Best Western Brigham City Inn & Suites

Hotel was definitely a little run-down and not the cleanest. Luckily our bedding seemed very clean and the beds were comfortable enough. The kids said the pool was freezing cold and the hot tub was empty and out of order. Wanted to use the gym’s treadmill but it was out of order also. The location is great, close to Walmart and many restaurants. The staff was friendly and helpful.

This place is pretty old and probably has been updated, but not what we’re used to. The Hampton Inn a mile or so away is way better. Pool and hot didn’t work. Construction site right next to it. 6:15 in am, buscuits and gravy were cold. Breakfast started at 6am. Ripped curtains and wall was patched several times. Dirty toilet bowl was stained, needs to be replaced.

The only problem is that the pool was closed and the elevator was out of service.

The pool wasn't working

Pool and hot tub are very lovely, but there were no towels available. Staff member that I alerted about this issue never followed through

Pool and spa broken. Elevator didn't work. Toilet sounded like a loud whistle when flushed. Someones dog barked all night. I did get some sleep that night.

The pool and hot tub were out of order. The pet bathroom garbage was heaping

Quiet room that was spacious and comfortable. We liked the upgrade. Breakfast items that were supposed to be hot were cold. Swimming pool and hot tub were out of service.

It would have been nice for the website to post that the pool and hot tub were out of service. Traveling with children that is usually a vocal point. We would have booked elsewhere.

The hot tub was not working.

The floors in the bathroom were disgusting. Covered in hair. I was given another room which was better but still below acceptable. Breakfast was probably about average these days but I will pass next time and eat somewhere else. Pretty disappointed overall. Lots of competition out there. You need to do better. Won't be back.

Average. The bedding was clean and the room had the listed amenities. The bathtub needed to be caulked properly, when excess is used it leads to a hard to clean/unclean tub which was the case for our room. There were loose tiles in the bathroom and the sink had a leak. While it didn't stop us from swimming the pool was not heated which was very cold even with the heatwave that was occurring in the area. There was only water in a counter container by the front desk which was not cooled. The water in the fitness area was empty/not working the weekend we stayed. We had a queen with a pull out bed and they were out of pillows. While the queen had 4 pillows they were much smaller than an average pillow. Staff was polite, breakfast was good and they kept all food stocked, they also rotated food daily which we enjoyed. They also have a binder of restaurants at the front desk which we appreciated. Easy access location.

It was dirty, first room had not even had the beds made and dirty linen removed, second room, dont think it had been more than had the beds made.

Room was dirty bathroom and bathtub was dirty

This hotel seemed nice at first glance but once settled in we saw lots of gross hair in the tub and even a skin scab in the tub! Then the curtains were shredded! Holes from to the top to bottom!;;

The room had hair and pee stains on the bathroom floor. Overall cleanliness was terrible. They offered us another room that was equally filthy. We asked for a refund and left.

Room smells like urine. Hair all over the bed. Hair in the sheets. Can tell they never changed the bedding since the last person.

Room smelled like cats and wet dogs . Asked for another room they offered a bottle of fabreeze . I am very allergic to cats so sneezed all night. Cleaned the ac filter it was stuffed full of animal hair!!!

Very expensive for the status of this non-updated hotel. Sink would not drain in several of my family member's rooms. Tub looked dirty from being so old, although I feel they had cleaned it.

The bed was very comfortable. Cleanliness was ok- we did find a half eaten breakfast bar sitting on the vanity when we arrived. I would stay here again.

The room was large and it had all the amenities we needed. It was quiet and the beds were comfortable. The breakfast was just fine.

Clean -friendly staff -nice breakfast items -spacious comfortable room - quality TV and amenities

Our room faced the parking lot which was well lit. Unfortunately the room only has one thin layer of drapes so was very bright in the room ( I could have read my book). Other then that we would stay here again, just a different room

Overall great. Tv needed proper programming

Nice big rooms. Indoor pool and hot tub. Not in a great area. Good for 1 night stop. Cozy beds and free breakfast

Room was a good size but the bathroom could use some freshening up. Liked the dual sinks and the darkening blinds were really dark.

Good location close to stores and restaurants. Found the room very quiet

Railroad is nearby, and there is traffic noise. However, the room was clean and bed comfortable. Also, there was dining nearby and their breakfast offered many choices.

Property was older. Hot tub did not work. Rooms were dated and as a result the tub and shower area looked very dirty / stained. The beds were comfortable, however the darkening shades were impossible to close and therefore the light from the hotel sign shined in our room all night - we were able to unjam/fix it in the morning!

We’re welcomed by a polite staff and freshly-baked cookies. Love the black out screen & sheer curtain that are functional, effective, and esthetic. Traffic noise bothered us a little bit.

My check in was seamless and easy. Thank you.

Inadvertently left some clothes in room. When called to retrieve staff said not in lost and found, not interested in helping. One of the items was a denim dress worn only once. Can’t convince me it was not taken by housekeeping.

