Sandman Inn Smithers

Front Staff woke me up to tell me the internet wasn’t working. Then left at checkout time to be unavailable for over an hour that I know of. I had an appointment so I checked back twice within the hour before my appointment then left town. Left a note requesting an invoice. Got a call back 6 hours later to tell me it was impossible on their end and to find one online. They gave me a key saying “ we only have one if you lose it I can let you in but you won’t have your own”. It’s electronic keys why can’t they make another one? Very disappointing stay.

Ok. All good Not bad place for quick stay

The customer service has to be better than that

Buyer beware…I would give this zero stars if I could. I booked this while on a thirteen hour road trip. No where did I see that this hotel CLOSED at 11pm. I arrived at midnight after thirteen hours of driving to find the door locked and no one answering the emergency number. Wasted $150. I had to go pay for another hotel. Thankfully there was one.

Staff was great, room was clean. The only issue we had was the mattresses were way too soft.