Homewood Suites by Hilton Chesapeake-Greenbrier

Great location. Overnight stay only. Hotel very clean and friendly staff. Nice pool.

Customer service was decent but they clearly didnt care. I told them we had rusty pots and we needed useable ones to cook for the week while there. They said ok and didnt do anything about it. We had to spend more money and eat out most of the week. The pool was nice but the kids found black mold. The couch smelled like urine, unuseable.

Staff is wonderful. But ownership needs to do some heavy maintenance on the property. None of the ice machines on any floor work, tubs are cracked and covered with an adhesive patch that is coming off and the outlets either don’t work or are so loose you can’t plug anything into them. The staff does their absolute best to accommodate any request and none of this is their fault. They need better ownership responsibility of the property. I have never met such a wonderful staff at any other hotel as I have at this one.

The folks that worked there are absolutely wonderful. It all was very very clean. The hotel and our room its self is showing wear. Several of the locks on the side and back entrances are not working.

no waffle station as pictured. alot of the breakfast items my family couldn't consume due to pork and bell peppers. gym was not that great. some of the equipment didnt work

This Hilton property was not Hilton quality. The tub had several rust spots. I was proised a new room on the next day. Of course I was told they didn’t have the suite I had available, did have 2 rooms with King Beds. This wouldn't work for me with 3 kids (in a separate room) and 2 adults. The elevator was not working properly. The rooms were old and dated. Housekeeping skip our roo the entire time we were there.

The facility in general was fine. The door lock to our suite broke after the first use and took an hour or so to repair. The AC unit in the main room of the suite didn’t work. The sofa bed was the most uncomfortable mattress you could ever imagine. The couch had some stains on the arms. Breakfast was ok.

It was a nice stay. All staff encountered were very nice and helpful. It smelled good in the lobby and was nicely decorated for the holidays. The breakfast was great and I would stay here again. TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok. None of it was a deal breaker. Walking distance to Cracker Barrel.

No internet for all 5 days I was there. Did not clean the room at all when I was there. I did request no cleaning on my last night because I took care of the garbage and other things for the forts 4 nights.

Good location, breakfast was average. Rooms and furniture were outdated. Couch and curtains definitely need replacing. Appliances were old. Coffee maker in our room wasn’t working. We were on the 5th Floor and on our last 2 days, the elevator wasn’t working (and neither did we see anyone fixing it).

BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!

Very un-clean, people at the front desk were very nice but other then that it was very bad !!!

After we checked in, we went to our room on the fifth floor. My son went into the bathroom immediately came out told me to go check. I went into the bathroom and saw two cockroaches, crawling around on the floor during the daytime. They must be the welcoming committee. I went downstairs and told them that we would not be staying there that night not in that room not in any room because their hotel is infested inside the walls with cockroaches totally unacceptable.

Customer service was decent but they clearly didnt care. I told them we had rusty pots and we needed useable ones to cook for the week while there. They said ok and didnt do anything about it. We had to spend more money and eat out most of the week. The pool was nice but the kids found black mold. The couch smelled like urine, unuseable.

We seldom write reviews, but because of our experience I am writing this time. We stayed in a room that was a one bedroom suite. The sofa bed had an extremely thin mattress that was very uncomfortable. The sofa upholstery is old and warn. In the bedroom there was no mattress pad on the king bed and the sheet had a spot on it. The king bed also was lumpy and leaned to one side. Some of the finish on the bath tub was pealed off leaving a large spot on the bottom of the tub. Also, there was no bath mat provided. One of the burners on the stove had what looked like pancake batter spilled on the drip pan beneath the burner. The floor of the elevator was sticky as if someone had spilled a soft drink on it. The staff members were pleasant, but otherwise we were very disappointed. We will not stay at a Homewood Suite again.

The staff was nice and helpful however the room was so dirty that I had to dust the black stuff off of the ceiling fan with a towel to feel good enough to sleep. The decor was all old. The shower was old and dirty. I thought breakfast was served till 10:00 am. We went for breakfast at 9:45 am and the staff had cleared almost all of the food.

