Retour à la recherche

Nairobi Serena Hotel

212 $US

/nuit

Moyenne pour septembre

Nairobi Serena Hotel - Image 1

Nairobi Serena Hotel - Image 2

Nairobi Serena Hotel - Image 3

Nairobi Serena Hotel - Image 4

Nairobi Serena Hotel - Image 5

Prix pour Nairobi Serena Hotel

Sélectionnez les dates pour voir les prix et les disponibilités

212 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Nairobi Serena Hotel, les prix par nuit s'élèvent en moyenne à 157 $US pendant le mois le moins cher (décembre) et à 228 $US pendant le mois le plus cher (juin), sur la base des 12 derniers mois.

Prix moyen par nuit à Nairobi Serena Hotel selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	170 $US
février	201 $US
mars	220 $US
avril	206 $US
mai	203 $US
juin	228 $US
juillet	220 $US
août	204 $US
septembre	212 $US
octobre	206 $US
novembre	193 $US
décembre	157 $US

Le plus cher : juin (env. 228 $US)

Le moins cher : décembre (env. 157 $US)

À propos de cet établissement

Hôtel de luxe à Nairobi avec piscine extérieure, spa et options de restauration gastronomique, parfait pour les voyageurs d'affaires et les familles.

Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre

Emplacement

Kenyatta Avenue, Kilimani, Nairobi, Kenya

Plus d'informations sur l'emplacement

Options de chambre

5

Chambre Lits Jumeaux De Luxe

Détails de la chambre

2 Lits Simples

Couchages 2

280 ft²

Vue sur la ville

Vue sur le jardin

Climatisation

Coffre-fort

Salle de bain privée

15

Chambre Premium

Détails de la chambre

1 Grand Lit Double

Couchages 2

280 ft²

Vue sur la ville

Vue sur le jardin

Climatisation

Coffre-fort

Salle de bain privée

14

Suite Exécutive

Détails de la chambre

1 Grand Lit Double

1 Canapé-Lit

Couchages 2

549 ft²

Vue sur la ville

Vue sur le jardin

Climatisation

Coffre-fort

Salle de bain privée

11

Chambre Exécutif

Détails de la chambre

1 Grand Lit Double

ou

2 Lits Simples

Couchages 2

280 ft²

Vue sur la ville

Vue sur le jardin

Climatisation

Coffre-fort

Salle de bain privée

9

Chambre Supérieure

Détails de la chambre

1 Grand Lit Double

Couchages 2

474 ft²

Vue sur la ville

Vue sur le jardin

Climatisation

Coffre-fort

Salle de bain privée

8

Chambre Deluxe

Détails de la chambre

1 Lit Double

Couchages 2

280 ft²

Vue sur la ville

Vue sur le jardin

Climatisation

Coffre-fort

Salle de bain privée

Room #38548219

Room #38548218

Room #38548220

Room #38548217

Avis des voyageurs sur Nairobi Serena Hotel

8.8

Fabuleux

Basé sur 275 avis vérifiés

Qui séjourne ici ?

Affaires

48%

Couples

25%

Familles

11%

Groupes

9%

Solo

4%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

À l'hôtel Nairobi Serena, les clients louent systématiquement le service amical et attentionné, les installations propres et bien entretenues, ainsi qu'une piscine et un spa relaxants, décrivant un établissement classique, idéalement situé au centre, qui rappelle une oasis à proximité de l'agitation du centre-ville de Nairobi.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

À l'hôtel Nairobi Serena, les clients louent systématiquement le service amical et attentionné, les installations propres et bien entretenues, ainsi qu'une piscine et un spa relaxants, décrivant un établissement classique, idéalement situé au centre, qui rappelle une oasis à proximité de l'agitation du centre-ville de Nairobi.

