Comfort Suites Innsbrook - Short Pump
80 USD
a notte
Media per settembre
Seleziona le date per controllare prezzi e disponibilità
80 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Comfort Suites Innsbrook - Short Pump, il prezzo per notte è in media di 69 USD nel mese più economico (febbraio) e di 89 USD nel mese più caro (marzo), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 75 USD |
| febbraio | 69 USD |
| marzo | 89 USD |
| aprile | 75 USD |
| maggio | 85 USD |
| giugno | 80 USD |
| luglio | 76 USD |
| agosto | 82 USD |
| settembre | 80 USD |
| ottobre | 78 USD |
| novembre | 81 USD |
| dicembre | 69 USD |
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set · 80 USD
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Prezzo più alto: marzo (circa 89 USD)
Prezzo più basso: febbraio (circa 69 USD)
Informazioni su questa struttura
Approfitta dei servizi ricreativi disponibili, che includono una piscina coperta e una palestra. Questo hotel in stile vittoriano dispone, inoltre, di il Wi-Fi gratuito, un caminetto nella hall e l’uso gratuito di una palestra nelle vicinan...
Servizi
Approfitta dei servizi ricreativi disponibili, che includono una piscina coperta e una palestra. Questo hotel in stile vittoriano dispone, inoltre, di il Wi-Fi gratuito, un caminetto nella hall e l’uso gratuito di una palestra nelle vicinanze.
Servizi per le aziende
Potrai usufruire di un business center aperto 24 ore su 24, check-out veloce e quotidiani gratuiti nella hall. Stai pianificando un evento a Glen Allen? Presso un hotel avrai a disposizione 148 metri quadrati di spazio con un'area per conferenze e sale riunioni. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 06:00 alle ore 09:00.
Camere
Rilassati in una delle 125 camere della struttura, complete di microonde e TV a schermo piatto. Riposati su un comodo letto con materasso a doppio strato e biancheria da letto di alta qualità; tutte le camere sono inoltre dotate di un divano letto matrimoniale. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, set di cortesia gratuiti e asciugacapelli.
Posizione
Comfort Suites Innsbrook - Short Pump, una struttura nel quartiere degli affari a Glen Allen, si trova a meno di un quarto d'ora di guida da Short Pump Town Center e da University of Richmond. Questo hotel si trova a 19,6 km da Virginia Commonwealth University e 21,7 km da Greater Richmond Convention Center.
Nelle vicinanze
Elk's Lodge(1.8 miglia)
Short Pump Town Center(2.4 miglia)
Bowlero West End(3.8 miglia)
Regency Square Mall(4.2 miglia)
Sheltering Arms Institute(4.5 miglia)
Henrico Doctors' Hospital(5.2 miglia)
Bon Secours Heart Institute at Reynolds Crossing(6.4 miglia)
Centro artistico culturale Glen Allen(7 miglia)
Hunting Hawk Golf Club(7.3 miglia)
Lewis Ginter Botanical Garden(7.8 miglia)
Museo Virginia Randolph(7.9 miglia)
University of Richmond(8 miglia)
Belmont Golf Course(8 miglia)
Shops at Willow Lawn (centro commerciale)(8.7 miglia)
Lavender Fields Herb Farm(8.8 miglia)
L'aeroporto più comodo per raggiungere Comfort Suites Innsbrook - Short Pump è Aeroporto Internazionale di Richmond (RIC)(21.1 miglia)
Piscina
Ascensore
Personale multilingue
Sale riunioni
Campo da golf (nelle vicinanze)
Servizi fitness
Posizione
4051 Innslake Dr, Innsbrook, Virginia, Stati Uniti d'America
Elk's Lodge (1.8 miglia)
Short Pump Town Center (2.4 miglia)
Bowlero West End (3.8 miglia)
Regency Square Mall (4.2 miglia)
Sheltering Arms Institute (4.5 miglia)
Henrico Doctors' Hospital (5.2 miglia)
Recensioni degli ospiti
7.4
Buono
Sulla base di 1000 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
8%
In coppia
21%
Famiglia
41%
Gruppo
8%
In solitaria
20%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Sulla base delle recensioni recenti del Comfort Suites Innsbrook - Short Pump, i viaggiatori riportano soggiorni contrastanti, con frequenti lamentele riguardanti la pulizia e la manutenzione, associate ad alcuni apprezzamenti per il personale cordiale, le colazioni discrete e la posizione comoda per Innsbrook e Short Pump.
