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Polana Serena Hotel

Amenities

  • Parking

  • Airport shuttle

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

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Property description

Luxury hotel with outdoor and indoor pools, spa services, and three restaurants in Maputo.
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From

$173
/ night

Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Polana Serena Hotel blends classic, historic charm and ocean views with friendly, professional staff and a well liked pool, gym and spa, though several reviews note dated areas, some maintenance issues, and slow, inconsistent restaurant service.

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Facilities

Mixed

Cleanliness

Unknown

Rooms

Mixed

Service

Friendly

Location

Safe

Dining

Inconsistent

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10

Ali

IAN-logo

Jun 8, 2026

·

Stayed 2 nights

Very good.
Very good.
6

Donna

IAN-logo

May 23, 2026

·

Stayed 2 nights

Expected more from this high rated hotel. As a female solo traveller, I requested airport pick up and confirmed it twice. The communication to do that took several days each time. Upon my arrival, the driver was holding the hotel name sign but he did not have my name on his list. Luckily he was still able to take me. Room was clean and comfortable. Wifi was excellent. Pool was great. There were many conferences/events going on in the hotel. When I went in for lunch, it was empty. I looked at all the hot dishes and started with a salad. All the attendees came in and the line for the hot food was so long, I left. While in line, the attendees also took almost all of the desserts as they waited. For cold salads, buns and a couple desserts it was 55CAD. I thought that was outrageous for what I ate. I requested at minimum a partial refund at the front desk. She had to call the restaurant. Rep came and he had to call his superior. This superior had to call his superior. I left the hotel before this issue was resolved. The last employee/manager did waive my dinner on my last night. I would not return to this hotel.
Expected more from this high rated hotel. As a female solo traveller, I requested airport pick up and confirmed it twice. The communication to do that took several days each time. Upon my arrival, the driver was holding the hotel name sign but he did not have my name on his list. Luckily he was still able to take me. Room was clean and comfortable. Wifi was excellent. Pool was great. There were many conferences/events going on in the hotel. When I went in for lunch, it was empty. I looked at all the hot dishes and started with a salad. All the attendees came in and the line for the hot food was so long, I left. While in line, the attendees also took almost all of the desserts as they waited. For cold salads, buns and a couple desserts it was 55CAD. I thought that was outrageous for what I ate. I requested at minimum a partial refund at the front desk. She had to call the restaurant. Rep came and he had to call his superior. This superior had to call his superior. I left the hotel before this issue was resolved. The last employee/manager did waive my dinner on my last night. I would not return to this hotel.
10

Luis

IAN-logo

Apr 6, 2026

·

Stayed 1 night

Very nice hotel, excellent rooms, great pool
Very nice hotel, excellent rooms, great pool
10

Robert

EXP-logo

Mar 29, 2026

·

Stayed 2 nights

Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
10

Gina

IAN-logo

Mar 11, 2026

·

Stayed 1 night

Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
1380 Avenida Julius Nyerere, Maputo, Mozambique

Location

Maputo is home to Polana Serena Hotel. Museum of Natural History and National Art Museum are cultural highlights, and travelers looking to shop may want to visit FEIMA Craft Market and Shopping 24. Instituto Camões Centro Cultural Português and Centro Cultural Americano Martin Luther King Jr. are also worth visiting.

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 14:00 to 20:30

Before 11:00

FAQs about Polana Serena Hotel

Yes, free parking is available on-site.

Yes, breakfast is offered in a buffet style. The serving hours may vary, and there may be associated costs.

Check-in is from 14:00, and check-out is until 11:00. Early check-in and late check-out may be available upon request, potentially incurring additional charges.

The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms.

The hotel is conveniently situated on Avenida Julius Nyerere in Maputo, approximately 1.2 miles from the Municipal Market and 3.1 miles from the Central Railway Station.

Yes, the hotel features both indoor and outdoor swimming pools, which are available for guests to enjoy.

Yes, airport shuttle services are available at a fee of MZN 200 per person for a one-way trip. Guests can arrange the transfer in advance.

Pets are not allowed at the property, but service animals are exempt from this policy.

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