Is parking available at the hotel?

Yes, the hotel offers free self-parking on-site. Valet parking is also available.

What type of breakfast is offered and what are the serving hours?

A free buffet breakfast is provided for guests. The specific serving hours are not mentioned.

What are the check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 11:30. Early check-in and late check-out options may be available upon request.

Are airport shuttle services available?

Yes, the hotel provides a free airport shuttle service. Guests can arrange the transfer by contacting the hotel directly.

What accessibility features are available for guests with disabilities?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible public areas. Additional details on specific facilities are not provided.

Where is the hotel located in relation to local landmarks?

The hotel is situated in Islamabad, near local landmarks such as Aiwan-e-Sadr and the National Monument. It is also close to Margalla Hills National Park and Rawal Lake, providing opportunities for outdoor activities.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool. Specific operational hours are not mentioned, and it is available seasonally.

What are the policies for guests staying with children?

Children are allowed at the hotel, and kids can stay for free if they meet the minimum age requirement of 15 years.

Islamabad Serena Hotel - Luxury Stays

Average nightly price at Islamabad Serena Hotel by month, last 12 months (USD)
Month	Average price
January	$149
February	$208
March	$154
April	$152
May	$157
June	$157
July	$156
August	$155
September	$145
October	$151
November	$191
December	$194

What guests think

At Islamabad Serena Hotel, travellers highlight a beautiful property with Pakistani character, strong security, clean rooms, and well-regarded restaurants and spa, while also noting occasional maintenance issues and periods of crowding in public areas.

Service is widely praised for warmth and professionalism, but recurring complaints mention slow or unresponsive support, unfulfilled requests, and inconsistent treatment. Rooms are comfortable yet often described as dated, with some guests finding mattresses hard and reporting climate control problems or construction disturbance. The location is central for sightseeing, though some guests say a car is needed and on-site transport can feel pricey or inflexible. Expect a polished stay with occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-liked facilities include attractive grounds, popular restaurants and a spa, and strong security. Some reviews praise complimentary airport transfers, while others report pricey or inflexible car services.

Related guest reviews

10

Rehan

Sep 5, 2025

·

Stayed 1 night

Staying at Serena for the 2nd time - Pakistani hospitality at its finest! They go above and beyond with everything they do, from the complimentary airport/bus terminal pickup to the warm reception (greetings & welcome drinks), to the ambiance /architecture (simple yet classy), the food and the facilities - everything is top notch. Lastly, icing on the cake is that they gladly extended my stay for a couple of hours! Will definitely stay here again another time.

10

Farrah

Dec 31, 2023

·

Stayed 1 night

Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.

8

Muhammad

Jan 14, 2025

·

Stayed 3 nights

Excellent property. Only thing is gym should be 24/7 as oppose to 11:00 pm at night.

10

Muhammad

Dec 22, 2022

·

Stayed 19,347 nights

Very comfortable stay.I was upgraded for club access lounge with beautiful views/serenity and good food choices available from 6:30 a.m. till 9:30 p.m.; also has in doom dining available for 24 hours. In all, highly recommend without any reservations

10

Martina

Mar 16, 2024

·

Stayed 1 night

Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.

10

Adam

Oct 27, 2025

·

Stayed 1 night

First rate hotel, with great restaurants and spa. The rooms are ready for a refresh but are very clean. Best hotel in Islamabad.

10

Richard

Oct 29, 2024

·

Stayed 8 nights

Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad.