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Cosa pensano gli ospiti
Sulla base delle recensioni recenti del Comfort Suites Innsbrook - Short Pump, i viaggiatori riportano soggiorni contrastanti, con frequenti lamentele riguardanti la pulizia e la manutenzione, associate ad alcuni apprezzamenti per il personale cordiale, le colazioni discrete e la posizione comoda per Innsbrook e Short Pump.
I problemi di pulizia includono segnalazioni ripetute di scarafaggi, muffa e odori forti di fumo o di umidità. Le strutture destano frustrazione, con ascensori spesso fuori servizio o sporchi e la piscina interna frequentemente chiusa o con acqua verde; anche servizi essenziali come acqua calda, serrature delle porte, aria condizionata e distributori di ghiaccio non funzionano in diverse recensioni. Il servizio e la colazione sono variabili, passando da un personale disponibile e opzioni abbondanti a un check-in lento, errori nell'assegnazione delle camere e frequenti carenze. Ci si può aspettare un soggiorno economico in una zona comoda, ma con rischi notevoli per quanto riguarda la manutenzione e l'affidabilità.
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Servizi
Molte recensioni segnalano ascensori fuori servizio, sporchi o caldi, e la piscina interna spesso chiusa o con acqua verde. Diversi ospiti hanno inoltre notato distributori di ghiaccio rotti, una palestra piccola e inadeguata, e servizi di lavanderia non disponibili o sporchi.
Recensioni degli ospiti correlate
2
Ellen
8 lug 2025
·
Soggiorno di 3 notti
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
8
Rajasekaran
25 lug 2024
·
Soggiorno di 1 notte
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
4
DAVID
20 ott 2024
·
Soggiorno di 3 notti
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
6
Michael
7 lug 2023
·
Soggiorno di 3 notti
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
6
Adabella
8 ott 2024
·
Soggiorno di 3 notti
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
2
samana
16 lug 2023
·
Soggiorno di 1 notte
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
8
Geraldine
12 ago 2024
·
Soggiorno di 2 notti
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
10
Russell
9 mag 2024
·
Soggiorno di 2 notti
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
8
Eric
14 ago 2024
·
Soggiorno di 2 notti
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
2
Laura
6 ott 2024
·
Soggiorno di 2 notti
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
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Pulizia
La pulizia è un problema ricorrente, con numerose segnalazioni di scarafaggi, muffa e odori forti di fumo o di umidità nelle camere e nei corridoi. Vengono menzionati ripetutamente arredi macchiati e aree comuni poco curate.
Recensioni degli ospiti correlate
2
Michael
25 ago 2025
·
Soggiorno di 1 notte
Found a dead cokeroach in a bath towel We left, it was disgusting
Found a dead cokeroach in a bath towel We left, it was disgusting
2
Kathleen
2 ago 2025
·
Soggiorno di 1 notte
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
2
Kora
7 set 2025
·
Soggiorno di 2 notti
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
2
Geoffrey
16 nov 2025
·
Soggiorno di 1 notte
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
2
Kenesha
1 set 2025
·
Soggiorno di 1 notte
My room had a roach in the bathtub. I definitely got my money back.
My room had a roach in the bathtub. I definitely got my money back.
