波士頓劍橋凱悅酒店

A great hotel with fantastic views of the river and a great gym. Not much around within walking distance. Parking expensive!

Solid hotel in a fabulous location on the Charles River in Cambridge. I was disappointed that since my last visit (pre-pandemic), they’ve closed the swimming pool and changed the restaurant menu from elevated to average. I’m still happy to stay there, but it’s no longer my favorite.

There were games in the lobby that were fun for kids. The shuttle to Central and Kendall was awesome.

Beautiful hotel. My only complaint is that the parking is expensive. But past that, a fantastic place!! Checkin was a breeze, kind and courteous staff and a beautiful hotel in a great location!!

Great location and beautiful river view. Only negative is overnight parking at $48/night, but you can easily find free street parking.

Great hotel. Nice area. Walking distance to Fenway Park. Best hotel gym I’ve ever seen.

Great location to walk to Fenway. Helpful staff. Good restaurant and cafe

The staff couldn’t have been friendlier or more helpful. They let me check in early. Parking was safe and convenient, my room was clean and comfortable and the location was perfect for the conference I attended at BU. The gym was very nice and clean.

Nice, reasonably-priced ed place to stay in Boston and Cambridge. Property is huge and well-equipped (e.g., gym, bar). Rooms are spacious and functional, but a little dated. It is not near a T stop, but they have shuttles to nearby areas.

I was very happy with the hotel. Right in mit and 7 minutes from Harvard it has very easy parking in their attached garage ($48) which was worth every penny even though a bit pricey I was happy to pay for convenience. Clean room, large new beds, crisp new cotton sheets all very clean and comfortable. Ice machine and both restaurant and “deli” on lobby floor. I wish every hotel was this easy.

Rooms are old and dirty. It’s also a college dorm. So kids all over the lobby in pjs all day and night. Can’t believe I spent $600 a night. Horrible.

Excellent location and very clean!

The stay was average. The shower still a lot of hair in it that was from a previous guest. I asked the front desk to ask someone to clean it, calling out the hair, they cleaned my room, changed linens but the hair, still there and noticeable. Upon check out, we realized they had put my second guests parking (asked for it to be pay in and out, not on room) and it was on room. We asked for it to be removed and were made to show receipt for payment out to remove. We did so he said he would just charge one night. We said no, we would just pay upon exit and he said we needed to show our exit receipt to have it removed. You can’t leave the garage without either the card they give or paying so we would not have been able to leave. After he, and the other person argued with us, they called the valet who confirmed what we were saying. They then said it would be removed. Due to “computer issues” they never provided me a receipt and said it would be emailed, still have not received 12 hours after check out. On a bright side, Steve, who was working Friday and Saturday evening, was an ABSOLUTE JOY!!! Bright light in an otherwise underwhelming check in desk experience.

Room spotless, staff amazing, food amazing. Will return to Boston and to here.

The HVAC system should be cleaned for mold

Beautiful views of the Charles River. Walking paths great for exercise and to get around. Room and bathroom very clean

The location is great, right next to MIT . My room faces Charles river , excellent view of Boston . The room is clean and two complimented bottles of water in the room fridge is extra bonus. I enjoyed the stay .

Excellent stay! The staff were exceptionally friendly and helpful, and the location couldn’t be better. Both the cafe and the restaurant offered delicious food with plenty of options. The room was spotless and refreshed daily. While the rooms show a bit of age, the outstanding service, prime location, and wonderful view more than make up for it.

Upon check in as a birthday overnight we received a king room on the ninth floor, which was nice. Apparently the toilet was broken. I called downstairs. Someone came up attempted to fix it. They Left after 15 minutes and it was still broken. Also my shower towel had two huge holes in it the other towels were also worn out. On our way out to dinner, I spoke with Robert at the front desk. He seemed very concerned and apologized for all the snafus he was going to make it right well we got back the toilet was still broken. Upon check out a very uninterested person, who seemed to disregarded anything I had to say about our displeasure, waved us off. I would not recommend staying here.

Bad odor in room

The view is excellent. The rooms...dated. Tub shower, and queen bed for 500 a night, minimal amenities.

Lot of grinding noise throught the night in the room. Otherwise stay was good. Probably Hvac?

Hotel is excellent , great service. Unfortunately nothing worked in our room. The hotel had an issue with WiFi, didn’t work the first 24 hours. Also the safe was broken, needed to call repair man twice (wife had jewelry). Finally our soap dispenser in the shower was out of soap. Having to use a tiny bar of soap with 3 people for 2 days.

Rooms facing the atrium are noisy.

Balcony facing the river is great, room felt small.

The only thing I did not like is our room never was cool enough to sleep well. Everything else was perfect.

Great location with a lovely river view

Great location if you want to be downtown. The hotel has a great bar and all staff members I encountered were welcoming and kind. The room was good but a little outdated. (No apps on the TV, rug was clean but style outdated, bathroom didn’t have hand soap). The sheets felt like plastic, by far the most uncomfortable I had at any hotel. I had a queen bed with a balcony and the view was amazing!!! Had a night cap and breakfast on there so next time will bring my own linens just to have that view lol! Parking is $48 a night plus a daily hotel fee of $20 just a heads up if you are planning to stay for more than just a night like I did.

The hotel was awesome. I couldn’t give 5 stars because they didn’t have Wi-Fi with internet access. This caused me significant inconvenience. That said everything else about the place was outstanding.

They have the best beds I've had in a hotel. We both slept well there.

Poor front desk customer service

front desk and valet were terrific. Front desk changed our room immediately on request. Room was clean and comfortable. Breakfast was excellent and the food service staff was prompt and accommodating. Everyone at the hotel was friendly. and a great location and view of the city!