4

Uzma

Oct 8, 2025

·

Stayed 6 nights

At first glance, the hotel looks grand and impressive. Many guests are amazed to find a place like this in Pakistan, and the property does stand out locally. However, for anyone who has travelled internationally, it’s simply on par with average high-end hotels abroad — elegant, yes, but not exceptional. It’s nice for Pakistan, not globally prestigious. What truly lets the hotel down is the staff and service. They are often standoffish, unhelpful, and occasionally rude. On the rare occasions they greet you warmly, it feels forced and insincere. There’s also clear bias — Western-looking guests receive noticeably better treatment, while others are largely ignored. The limousine service is a complete scam, with fares doubling for the same route under excuses like “different direction.” Tipping is also expected constantly — even basic courtesy feels tied to how much you pay. Even the “complimentary airport drop-off” policy is absurd. My mother didn’t need the 40-minute airport ride and asked to be dropped just six minutes away instead, planning to continue to the airport herself. They refused and made her pay, meaning she lost her complimentary transfer entirely. Food is average, lacking authentic Pakistani flavour, and even the tea is plain kettle tea. Overall, the hotel looks luxurious but lacks genuine hospitality. Beneath the polished image lies poor service, inflexibility, and favouritism — not worth the price.

8

Gabrielle

Oct 7, 2025

·

Stayed 1 night

The grounds are lovely. The room is nice. The provided cell did not work. The food was only ok - fairly salty on all meats. There is a dress code for breakfast inside so be aware. The provided “fruit basket” with the club room was two apples on a plate ;-). Overall a decent place with lovely surroundings.

10

Zafar

Nov 10, 2025

·

Stayed 2 nights

Every thing from check in to check out was top of the line. Facility was in excellent shape. Service was impeccable. Staff was professional to international standards. Felt very safe and welcomed . Highly recommend to stay at Serena Islamabad.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently describe the hotel and rooms as clean. Occasional issues include stained carpets, dirty fixtures, or slow-draining showers.

Related guest reviews

10

Mohammad

Apr 24, 2025

·

Stayed 3 nights

MashAllah everything was great at this property very nice and clean ambiance staff was very nice and cooperative.

10

Humaira

Dec 23, 2022

·

Stayed 19,349 nights

Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .

10

Rozina

Jan 15, 2025

·

Stayed 3 nights

Our stay at Islamabad Serena Hotel was truly delightful! The staff was exceptionally friendly, responsive, and helpful, making us feel warmly welcomed. The check-in and check-out were effortless and smooth.The rooms were immaculate and offered exceptional comfort. Wide selection of breakfast items offered,egg and paratha station as well.We enjoyed the delicious breakfast.

4

Farah

Sep 12, 2023

·

Stayed 1 night

The staff wasn’t friendly and the room wasn’t clean

10

tamim

Jun 21, 2025

·

Stayed 4 nights

So neat and excellent place

6

Khurram

Jan 2, 2023

·

Stayed 19,355 nights

The lobby and other common areas were good. Room was old and dated and not clean

10

young

Dec 17, 2025

·

Stayed 1 night

Clean room, courteous staff

10

SUNG CHANG

Jan 16, 2026

·

Stayed 1 night

Clean, Kind, and comfortable

10

muhammad

Aug 27, 2023

·

Stayed 20 nights

floors should be cleaned better carpet was beautiful but not well kept with stains

10

francisco

Oct 26, 2025

·

Stayed 2 nights

Me gusta la Limpieza y la Tranquilidad

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable but often described as dated; some guests found mattresses hard, and a few reported climate-control problems or noise from construction or events.

Related guest reviews

8

Haris

May 14, 2025

·

Stayed 1 night

Property is great and clean. Great staff as well. Bed is below par for the standard of Serena. Spring mattress which is in need for changing.

6

Sanat

Dec 27, 2024

·

Stayed 2 nights

Its very average hotel and old. Need to upgrade

10

Farrah

Dec 31, 2023

·

Stayed 1 night

Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.

6

Habib

Dec 25, 2025

·

Stayed 1 night

Extremely uncomfortable as the air con heating wasn’t working in cold weather. Nobody answered the phone.

6

Khurram

Jan 2, 2023

·

Stayed 19,355 nights

The lobby and other common areas were good. Room was old and dated and not clean

8

Sajjad

Nov 19, 2024

·

Stayed 3 nights

Great service, impressive lobby and restaurants, rooms are dated and need renovation, felt like I was back in the 90s.

10

Pervez

Sep 24, 2025

·

Stayed 5 nights

excellent service 5star, breath taking views, i would recommend this place

10

Tim

Feb 4, 2025

·

Stayed 6 nights

It's an amazing hotel but the construction made it difficult to rest properly.