4
Ronald G
12 ago 2025
·
Soggiorno di 3 notti
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
2
Carol
5 ago 2025
·
Soggiorno di 2 notti
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
2
Patricia
9 set 2025
·
Soggiorno di 1 notte
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
2
Allison
2 nov 2025
·
Soggiorno di 2 notti
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
2
Iwan N
16 nov 2025
·
Soggiorno di 1 notte
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
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Camere
Le camere sono spaziose per il prezzo, ma datate, con mobili usurati e frequenti problemi di manutenzione come serrature difettose, acqua calda debole o imprevedibile, aria condizionata rumorosa o non funzionante e accessori rotti. Si segnala anche rumore nei corridoi e pareti sottili.
Recensioni degli ospiti correlate
6
David
18 giu 2025
·
Soggiorno di 3 notti
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
8
Russell
21 lug 2024
·
Soggiorno di 2 notti
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
10
Zhongyu
7 giu 2025
·
Soggiorno di 1 notte
clean
clean
4
Michael
11 ott 2024
·
Soggiorno di 3 notti
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
8
Chengyun
24 mar 2025
·
Soggiorno di 1 notte
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Devin
26 lug 2025
·
Soggiorno di 1 notte
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
4
Mark
15 ago 2025
·
Soggiorno di 1 notte
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
8
Rajeevan
26 ago 2024
·
Soggiorno di 1 notte
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
6
Darlene
25 giu 2024
·
Soggiorno di 1 notte
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
4
Christopher
13 giu 2025
·
Soggiorno di 1 notte
Old and tattered furniture.
Old and tattered furniture.
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Servizio
Il servizio è variabile: alcuni ospiti elogiano il personale cordiale e disponibile e i rapidi cambi di camera, mentre altri descrivono un check-in lento o caotico, errori nell'assegnazione delle camere e un supporto limitato quando si verificano problemi.
Recensioni degli ospiti correlate
6
Kaitlyn
2 dic 2023
·
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
10
Erin
29 mag 2025
·
Soggiorno di 2 notti
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
6
cheryl
19 mag 2025
·
Soggiorno di 3 notti
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
10
Elizabeth
14 lug 2025
·
Soggiorno di 1 notte
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
2
Patrick
29 mag 2025
·
Soggiorno di 1 notte
I was given keys for room that was still occupied.
I was given keys for room that was still occupied.
8
Timothy
9 dic 2024
·
Soggiorno di 1 notte
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
2
Aristides
28 giu 2025
·
Soggiorno di 1 notte
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
6
Gloria
16 lug 2023
·
Soggiorno di 2 notti
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
8
Rajeevan
26 ago 2024
·
Soggiorno di 1 notte
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
2
John
25 ott 2024
·
Soggiorno di 1 notte
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
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Posizione
Posizione comoda a Innsbrook/Short Pump, vicino a ristoranti, negozi e autostrade, e diversi ospiti si sono sentiti al sicuro nella zona.
Recensioni degli ospiti correlate
8
Stephanie
22 giu 2025
·
Soggiorno di 2 notti
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
10
Antonia
1 ago 2024
·
Soggiorno di 1 notte
Good location
Good location
10
Scott
13 giu 2025
·
Soggiorno di 2 notti
Great place to stay the night in a good location.
Great place to stay the night in a good location.
6
Joseph
19 giu 2023
·
Soggiorno di 3 notti
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
10
Debra
25 gen 2024
·
Soggiorno di 1 notte
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
8
Chengyun
24 mar 2025
·
Soggiorno di 1 notte
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Brenda
9 dic 2024
·
Soggiorno di 2 notti
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
8
Katherine
27 nov 2023
·
Soggiorno di 3 notti
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
6
Kathy
22 giu 2025
·
Soggiorno di 2 notti
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
6
Mireille
22 ago 2024
·
Soggiorno di 3 notti
Location was convenient close to shopping center and highway
Location was convenient close to shopping center and highway
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Ristorazione
Il feedback sulla colazione è incoerente, passando da un'ampia scelta e personale disponibile a frequenti carenze, distributori di succo o macchine per waffle fuori servizio e qualità mediocre.