Our room was in bad condition. There was mold around tub and floor, hair in tub and sink. Sofa stained, carpet dirty worn and threadbare in places. The garbage disposal was broken. The place has the potential to be nice if extra care is given in cleanliness and maintenence. Bed was comfy and hotel had nice amenties. Breakfast was excellent and had many selection including hot breakfast items and I loved the overnight oats and chia seed pudding with an assortment of toppings. This could easily be a high star hotel with some adjustments.

Bedding did not feel clean and appropiate. Our “blanket” was actually a mattress topper with a dust ruffle.

The room was clean and spacious. Although the property is a little dated, the whole place is very clean and filled with courteous and kind staff. I would definitely recommend and return.

Staff was very friendly! Always important - the room was clean.

Rooms very outdated

From check in to check out, everyone was so friendly. At check in, we asked about restaurants in the area and were given a list with many options and a few recommendations. The room was huge and great. Very quiet. Breakfast was a very pleasant surprise. It was replenished regularly and very clean. The dining area was beautiful and also very clean. Checkout was easy. We will stay again.

Overall it was good The bed was very uncomfortable!!!! The staff was nice and helpful The property was clean

We had an excellent spacious room.

This property was fine for a night. The lobby and first floor hallway were updated. Our room definitely was not. Musty and old. Also, the advertise having Hilton’s branded mattresses. Our room did not have these. I assume the Hilton mattresses would have been more comfortable. Breakfast was ok. Will not stay here again.

Re place those horrible brick beds and more pillow

Rooms nead a major update. Room furniture damaged, carpet dirty and sofa old and dirty.

It was a nice stay. All staff encountered were very nice and helpful. It smelled good in the lobby and was nicely decorated for the holidays. The breakfast was great and I would stay here again. TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok. None of it was a deal breaker. Walking distance to Cracker Barrel.

This hotel and the room we had were the perfect fit for what our family needed. Our half-suite had a door between the bedroom and the sitting area, allowing us to put our children down and enjoy some time together. This is not the nicest place in terms of quality that you can stay at, and much of the furniture and decor seemed a bit dated. But it was clean, it was a great value, and it fit what we needed perfectly. We will likely stay here again when visiting family in the area.

Staff was great but room was very dated and furniture was old

My stay was absolutely horrible for the amount of money I paid! They put my family and I in a handicapped room at the back of the hotel beside housekeeping, our bathroom floor was full of hair,shower head was broken and the toilet was broken. The front desk and management brushed me off when I went to them with my complaints and concerns and I am very displeased about how I was treated

The only staff member checking us in was robotic and not personable whatsoever. Upon getting into our room, we notice the comforters on both beds were worn and looked dirty. I sat on the bed to notice the mattress was also worn out and uncomfortable. The table that sits between both beds had mold all along both sides where you would face when sleeping. I didn’t even make it to the bathroom to see its condition. Immediately went to front desk where the only staff member wanted to argue about giving me a refund even after showing her pictures of blatant mold! Do not stay here!! Worst room to date my family and I have encountered.

From check in to check out, everyone was so friendly. At check in, we asked about restaurants in the area and were given a list with many options and a few recommendations. The room was huge and great. Very quiet. Breakfast was a very pleasant surprise. It was replenished regularly and very clean. The dining area was beautiful and also very clean. Checkout was easy. We will stay again.

Its an older property and it shows but its clean, the beds are comfortable, the staff is absolutely wonderful, and the rates are always good.

Manager and front d so clerk is as knowledgeable and they resolve my problem with th m they mwk sure I had a nice job on for tonight I live in Md .Expedia let me down and Home Suite Manager an Front desk clerk was excellent in service .They should be grateful promoted it was on Aug 24 and 25

Staff always friendly

The customer's service was amazing. My TV did work they were so accommodating. The were very professional as we. The place was clean, the entire staff was amazing. the area is safe, convenient to shopping mall and plenty of eateries. I will retun.