Would’ve given 5 stars except Expedia oversold rooms meaning I was downgraded from a king to two doubles. And the smugness of the person checking me in when questioned about this was beyond rude. Won’t be returning. Nice hotel though.

The staff we stellar. Hyatt's AI driven phone system is awful. Absolutely awful. You would do better connecting potential guests to a front desk with a live person. If it weren't for your live staff, I would have given a much lower review. The phone had no dial tone. No instructions on how to use it. So, I couldn't contact the front desk or order room service. I couldn't download the app because my Hotels.com confirmation # was not the same as the Hyatt's confirmation number, needed to use the Hyatt App. So I had to go down to the front desk to talk to a human being.

Room was not ready poor staff

Staff was great. Checkin was easy and quick. There was a problem with our room and it was dealt with immediately. We were switched to a different room which was great and staff was attentive and helpful. I would definitely stay here again.

I would have given zero-star if I could. Disappointing service with Hyatt this time. The room and location are good. However, the front desk lied to me about the destination fee. We saw that on Expedia when we booked it and asked the front desk. The front desk claimed that if we don't use anything on the list, they will refund the destination fee. So we didn't use anything, including the $10 food credit, hotel shuttle, coffee machine. On the day of checkout, the front desk re-assured to us that we will get refunded for both destination fee and the hold. However, after 10 days, destination fee is not refunded and I called them. They said the company's policy states that $20 destination fee is imposed mandatorily. THIS IS STRAIGHT UP LYING TO CUSTOMERS. I am very disappointed at Hyatt for lying.

Nia at the front desk was amazing! Friendly and informative at our check in. We were also able to check in early, which was wonderful. Max in the cafe area was very kind and helpful. The shuttle service was very convenient and the driver was also great. We had a great stay and would love to return.

Excellent stay! The staff were exceptionally friendly and helpful, and the location couldn’t be better. Both the cafe and the restaurant offered delicious food with plenty of options. The room was spotless and refreshed daily. While the rooms show a bit of age, the outstanding service, prime location, and wonderful view more than make up for it.

The rooms were comfortable. The hotel is centrally located and an easy walk to Fenway Park, MIT. It also has a shuttle to Cambridge squares. We gave the service 3 stars because the concierge was excellent, but restaurant and bar was a 2. The restaurant service was very slow and disorganized, and the food was average at best, and very expensive. The bar service was horrible. They lost our food order (it was not that busy either). When we reminded them, twice, they finally brought it out and said they would take it off our bill. They did not.

Good location

Very nice hotel in Cambridge MA just across the Charles River from Boston. Fenway Park is about 1.4 miles away and walked there in about 25 minutes. Walking route takes you through Boston University property. Great walking/jogging/bike path right in front of hotel along Charles River. Upgrade to the river view - it’s worth it to be able to look across at Boston!! Nice places to eat inside hotel as well! Great stay - will look to stay there again!!

It was very close to MIT. It was also very close to the train..

Location was perfect for road race we were attending.

The view of the Charles river. Shuttle that could take you around Cambridge. Comfortable room.

We loved our stay at this hotel! The staff were so friendly. The location is beautiful! It’s located away from the noise of downtown, but close enough to get there easily. Highly recommend!

It was a good location. Walkable to Fenway park.

The staff is great but the hotel seems old. There aren’t any restaurants within walking distance. It’ll take you about 40 minutes to walk to Fenway Park. You’ll need to Uber or have a car to go anywhere.

Nice, reasonably-priced ed place to stay in Boston and Cambridge. Property is huge and well-equipped (e.g., gym, bar). Rooms are spacious and functional, but a little dated. It is not near a T stop, but they have shuttles to nearby areas.

Well maintained. Great location on the Charles River

Clean, efficient, welcoming, perfectly located. Great bar/restaurant and breakfast buffet! Will definitely be coming back!

Paperback bar was great, excellent service & great drinks! It’s about a 30 minute walk from Fenway!

Great location to walk to Fenway. Helpful staff. Good restaurant and cafe

It was typical hotel. Missed not having a continental breakfast. The buffet breakfast is over priced.

Only a couple tables filled on a Saturday night and had to leave. Waitress took about 20 minutes to come to the table. Ridiculous.. no wonder why the restaurant was empty on a Saturday night.

Everything was great about the hotel except the food. Restaurant was terrible.

The breakfast at the hotel restaurant was the ABSOLUTE WORST! SERVICE AWFUL FOOD COLD AND AWFUL. POWDERED EGGS! The room had a broken coffee pot that burnt my fingers badly, and the ice machine was broken on our floor we had to go 7 floors to get ice. The taste should have been discounted due to issues! I booked a different hotel for my trip in 2 weeks because of these issues.

Excellent stay! The staff were exceptionally friendly and helpful, and the location couldn’t be better. Both the cafe and the restaurant offered delicious food with plenty of options. The room was spotless and refreshed daily. While the rooms show a bit of age, the outstanding service, prime location, and wonderful view more than make up for it.

The rooms were comfortable. The hotel is centrally located and an easy walk to Fenway Park, MIT. It also has a shuttle to Cambridge squares. We gave the service 3 stars because the concierge was excellent, but restaurant and bar was a 2. The restaurant service was very slow and disorganized, and the food was average at best, and very expensive. The bar service was horrible. They lost our food order (it was not that busy either). When we reminded them, twice, they finally brought it out and said they would take it off our bill. They did not.

The clam chowder was the best, and the location was ideal for visiting Harvard and MIT.