10

Adam

Oct 27, 2025

·

Stayed 1 night

First rate hotel, with great restaurants and spa. The rooms are ready for a refresh but are very clean. Best hotel in Islamabad.

8

Gabrielle

Oct 7, 2025

·

Stayed 1 night

The grounds are lovely. The room is nice. The provided cell did not work. The food was only ok - fairly salty on all meats. There is a dress code for breakfast inside so be aware. The provided “fruit basket” with the club room was two apples on a plate ;-). Overall a decent place with lovely surroundings.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised for friendliness and professionalism, with smooth check-in and helpful gestures like late checkout. However, several guests reported slow responses, unreturned calls, missed special requests, or uneven treatment.

Related guest reviews

10

Humaira

Dec 23, 2022

·

Stayed 19,349 nights

Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .

10

Rehan

Sep 5, 2025

·

Stayed 1 night

Staying at Serena for the 2nd time - Pakistani hospitality at its finest! They go above and beyond with everything they do, from the complimentary airport/bus terminal pickup to the warm reception (greetings & welcome drinks), to the ambiance /architecture (simple yet classy), the food and the facilities - everything is top notch. Lastly, icing on the cake is that they gladly extended my stay for a couple of hours! Will definitely stay here again another time.

10

Rozina

Jan 15, 2025

·

Stayed 3 nights

Our stay at Islamabad Serena Hotel was truly delightful! The staff was exceptionally friendly, responsive, and helpful, making us feel warmly welcomed. The check-in and check-out were effortless and smooth.The rooms were immaculate and offered exceptional comfort. Wide selection of breakfast items offered,egg and paratha station as well.We enjoyed the delicious breakfast.

4

Wajih Ul

Jul 5, 2024

·

Stayed 3 nights

Terrible staff

10

Martina

Mar 13, 2024

·

Stayed 3 nights

The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.

10

Joseph

Feb 8, 2026

·

Stayed 5 nights

Excellent amenities, great food, attentive staff.

10

Martina

Mar 16, 2024

·

Stayed 1 night

Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.

4

Uzma

Oct 8, 2025

·

Stayed 6 nights

At first glance, the hotel looks grand and impressive. Many guests are amazed to find a place like this in Pakistan, and the property does stand out locally. However, for anyone who has travelled internationally, it’s simply on par with average high-end hotels abroad — elegant, yes, but not exceptional. It’s nice for Pakistan, not globally prestigious. What truly lets the hotel down is the staff and service. They are often standoffish, unhelpful, and occasionally rude. On the rare occasions they greet you warmly, it feels forced and insincere. There’s also clear bias — Western-looking guests receive noticeably better treatment, while others are largely ignored. The limousine service is a complete scam, with fares doubling for the same route under excuses like “different direction.” Tipping is also expected constantly — even basic courtesy feels tied to how much you pay. Even the “complimentary airport drop-off” policy is absurd. My mother didn’t need the 40-minute airport ride and asked to be dropped just six minutes away instead, planning to continue to the airport herself. They refused and made her pay, meaning she lost her complimentary transfer entirely. Food is average, lacking authentic Pakistani flavour, and even the tea is plain kettle tea. Overall, the hotel looks luxurious but lacks genuine hospitality. Beneath the polished image lies poor service, inflexibility, and favouritism — not worth the price.

6

Adil

Dec 24, 2025

·

Stayed 2 nights

I asked the room staffs before the stay to add something special as I was going there right after my wedding and they agreed to send a flower and a cake for my wife. Though on my arrival there was nothing and no one knew anything about it.

10

Zafar

Nov 10, 2025

·

Stayed 2 nights

Every thing from check in to check out was top of the line. Facility was in excellent shape. Service was impeccable. Staff was professional to international standards. Felt very safe and welcomed . Highly recommend to stay at Serena Islamabad.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Commonly viewed as central and convenient. Some guests say you will need a car to get around.

