Holiday Inn - Mutare by IHG

A couple of hiccups at the start but staff and management rallied and made the stay very enjoyable. The service from everyone was first class. I can personally recommend the breakfast! Fantastic buffet, eggs poached to perfection and best cream donuts in Zimbabwe! Convenient location allows walking around cbd and great to park the car off the busy streets.

Functioning the aircon took some time, the extortionate fees for the food service was a put off. Breakfast in the morning was stipulated at $30\person and was quite a shock. Non of their menus have prices, and forces customers to pay that fee. Eating there for a day could result in more than $90/person per day, at the end of your stay, the amount you would pay for food would outweigh the price for the accommodation. There is mention of a swimming pool, adding value to their ranked system as an intercontinental hotel, however this was far from true, with many staff not being transparent about the fact that there is no swimming pool at this hotel, the area used to extend the rearaurant. We were informed that, the pool was out of service for winter, just to be made aware that there was no pool on our last day. The wifi was a problem as it was an unsecured network, and created issues with payment, where we had to get cash externally to pay for meals. The hotel was clean, though noise levels were quite high, with late night revellers akin to bar level as wel as the early mroning kitchen staff, with the banging and clattering waking one up quite early. The smell of the cooking food permeating into the room. Staff were pleasant and friendly, however they equally did not have the knowledge to forward valuable information about food pricing and were participants in accepting that $30\person was a reasonable price to be slapped with, without prior impression of pricing.

Very comfortable and exceptionally clean rooms, food was excellent

Spot on on everything. This is the only Holiday Inn where a manager called to ask if we checked in smoothly and if we need anything etc

Excellent service in a quiet environment.