Centennial Hotel Spokane

They did not refund my “incidental” charges. I got the runaround everybody says they can’t fix it.

We had to call 3 times to get our room cleaned, when we complained they said they only clean every 3rd day. They should have told us that at check in. We even spoke with the manager. I had to call again for clean towels and coffee. NOT once did they vacuum our room and our trash was over flowing and they finally emptied it the day before we left . We spent 5 nights there and it was the worst experience ever. We talked with the hotel manager and housekeeper manager and your staff is only as good as they are. They don’t care and it shows in the staff

After a disaster of a check in. 2 1/2hrs late and they were super short staffed. Otherwise it was ok.

Wonderful room. Didn’t like I couldn’t find an ice maker, but I got over it.

The facilities at the hotel were great, especially in the common areas. Our room was not cleaned each day and the air conditioning unit was extremely noisy, to the poijt of it being hard to sleep; needs to be serviced.