Related guest reviews

10

Zahid

Jun 12, 2024

·

Stayed 2 nights

Excellent facility, very courteous staff, excellent value for the money in prime location

8

Hasan

Sep 8, 2025

·

Stayed 1 night

Excellent place for break between journeys.

8

Moiz

Sep 13, 2025

·

Stayed 1 night

When I arrived at the reception, I was greeted warmly, which felt very welcoming. On my request, they kindly extended the checkout time to 2 pm. The food quality was average; we had Lebanese cuisine. Unfortunately, we missed the breakfast and instead went to Rakaposhi Café, but based on the experience, I would rate the breakfast 3 stars. Overall, the property appears a bit old and could benefit from some upgrades. However, the location is fantastic, very central, and ideal for tourists.

10

Aisha

Nov 23, 2025

·

Stayed 2 nights

Good hotel. Need a car for going out. Too much security. Better to book near shopping area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Guests generally enjoy the breakfast and on-site restaurants. A recurring minority found the food average or too salty.

Related guest reviews

10

umar

Mar 30, 2023

·

Stayed 6 nights

Its a beautiful property and very 'Serene' Food lagged a little from its beauty.

10

Rozina

Jan 15, 2025

·

Stayed 3 nights

Our stay at Islamabad Serena Hotel was truly delightful! The staff was exceptionally friendly, responsive, and helpful, making us feel warmly welcomed. The check-in and check-out were effortless and smooth.The rooms were immaculate and offered exceptional comfort. Wide selection of breakfast items offered,egg and paratha station as well.We enjoyed the delicious breakfast.

10

Farrah

Dec 31, 2023

·

Stayed 1 night

Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.

8

Moiz

Sep 13, 2025

·

Stayed 1 night

When I arrived at the reception, I was greeted warmly, which felt very welcoming. On my request, they kindly extended the checkout time to 2 pm. The food quality was average; we had Lebanese cuisine. Unfortunately, we missed the breakfast and instead went to Rakaposhi Café, but based on the experience, I would rate the breakfast 3 stars. Overall, the property appears a bit old and could benefit from some upgrades. However, the location is fantastic, very central, and ideal for tourists.

10

Martina

Mar 13, 2024

·

Stayed 3 nights

The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.

10

Humair

May 27, 2024

·

Stayed 7 nights

Good staff and choice of food

10

Joseph

Feb 8, 2026

·

Stayed 5 nights

Excellent amenities, great food, attentive staff.

10

Adam

Oct 27, 2025

·

Stayed 1 night

First rate hotel, with great restaurants and spa. The rooms are ready for a refresh but are very clean. Best hotel in Islamabad.

10

Richard

Oct 29, 2024

·

Stayed 8 nights

Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad.

8

Gabrielle

Oct 7, 2025

·

Stayed 1 night

The grounds are lovely. The room is nice. The provided cell did not work. The food was only ok - fairly salty on all meats. There is a dress code for breakfast inside so be aware. The provided “fruit basket” with the club room was two apples on a plate ;-). Overall a decent place with lovely surroundings.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $197	7 $217	8 $164	9 $571	10 $310
11 $206	12 $205	13 $205	14 $207	15 $208	16 $2,857	17 $351
18 $203	19 $261	20 $248	21 $216	22 $228	23 $204	24 $204
25 $206	26 $205	27 $209	28 $230	29 $209	30 $206	31 $206

Su	Mo	Tu	We	Th	Fr	Sa
1 $217	2 $211	3 $215	4 $211	5 $209	6 $208	7 $209
8 $206	9 $243	10 $243	11 $211	12 $207	13 $209	14 $210
15 $209	16 $209	17 $209	18 $240	19 $244	20 $350	21 $350
22 $209	23 $209	24 $219	25 $209	26 $217	27 $216	28 $210
29 $209	30 $211

Islamabad Serena Hotel

Prices for Islamabad Serena Hotel

Monthly average prices

About this property

Location

Guest reviews of Islamabad Serena Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Islamabad Serena Hotel

Considering this hotel for your Islamabad trip?

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