Les chambres sont confortables et bien entretenues, bien que certains soulignent leur taille réduite et le bruit occasionnel causé par des rénovations ou des événements à proximité. Le petit-déjeuner et les autres repas sont fréquemment salués, mais certains clients évoquent un service lent, des boissons chères, une offre limitée en soirée ou des plats incohérents, dont un cas de maladie après avoir consommé des fruits de mer. Dans l'ensemble, cet hôtel conviendra aux voyageurs à la recherche d'un confort fiable, d'un service de qualité et d'installations complètes sur place.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients soulignent la piscine et le spa relaxants, le terrain clos, les jardins et un bar animé avec de la musique, les restaurants sur place ajoutant à l'atmosphère de type station balnéaire.

Avis de voyageur à ce sujet

10

Jayne

11 oct. 2023

·

A séjourné 1 nuit

Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.

Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.

10

Larry

9 août 2025

·

A séjourné 1 nuit

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.

10

Vincent

27 avr. 2024

·

A séjourné 1 nuit

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Prasad

5 janv. 2024

·

A séjourné 2 nuits

Great location. Good staff. Nice pool.

Great location. Good staff. Nice pool.

10

Anush

31 mars 2024

·

A séjourné 3 nuits

It was a very good hotel with excellent pool and restaurant

It was a very good hotel with excellent pool and restaurant

10

Alireza

10 juil. 2025

·

A séjourné 1 nuit

Excellent customer service, prime location and fantastic amenities.

Excellent customer service, prime location and fantastic amenities.

10

Christian

31 janv. 2026

·

A séjourné 1 nuit

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

10

Adam

18 avr. 2023

·

A séjourné 1 nuit

During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.

During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.

10

Johanna

25 mai 2025

·

A séjourné 1 nuit

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.

10

Marivic Rabe

27 sept. 2025

·

A séjourné 2 nuits

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les espaces communs sont constamment propres et bien entretenus, de nombreux clients faisant l'éloge de l'entretien impeccable.

Avis de voyageur à ce sujet

10

jeffrey

2 févr. 2024

·

A séjourné 2 nuits

Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.

Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.

10

Vincent

27 avr. 2024

·

A séjourné 1 nuit

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Rita

16 juin 2025

·

A séjourné 2 nuits

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

10

Ryan

20 mai 2023

·

A séjourné 3 nuits

Very friendly and supportive staff, clean and comfortable room.

Very friendly and supportive staff, clean and comfortable room.

10

Christoph

30 déc. 2022

·

A séjourné 1 nuit

I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel

I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel

10

Christian

31 janv. 2026

·

A séjourné 1 nuit

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

10

Marivic Rabe

27 sept. 2025

·

A séjourné 2 nuits

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

10

Shukri

31 janv. 2024

·

A séjourné 1 nuit

Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan

Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan

10

Efrain

30 juil. 2023

·

A séjourné 1 nuit

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

10

Richard

20 sept. 2025

·

A séjourné 1 nuit

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont confortables et bien équipées, certains notant leur taille réduite ; quelques clients ont signalé du bruit provenant de rénovations ou d'événements à proximité.

Avis de voyageur à ce sujet

10

Dawn

10 févr. 2024

·

A séjourné 2 nuits

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

10

Vincent

27 avr. 2024

·

A séjourné 1 nuit

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Mario

9 janv. 2026

·

A séjourné 1 nuit

Staff was very friendly. Great location. Great view.

Staff was very friendly. Great location. Great view.

10

Rita

16 juin 2025

·

A séjourné 2 nuits

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

8

Pritha

14 juin 2024

·

A séjourné 2 nuits

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

4

SIMON URBAIN

14 avr. 2025

·

A séjourné 5 nuits

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

10

Ryan

20 mai 2023

·

A séjourné 3 nuits

Very friendly and supportive staff, clean and comfortable room.

Very friendly and supportive staff, clean and comfortable room.

10

Marivic Rabe

27 sept. 2025

·

A séjourné 2 nuits

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

10

Endia

6 juil. 2025

·

A séjourné 1 nuit

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

10

Richard

20 sept. 2025

·

A séjourné 1 nuit

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est constamment décrit comme aimable, attentionné et serviable dans tous les services, et l'enregistrement est efficace. Quelques plaintes isolées mentionnent un service lent au restaurant ou des malentendus.

