波士頓皇家索內斯塔飯店

Pool could use some updating , but the gym was nice. Property was nice and good service.

Front staff were cheerful and helpful, the gym and pool are LARGE, and rhe location is fantastic!

They added on $45 per night parking to the room rate. Ridiculous!

Love the gym

Horrible parking garage, phone in room did not work, elevator broken.

The pool looked like it had not been cleaned in months. The pool itself has sunk maybe an inch leaving a tripping hazard the whole way around the pool that someone could trip on and cut their foot. We planned to take child to the pool but after getting to the pool we felt disgusted. We called the front desk a number of time and nobody answered the call. Very displeased with customer service definitely not worth the money we paid.

Everything was amazing... except the elevator (only one) was probably the slowest on the east coast..

The property was beautiful and the staff was great. But maybe because I haven’t stayed at a hotel in a big city before but I was shocked and really annoyed to find out I had to pay for parking when I paid 200$ for a room. Most hotels you don’t pay to park at. I was informed it’s a 3rd party parking garage but how is that my problem that the hotel doesn’t have a parking lot for their paying customers. Maybe it was in the fine print somewhere but I did not know on top of the hotel fee I was also paying to park at the hotel I paid for already. Hotels I’ve been to in the past that utilize parking garages validate their customers parking pass.

Hotel was great only complaint is the pool area was dirty and in need of renovations.

2 elevators in West Tower-/1 not functioning because of upgrading/work —must have patience

Pros: Ecxellent location to walk around Boston. 50min walk to aquarium, 10min to museum of science and Subways. Clean, friendly stuff, good options in reastaraunt. Cons: mattresses are old and soggy, got a back pain every morning. No microwave in a room, micro (not mini) fridge, small table. Pool looks not very clean as people don't take a shower before entrance, nobody superwise it and a sign not visible from the entrance.

Staff were very friendly and polite. Hotel was clean, the rooms could use some dusting and upgrade, but very comfortable. The walls are thin. Another family with children kept us up late and woke us up early despite hotel's noise policy.

Clean and Noemi the housekeeping lady was amazing

It was ok- kind of dingy and dated in the rooms bathrooms were kind of gross

Super dated. Bathtub paint was literally peeling off. Room was dark and stuffy even with AC on. Front desk staff were very nice and trying their best in a property that is in urgent need of upgrades and fixes. Was not worth the high per night rate. Look elsewhere.

The pool looked like it had not been cleaned in months. The pool itself has sunk maybe an inch leaving a tripping hazard the whole way around the pool that someone could trip on and cut their foot. We planned to take child to the pool but after getting to the pool we felt disgusted. We called the front desk a number of time and nobody answered the call. Very displeased with customer service definitely not worth the money we paid.

Clean room, housekeeping staff was amazing! Loved the hot apple cider, local apples and donut holes in the lobby, a great touch!

The room was so dirty looks like it was not clean correctly. They were dirty on the bathroom’s walls. The hôtel is not a 4 stars, it is like 2 or 3 stars. The restaurant were clean which was good! The pool which is why we chose the hôtel, the water was so cold that we stayed for a couple minutes and left! The building is old, the quality of material is very cheap! Overall It was not worth the Price and pictures of the hôtel dont represent the reality

Great clean hotel. Conveniently located. Restaurant on site.

We moved 5 difrent rooms but they were all dirty and slept in a dirty room I have picture of them

Old and dated room with non-working outlets and light switches, wonky toilet, and spotty free internet.

Very good overall. Restaurant is great, service is good. Only issue is no Smart TV - no streaming apps just regular cable.

Rooms were small and noisy. Our original room (408) was right beside the elevators—which were extremely loud. The staff changed our room on our second night, and the new room was marginally better, but still lacking in comfort or soundproofing. Shower was very small. Bed was uncomfortable, with 2 extremely flat/soft pillows. When we called the front desk to request 2 additional pillows, we were advised that they ran out.

The overall hotel was great I liked the dining options and check in was easy, the room on the other hand was okay I could hear noises from other rooms and it looked like the wallpaper was falling of and the AC didn't work

The front desk told us the restaurant was open for dinner. It is closed Sunday. We could not leave the garage our key card didn’t work and I hade to leave the care at the gate and go back inside. Even though when I checked out I confirmed I could use my keycard. The bathroom is tiny and the shower claustrophobic. We paid for a water view and it was very limited.

Beautiful hotel by the river. Our room had a great river view with 2 queen beds. Staff was excellent. The restaurant downstairs was very good.

Very small room and bathroom, not very good for 2 people. We were put right next to the elevator and woken up throughout the night by mechanical noise. When we mentioned it at check out we were told that's the grade room we got through Expedia. I don’t recall the listing on Expedia saying "small, noisy room."

The Royal Sonesta was perfect for our family vacation. We had a small room that featured two "queen" beds. It was small but we were not there for the room. We spent two nights visiting the Science museum and the location was great! The pool was open until 10 which was great because we were too busy during the day to enjoy it. There is a large shopping mall across the street. We had a nice breakfast at the restaurant on site with views of the Charles River. We will be back!

