Hilton Garden Inn Seattle/Renton

The hotel halls smelled of musty, stale cigarette smoke and the carpet in my room, there was a chunk out. In another room, an ADA room, the bathtub did not drain and water was up to my friend's ankles. Also, her room had a large chunk of carpet out.

I only had 3 hours to sleep between flights but it was the best sleep of my life.

If you want to be appreciated as a customer or a person, don't stay here. First words out of the check-in staff, ID. Not hello, not welcome. No mention about wifi or breakfast options. Didn't even know if I had to register my vehicle, until I overheard another traveler mention they didn't need one, while they walked by. I guess they trained their staff to be "efficient". Checked in promptly though, got my room keys and was sent off, no good night, have a nice stay... lol. Maybe he was having a rough day, or maybe he wasn't the clientele he likes staying here. Regardless, when you're paying to stay at a Hilton, I expect to be treated better than some roadside motel. And I guess, the friendly check-in agent really wanted to show us his hospitality, got the ground level room facing the road. And it's obvious this was one of their "emergency," rooms, based on the condition it was in. So in short, if you can care less about how you're treated as a paying customer, welcome to stay here, just ask for a room not facing the road.

Parking was good, room was clean, staff were nice. The street traffic was loud, kept us up late no fan in the bathroom (we were told it turned on automatically but it never turned on) there was mold on the ice bucket. The beds were comfortable.

The room was just ok, needs updating. The hallways were very dark and unappealing. The staff was ok but would I stay again, probably not.