Avis de voyageur à ce sujet

10

Lynn

25 mai 2024

·

A séjourné 1 nuit

Wonderful staff

Wonderful staff

10

Bryan

27 nov. 2023

·

A séjourné 1 nuit

Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone

Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone

10

Josh

10 nov. 2024

·

A séjourné 1 nuit

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.

10

Vincent

27 avr. 2024

·

A séjourné 1 nuit

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Rita

16 juin 2025

·

A séjourné 2 nuits

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

10

Alan

13 févr. 2024

·

A séjourné 2 nuits

Amazing staff

Amazing staff

10

Mario

10 janv. 2026

·

A séjourné 1 nuit

Friendly staff.

Friendly staff.

10

t.c.

1 août 2025

·

A séjourné 1 nuit

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.

10

Marivic Rabe

27 sept. 2025

·

A séjourné 2 nuits

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

10

Elizabeth

10 juil. 2024

·

A séjourné 4 nuits

The service at this hotel was amazing. Everyone went above & beyond.

The service at this hotel was amazing. Everyone went above & beyond.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement central à proximité du centre-ville et du parc est pratique pour les visites touristiques et l'accès à l'aéroport Wilson. Certains ont trouvé le quartier peu propice aux promenades et ont noté le bruit occasionnel provenant d'événements extérieurs.

Avis de voyageur à ce sujet

10

Levis

13 févr. 2024

·

A séjourné 2 nuits

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.

10

Farah

10 mars 2025

·

A séjourné 2 nuits

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.

10

Dawn

10 févr. 2024

·

A séjourné 2 nuits

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

10

Prasad

5 janv. 2024

·

A séjourné 2 nuits

Great location. Good staff. Nice pool.

Great location. Good staff. Nice pool.

10

Mario

9 janv. 2026

·

A séjourné 1 nuit

Staff was very friendly. Great location. Great view.

Staff was very friendly. Great location. Great view.

10

Alireza

10 juil. 2025

·

A séjourné 1 nuit

Excellent customer service, prime location and fantastic amenities.

Excellent customer service, prime location and fantastic amenities.

10

CARA

14 nov. 2022

·

A séjourné 1 nuit

This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.

This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.

10

Chris

6 déc. 2023

·

A séjourné 7 nuits

Fantastic hotel with amazing friendly staff. Good location.

Fantastic hotel with amazing friendly staff. Good location.

10

Mark

25 déc. 2022

·

A séjourné 19 349 nuits

The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.

The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.

10

Endia

6 juil. 2025

·

A séjourné 1 nuit

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner reçoit régulièrement des éloges pour sa variété et sa qualité, et beaucoup ont apprécié les restaurants sur place et le service en chambre. Certains ont signalé un service lent, des boissons chères, des plats indisponibles en soirée ou des plats incohérents, dont un cas de maladie après avoir consommé des fruits de mer.

Avis de voyageur à ce sujet

8

Cary

28 août 2024

·

A séjourné 2 nuits

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.

10

Maria Montserrat

19 mars 2024

·

A séjourné 3 nuits

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless

10

adelaide

1 oct. 2024

·

A séjourné 4 nuits

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.

10

Rita

16 juin 2025

·

A séjourné 2 nuits

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

8

Pritha

14 juin 2024

·

A séjourné 2 nuits

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

10

Anush

31 mars 2024

·

A séjourné 3 nuits

It was a very good hotel with excellent pool and restaurant

It was a very good hotel with excellent pool and restaurant

10

Endia

5 juil. 2025

·

A séjourné 1 nuit

Beautiful property, great food and helpful staff.

Beautiful property, great food and helpful staff.

10

chris

9 sept. 2025

·

A séjourné 2 nuits

The wine was outrageously over priced $18 US for and inch of wine

The wine was outrageously over priced $18 US for and inch of wine

10

Efrain

30 juil. 2023

·

A séjourné 1 nuit

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

10

Richard

20 sept. 2025

·

A séjourné 1 nuit

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

4

SIMON URBAIN

14 avr. 2025

·

A séjourné 5 nuits

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

10

Alice

il y a 2 semaines

·

A séjourné 5 nuits

It was amazing. The hotel was very clean and staff very helpful. Loved it

It was amazing. The hotel was very clean and staff very helpful. Loved it

10

Cynthia

il y a 2 semaines

·

A séjourné 1 nuit

The hotel is great....It was a wonderful way to end a fabulous safari.