Night clerk was super helpful. Very clean. Great continental breakfast. They are clearly executing the Homewood initiatives with dedication and detail. Daughter didn’t want to share a bed with the boy. Found the pull out couch, looked for clean sheets. Boom, in the closet and they were confidently clean. Great job.

All in all a great stay for a business trip. As other reviewers have mentioned, the property is a little dated, but everything was clean. The unit was equipped with enough to put together some simple meals. Staff was exceptionally nice and outgoing. Definitely the highlight of the stay.

Nisha check my daughter and I in. She was very kind and sweet! Excellent customer service with the other ladies at the front desk as well! We can't wait to come back!

Great location. Overnight stay only. Hotel very clean and friendly staff. Nice pool.

Convenient with great dining options. Rooms could use a makeover but have all the necessities and good value. Great service.

Mall was rt across the street

The location is good and close to shopping areas

Great location

Beautiful and convenient location. Friendly staff!

Good location. Easy access and lots of food or shopping close by..rooms were nice and great breakfast selection.

The customer's service was amazing. My TV did work they were so accommodating. The were very professional as we. The place was clean, the entire staff was amazing. the area is safe, convenient to shopping mall and plenty of eateries. I will retun.

It was a nice stay. All staff encountered were very nice and helpful. It smelled good in the lobby and was nicely decorated for the holidays. The breakfast was great and I would stay here again. TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok. None of it was a deal breaker. Walking distance to Cracker Barrel.

Staff was great, breakfast was nice every day. Close to conveniences.

Reserved a 2 bedroom room suite. The room was nice size, but the room was dated and needs to be updated. The tvs need to be ugraded. To small for the rooms. One of the showers didn't work because of internal pipe problem. Microwave was not clean and I found a candy wrapper behind the nightstand. To be a Hilton property I was disappointed. Also the breakfast was pretty bad.

Good location, clean room and friendly staff. Breakfast that was offered was good. Would definitely stay there again.

From check in to check out, everyone was so friendly. At check in, we asked about restaurants in the area and were given a list with many options and a few recommendations. The room was huge and great. Very quiet. Breakfast was a very pleasant surprise. It was replenished regularly and very clean. The dining area was beautiful and also very clean. Checkout was easy. We will stay again.

I loved this hotel. It was clean comfortable and the staff was very professional. The breakfast was even good as well

The staff was nice and helpful however the room was so dirty that I had to dust the black stuff off of the ceiling fan with a towel to feel good enough to sleep. The decor was all old. The shower was old and dirty. I thought breakfast was served till 10:00 am. We went for breakfast at 9:45 am and the staff had cleared almost all of the food.

Good location. Easy access and lots of food or shopping close by..rooms were nice and great breakfast selection.

It was a very pleasant experience. The customer service was superb and my family felt comfortable the whole time. The phone app was delightful to use to open the door, and the breakfast and evening food was great. We will be back when needed.

Night clerk was super helpful. Very clean. Great continental breakfast. They are clearly executing the Homewood initiatives with dedication and detail. Daughter didn’t want to share a bed with the boy. Found the pull out couch, looked for clean sheets. Boom, in the closet and they were confidently clean. Great job.

It was a nice stay. All staff encountered were very nice and helpful. It smelled good in the lobby and was nicely decorated for the holidays. The breakfast was great and I would stay here again. TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok. None of it was a deal breaker. Walking distance to Cracker Barrel.

The room was used by previous hotel stay over for dog stays. The furniture was all scratched up and a chewed up. The curtains were either dirty or rusted and not cleaned off. The same applies to the kitchen table. It was dirty. Also the fire alarms went off a few times during the night which jolted us out of sleep. We would prepare t leave the room and then they would stop. The food was also cold in the morning and the OJ was separated and undrinkable. The coffee was amazing! The location was great. The front desk staff were welcome and polite.