Recensioni degli ospiti correlate
6
Tina
20 giu 2025
·
Soggiorno di 1 notte
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
4
Jessica
18 mag 2025
·
Soggiorno di 2 notti
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
10
Kenneth
29 mag 2025
·
Soggiorno di 1 notte
The breakfast was simple, good quality and the staff service was great!
The breakfast was simple, good quality and the staff service was great!
6
Jennifer
21 lug 2024
·
Soggiorno di 1 notte
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
10
Elizabeth
14 lug 2025
·
Soggiorno di 1 notte
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
6
Michael
20 lug 2025
·
Soggiorno di 1 notte
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
6
Anna
9 lug 2025
·
Soggiorno di 2 notti
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
4
Danielle
4 feb 2024
·
Soggiorno di 1 notte
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
6
Harry
7 mag 2025
·
Soggiorno di 3 notti
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
8
Jan
2 dic 2023
·
Soggiorno di 1 notte
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
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4
David
3 settimane fa
·
Soggiorno di 1 notte
The worst stay I have had in a long time.
The worst stay I have had in a long time.
6
Josee
3 settimane fa
·
Soggiorno di 1 notte
Piscine pas accessible actuellement
Piscine pas accessible actuellement
6
Vaughn
3 settimane fa
·
Soggiorno di 1 notte
Terrible tv channels. Desk person had to show me how to watch the TV. Tub in my unit has seen better days.
Terrible tv channels. Desk person had to show me how to watch the TV. Tub in my unit has seen better days.
2
Marquita
4 settimane fa
·
Soggiorno di 7 notti
When I first got there the first room had dirty blankets and I pulled back all sheets to discover dried blood stains on mattress cover. Second room given hadn’t been cleaned at all, occupants trash was still there, and used linen was near the door didn’t fully enter room. Third room ceiling was cracked and starting to fall. The air was not working, it was all heat coming out slowly cooking us. Was starting to feel like outside. Went to report room and was given a fourth room and offered the room again which had not been cleaned. And then he tried to give us another which looked like something dragged the their behind across the sheets, skid marks. The attendant said since you are so unsatisfied we can cancel the reservation and give you a full refund. I was like no, can you down grade my room for the night and tomorrow when housekeeping and others get here we can resolve. He was like no there are no more rooms and suggested again to cancel my reservation and give full refund. I was tired of going back and forth at this point. It was 12:45am and myself and my five children were politely asked to leave. There was no resolve in the room so I allowed the cancellation and left. Along with a tapped ceiling in the lobby and a pool that cannot be used which their site doesn’t not mention it is under maintenance. And another resident complained that it had been under maintenance for the last few months because he had been trying to take his daughters.
When I first got there the first room had dirty blankets and I pulled back all sheets to discover dried blood stains on mattress cover. Second room given hadn’t been cleaned at all, occupants trash was still there, and used linen was near the door didn’t fully enter room. Third room ceiling was cracked and starting to fall. The air was not working, it was all heat coming out slowly cooking us. Was starting to feel like outside. Went to report room and was given a fourth room and offered the room again which had not been cleaned. And then he tried to give us another which looked like something dragged the their behind across the sheets, skid marks. The attendant said since you are so unsatisfied we can cancel the reservation and give you a full refund. I was like no, can you down grade my room for the night and tomorrow when housekeeping and others get here we can resolve. He was like no there are no more rooms and suggested again to cancel my reservation and give full refund. I was tired of going back and forth at this point. It was 12:45am and myself and my five children were politely asked to leave. There was no resolve in the room so I allowed the cancellation and left. Along with a tapped ceiling in the lobby and a pool that cannot be used which their site doesn’t not mention it is under maintenance. And another resident complained that it had been under maintenance for the last few months because he had been trying to take his daughters.
2
Crystal
4 settimane fa
·
Soggiorno di 2 notti
I would not recommend staying here. The rooms are in desperate need of maintenance.
I would not recommend staying here. The rooms are in desperate need of maintenance.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 07:00
Prima delle 11:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Considering this hotel for your Richmond (e dintorni) trip?