The hotel is great....It was a wonderful way to end a fabulous safari.

10

JUDITH

6 août 2026

·

A séjourné 1 nuit

Otieno Erick at reception was very helpful upon our arrival, great service from all the staff at the Serena.

Otieno Erick at reception was very helpful upon our arrival, great service from all the staff at the Serena.

10

THOMAS

5 août 2026

·

A séjourné 2 nuits

This is a really nice hotel. About the only drawback is that the breakfast is $35 a person so get it included with your room. The staff is excellent and will help you in any way they can. The rooms are extremely nice and everything is complementary in the room. The showers are spacious, which is fun.

This is a really nice hotel. About the only drawback is that the breakfast is $35 a person so get it included with your room. The staff is excellent and will help you in any way they can. The rooms are extremely nice and everything is complementary in the room. The showers are spacious, which is fun.

Politiques de l’établissement

Arrivée

Départ

De 12:00 à 23:30

Avant 10:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

septembre 2026

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

2026-09-20: NO DATA
2026-09-21: 216.66753297821043USD
2026-09-22: 216.82944410705565USD
2026-09-23: 216.82944410705565USD
2026-09-24: 219.3102258013916USD
2026-09-25: 214.56272331481932USD
2026-09-26: 214.56272331481932USD
2026-09-27: 225.24875278381347USD
2026-09-28: 222.2360223953247USD
2026-09-29: 220.37580374633788USD
2026-09-30: 225.24875278381347USD
2026-10-01: 188.67250535430907USD
2026-10-02: 195.36302891601562USD
2026-10-03: 193.69194291229246USD
2026-10-04: 196.59447430023192USD
2026-10-05: 188.67250535430907USD
2026-10-06: 195.4242641986084USD
2026-10-07: 188.67250535430907USD
2026-10-08: 191.88294622924803USD
2026-10-09: 188.67250535430907USD
2026-10-10: 188.67250535430907USD
2026-10-11: 188.67250535430907USD
2026-10-12: 188.67250535430907USD
2026-10-13: 188.67250535430907USD
2026-10-14: 195.85520443634033USD
2026-10-15: 203.39164318542478USD
2026-10-16: 188.67250535430907USD
2026-10-17: 188.67250535430907USD
2026-10-18: 200.9407088772583USD
2026-10-19: 209.3600175540161USD
2026-10-20: 203.39164318542478USD
2026-10-21: 196.70111962371826USD
2026-10-22: 203.39164318542478USD
2026-10-23: 190.01061356781005USD
2026-10-24: 190.01061356781005USD
2026-10-25: 203.39164318542478USD
2026-10-26: 203.39164318542478USD
2026-10-27: 203.39164318542478USD
2026-10-28: 196.70111962371826USD
2026-10-29: 206.0678421066284USD
2026-10-30: 190.01061356781005USD
2026-10-31: 190.01061356781005USD
2026-11-01: 195.36302891601562USD
2026-11-02: 195.36302891601562USD
2026-11-03: 195.36302891601562USD
2026-11-04: 195.36302891601562USD
2026-11-05: 195.36302891601562USD
2026-11-06: 195.36302891601562USD
2026-11-07: 195.36302891601562USD
2026-11-08: 195.36302891601562USD
2026-11-09: 195.36302891601562USD
2026-11-10: 192.67343805908203USD
2026-11-11: 195.36302891601562USD
2026-11-12: 195.36302891601562USD
2026-11-13: 195.36302891601562USD
2026-11-14: 199.3773360507202USD
2026-11-15: 195.36302891601562USD
2026-11-16: 195.36302891601562USD
2026-11-17: 195.36302891601562USD
2026-11-18: 190.01061356781005USD
2026-11-19: 192.67343805908203USD
2026-11-20: 195.36302891601562USD