phone both at room service and the front desk. conditions around the lobby are very dirty.

We wish they would’ve disclosed renovations going on. They were right in the way of elevators. Especially with a baby, drywall was all over the place , for $200 a night it would’ve been nice to know.

The hotel is going some renovations which made using the elevator kind of tricky. I understand these things are a necessary part of this business.

Do not stay here until the renovation is complete. We have been staying at this property for years. I saw there was a renovation going on but I had no idea the property was this bad. We paid a good amount to stay here. Meanwhile, one elevator is out of service and we waited nearly 45 minutes on a Sunday to get an elevator. Everytime the elevator opened, it would be full of construction materials. The construction started at 7 am on Sunday. The pillows were absolutely horrible. My son and I were up every 30 minutes. The air conditioner was so loud that if you fell asleep, it woke you up when it went on. The toilet had zero pressure and wouldn't flush. The breakfast was horrible. We couldn't even find a person to order an omelet from. Hopefully the renovation brings this place back much better. We love the location and it hss always been our go to since I was in college in the 90s.