Qual è il costo medio delle camere al Comfort Suites Innsbrook - Short Pump?
Nei prossimi 60-90 giorni, le tariffe delle camere al Comfort Suites Innsbrook - Short Pump a Richmond si aggirano solitamente intorno a 80 USD a notte per due ospiti, con prezzi che variano da 73 USD a 100 USD nelle date di alta stagione.
Perché il Comfort Suites Innsbrook - Short Pump è così conveniente?
Il Comfort Suites Innsbrook - Short Pump a Richmond offre prezzi inferiori rispetto a tutti i 19 hotel comparabili nelle vicinanze ed è più economico di qualsiasi altro hotel simile, mentre gli hotel comparabili costano in genere circa 133 USD a notte. La posizione dell'hotel nella contea di Henrico e il suo appeal per famiglie e coppie lo rendono una scelta conveniente piuttosto che un'opzione di nicchia.
Qual è il periodo migliore per visitare il Comfort Suites Innsbrook - Short Pump per evitare la folla?
Agosto è il mese più affollato al Comfort Suites Innsbrook - Short Pump a Richmond, con la domanda più alta, mentre febbraio è il mese più tranquillo per i visitatori. Se preferisci meno folla e una maggiore disponibilità, pianifica la tua visita per la fine dell'inverno piuttosto che la fine dell'estate.
Cosa c'è vicino al Comfort Suites Innsbrook - Short Pump per famiglie e coppie?
Il Comfort Suites Innsbrook - Short Pump a Richmond si trova nella contea di Henrico, vicino a Short Pump Town Center, al giardino botanico Lewis Ginter e al centro per le arti e la cultura Glen Allen, offrendo la possibilità di combinare shopping, giardini e arte locale. Il quartiere dell'hotel è adatto a famiglie e coppie in cerca dei comfort della città con opzioni all'aperto nelle vicinanze.
Come si confronta il prezzo per notte di Comfort Suites Innsbrook - Short Pump, Richmond (e dintorni) con quello delle ultime settimane?
Il prezzo attuale di Comfort Suites Innsbrook - Short Pump, Richmond (e dintorni) è di 62 USD a notte per 2 ospiti, un prezzo basso per questo hotel: circa 25% in meno rispetto alla media di 83 USD degli ultimi sessanta giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 66 USD e 107 USD.
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-09: 60.90329144760132USD
- 2026-09-10: 60.63312885246277USD
- 2026-09-11: 60.90329144760132USD
- 2026-09-12: 60.90329144760132USD
- 2026-09-13: 60.842104797134404USD
- 2026-09-14: 63.89699262983322USD
- 2026-09-15: 65.03363012763977USD
- 2026-09-16: 63.88249521228791USD
- 2026-09-17: 62.9039261883545USD
- 2026-09-18: 67.90550415973664USD
- 2026-09-19: 64.89731000020981USD
- 2026-09-20: 60.76139880592346USD
- 2026-09-21: 60.90329144760132USD
- 2026-09-22: 60.90329144760132USD
- 2026-09-23: 60.90329144760132USD
- 2026-09-24: 69.8916370426941USD
- 2026-09-25: 78.87273614913941USD
- 2026-09-26: 81.88093474891663USD
- 2026-09-27: 66.89068937181473USD
- 2026-09-28: 66.89068937181473USD
- 2026-09-29: 67.876509324646USD
- 2026-09-30: 66.89068937181473USD
- 2026-10-01: 69.8916370426941USD
- 2026-10-02: 66.89068937181473USD
- 2026-10-03: 66.89068937181473USD
- 2026-10-04: 68.88407318367004USD
- 2026-10-05: 73.88565559530258USD
- 2026-10-06: 72.89983564247132USD
- 2026-10-07: 76.87935677753448USD
- 2026-10-08: 86.79014663154602USD
- 2026-10-09: 80.87337088989258USD
- 2026-10-10: 77.86517229011535USD
- 2026-10-11: 74.0493099041748USD
- 2026-10-12: 69.03595194849015USD
- 2026-10-13: 74.05931822856904USD