I paid for my stay through hotels.com. When I got there, they charged my card (i gave my card for the hold they put on your card for accidentals) for my stay again. When I told the desk clerk this, he called his manager, and then told me she would be in in the morning. I went down to the desk in the morning to ask for the manager. A different desk clerk told me she won't be in until Monday morning, and that she wasn't even anywhere close to even come in now. She even told me the manager has quite a bit of refunds to do on Monday! When I called on Monday to speak with the manager, she didn't apologize and simple said it would take 5 to 10 business days for the charge to back on my card, in a very irritated way. Even stated she is working on the redunds that she has now. Very bad business!

The staff was very courteous and friendly.

Staff and property were very nice. Staff was very helpful, made the stay awesome.

No one was on site when we arrived at 5PM. I searched the hotel looking for someone to check in with. Finally, I found a tipped over sign with a call button under it. Real hotels are staffed and don't make guests wait 20 minutes to check in. When the person finally came, she was dressed as a worker for the gas station next door. Best Western, this in not okay. The hotel is in a sketchy residential neighborhood with residents revving their muscle cars late at night and a construction site across the street. Breakfast was dismal.

The room was very nice and everything was clean. The cost was fair but the price on Expedia seemed to have taxes and fees added twice. Also, I think I should have been told the pool was closed. We didn't end up having time, but we were planning on it. If we had brought our son, that would have been a big disappointment.

The staff was incredibly accommodating and nice. The room was clean and quiet. It was a great stay.

Waited at the front desk for over 15 minutes just to check in. Then received an additional cleaning charge after checkout for no reason at all. If it's been a minute since you've had crappy service at a hotel, you won't be disappointed here!

Staff was VERY GOOD.

Comfortable and clean. Nice location.

Good location for a quick stay on the way to Arizona.

Nice hotel with friendly staff and a convenient location for just a one night stay with our dog.

Close to shops ,and expressway.

Nice remote setting surrounded by trees, yet close to the freeway.

Good location close to stores and restaurants. Found the room very quiet

Good location, friendly front desk staff.

Railroad is nearby, and there is traffic noise. However, the room was clean and bed comfortable. Also, there was dining nearby and their breakfast offered many choices.

Easily accessible to the freeway.

We’re welcomed by a polite staff and freshly-baked cookies. Love the black out screen & sheer curtain that are functional, effective, and esthetic. Traffic noise bothered us a little bit.

They need to brown the sausage better, and cook the potatoes all the way through. Other than that it was very nice

Good hot breakfast with a varied menu daily

Clean -friendly staff -nice breakfast items -spacious comfortable room - quality TV and amenities

This place is pretty old and probably has been updated, but not what we’re used to. The Hampton Inn a mile or so away is way better. Pool and hot didn’t work. Construction site right next to it. 6:15 in am, buscuits and gravy were cold. Breakfast started at 6am. Ripped curtains and wall was patched several times. Dirty toilet bowl was stained, needs to be replaced.

Comfortable bed and quiet air handling unit. Friendly service clean and comfortable room. Breakfast pretty standard. Disappointed that the hot tub wasn't available I was impressed with the quality and makes me rethink booking BW.

The hot tub was not working and the breakfast was lacking fresh sliced fruit but other than that it was fine and what you would expect for the reasonable price.

Although reasonably clean the room was worn and tired looking and the bed was quite lumpy. The breakfast wasn’t very good. Hard bagels and slimy sausage. Had it been a $60-70 nightly rate might’ve been fair value but $115 was way too high for the overall quality of this hotel.

Thank you. Room was spacious and clean. Great breakfast options.

It was a quick overnight for us, but it is a very nice hotel with a spacious room and good breakfast.

Overall we were happy with our stay, our only complaint is that the breakfasts were not as good as we have experienced in our previous stays, the eggs for breakfast were rubbery and tasted pretty bad, we tried them again on our second and third day hoping they would get better, and thinking it was just a bad batch on our first morning, but they did not get better. We have stayed here many times, and this was the first time we did not enjoy the eggs on any day, the bacon on the first morning had a wierd taste, and the sausage on the second day was mostly undercooked and then on the third day we were hoping to enjoy the biscuits and gravy, something I normally really enjoy, the gravy was very bland and starchy with very little flavor and even though I tried to add salt and pepper to improve it when gravy has no flavor, adding salt and pepper after it is cooked can't improve it as much as correctly flavoring it while cooking. The breakfast chef should find and then follow good recipies that others will enjoy, it seems that whoever cooked these breakfasts cooked to their personal preference of no spices, with undercooked meats and overcooked unseasoned eggs and gravy. We did enjoy everything else though and I know we will be staying here again in the future because we visit this area 3-4 times per year and we normally really enjoy their breakfasts. The only other issue was that the pool and hot tub was closed, we were told it was due to a problem with the pool chemicals.