- 2026-10-14: 72.87084080738067USD
- 2026-10-15: 73.88565559530258USD
- 2026-10-16: 75.06052364902497USD
- 2026-10-17: 72.87084080738067USD
- 2026-10-18: 69.8916370426941USD
- 2026-10-19: 71.89227178344727USD
- 2026-10-20: 73.88565559530258USD
- 2026-10-21: 73.88565559530258USD
- 2026-10-22: 74.87872203678131USD
- 2026-10-23: 71.88502085454941USD
- 2026-10-24: 80.87337088989258USD
- 2026-10-25: 70.88470792442322USD
- 2026-10-26: 71.88502085454941USD
- 2026-10-27: 73.88565559530258USD
- 2026-10-28: 72.89983564247132USD
- 2026-10-29: 74.05931822856904USD
- 2026-10-30: 80.87337088989258USD
- 2026-10-31: 81.87368826026916USD
- 2026-11-01: 78.87998263778687USD
- 2026-11-02: 75.8790394071579USD
- 2026-11-03: 76.87210140838623USD
- 2026-11-04: 76.87210140838623USD
- 2026-11-05: 79.88030000816346USD
- 2026-11-06: 76.87935677753448USD
- 2026-11-07: 76.87935677753448USD
- 2026-11-08: 73.88565559530258USD
- 2026-11-09: 75.8790394071579USD
Se prevedi di arrivare dopo le ore 23:30 contatta la struttura in anticipo, utilizzando i recapiti indicati sulla conferma della prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 21 anni.
Ti verrà richiesto di pagare la seguente cauzione completamente rimborsabile.
Breakage deposit: USD 150 per stay
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura si riserva il diritto di richiedere la pre-autorizzazione della carta di credito dell'ospite prima dell'arrivo.
- La struttura è dotata di un rilevatore di fumo
- La struttura afferma di seguire le procedure di pulizia e disinfezione del seguente documento o ente: Commitment to Clean (Choice).
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Piscina accessibile dalle 10:00 alle 22:00.
- Fino a 5 bambini o ragazzi di età pari o inferiore a 21 anni soggiornano gratuitamente nella camera dei genitori o dei tutori, utilizzando i letti presenti.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- La struttura accetta animali domestici solo in camere specifiche. Il servizio è a pagamento (le tariffe sono indicate nella sezione apposita). Per richiedere una di queste camere, gli ospiti devono mettersi in contatto direttamente con la struttura utilizzando i recapiti presenti nella conferma della prenotazione.
- Supplemento per animali domestici: 20.00 USD ad animale, al giorno
- Non vengono richiesti supplementi per gli animali di servizio
- Il check-in anticipato è a pagamento e soggetto a disponibilità
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Piscina
Ascensore
Personale multilingue
Sale riunioni
Campo da golf (nelle vicinanze)
Servizi fitness
Informazioni generali
Distributori automatici
Colazione gratuita
Assistive Listening Devices Available
Braille or Raised Signage
Coffee/Tea in Common Areas
Handrails in Stairways
Pool Hoist (on site)
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Wheelchairs Available (on site)
Parcheggio
Parking (Self) (free)
Parking (RV/Bus/Truck)
Servizi
Ascensore
Personale multilingue
Sale riunioni
Check-in/check-out veloce
Business Center (24-hour)
24-Hour Front Desk
Computer Station
Conference Space
Fireplace in Lobby
Laundry Facilities
Well-Lit Path to Entrance
Attività
Piscina
Campo da golf (nelle vicinanze)
Servizi fitness
Newspapers in Lobby (free)
Fitness Center (nearby) (free)
Hiking/Biking (nearby)
Mobili da esterno
Pool Sun Loungers
Television in Common Areas
Internet
Wi-fi gratuito