Nice property but not convenient. Some things in the room needs some updating.

The internet connection was not reliable in my room. Otherwise, all was fine.

Mariana and the Front Desk made our stay an unforgettable experience

The hotel is a great location, but the overall service experience was really disappointing. First we got yelled at by the door person for trying to unload our bags at the main door and were told we had to park our car first and haul our bags from the parking garage, the check in line was ridiculously long, and the service at the restaurant was really disappointing. Overall, not what I would expect for the cost.

Staff were awful and unresponsive . One person handled check-in and the line was huge. He didn't seem to know his job. Called for a manager but no one showed despite three requests. Couldn't check in. Needed to find another hotel as we had to get changed for a party event. Will never recommend this hotel.

Left room late one morning. Our room hadn't been cleaned when we left. The do not disturb placard was on the door. When we exited the room the cleaning cart was parked right across from our room. On the way out of the hotel we stopped at the front desk and asked for a refresh of our room. In fact we had to ask the front desk 4 times before there was any action taken. When we returned at the end of the night. fresh towels where thrown on the floor in front of our door and the dirty towels were left behind on the floor. Si in fact our room was never cleaned or refreshed.

We had a medical issue and had to stay near Boston. Hotel was much nicer than expected. 2 great restaurants plus a Starbucks. Right on the Charles River overlooking Boston. Amazing views. Christina took care of us amazingly and got us checked in early so we could make our appointments on time and not rush. Just a great experience overall.

Overall this hotel was pretty mid. It was fine but if you're looking for a higher end hotel this isn't it. If you're not in the room much and looking for a place to crash, it's perfectly fine. For Boston the T location is probably as far as many hotels are, still only about a 10 minute walk to Lechmere. This part of Boston doesn't have too much traffic which was nice. Restaurant was fine but over priced. Don't bother with breakfast, walk 5 minutes to little Luna... awesome breakfast spot! The best part was the view from the room of the city and the river, that was fantastic. That said, the door to the room stuck so had to put your shoulder into it a bit. Popcorn/texturing on the ceiling was falling off, oddly enough they don't actually put the plastic bag into the trash bin, they let you do that. Watch out for the $7 bottles of water in the room! Overall the staff wasn't bad but they were just... meh. The folks at the front desk weren't overly friendly but weren't rude either. Again... meh. We had a room with a king and a pull out couch. Though it said it slept 4, there were essentially no betting items for the pull out. We requested a sheet, extra blanket, extra pillow and an extra towel. We got half of those items 90 minutes after our request... didn't bother calling back. Overall, the hotel is a decent place with a fantastic view. With so many options in Boston I'm not sure I'd stay again but the lowlights listed wouldn't prevent me from going back!

Great check in horrible late night hours and knowledgeable staff and available staff. Waiting for 45 minutes for a extra key because check in line at 12:30am was crazy long

The bad: we booked a room with 2 beds but they assigned us a king. Sink clogged and drained out the bottom pipes and flooded the floor. After waiting 30 min for repair/clean up went to front desk to expedite or change rooms. Front desk guy very dismissive, called maintenance once and told me no available rooms After waiting 30 more minutes I flagged down a manager who finally got the maintenance person in the room,who took a look and said he couldn't fix it. After an hour of wasted time another room was miraculously found and we moved. Terrible customer service and they were dishonest about the availability of a room to switch to. This was at around midnight so we were tired and cranky and just wanted a working, clean room. Good: Can't say enough about how helpful and pleasant Christina at the front desk was when we checked in, and also she was ultimately the employee who solved the issue and found us a room. The other guy was rude and not helpful.

Hotel is in very nice location, clean room and comfortable beds, Naima in check out was great, very professional and kind, when we check in the guy was not friendly at all, we arrived earlier and he suggested with his loud voice to leave our bags and come back at 4pm, which we did, but the way how he was dealing with the customers wasn’t the best customer service experience, when Naima at 3:30am check out was so kind and nice. In overall it’s good place we will stay again

Amazing service, particularly Christina at the front desk. Great food options, nice indoor pool, great location.

Great location

Better than expected- great location, right on esplanade walking to Cambridge or Boston, updated common areas and amazing view in spacious room. Friendly staff

I was looking for a hotel with close proximity to the TD Garden and this hotel fit this need perfectly. My daughter and I were able to safely and comfortably walk to a concert at the Garden. I would absolutely stay here again.

Hotel is very convent to MIT and Harvard. Sonesta Hotel is right on the Charles River. Convenient for running, biking, or walking.

Very clean room. Would like some ventilation on the bathroom but that would be the only feedback. We enjoyed our stay and the area around it. It is conveniently near the T and we loved the area. We will be back!

Great spot just outside of the main part of Boston. Walkable into the city via one of three bridges. Grocery store nearby and the T is accessible via Kendall sq or the closer Lechmere Great friendly staff

The Royal Sonesta was a great option for our long weekend in Boston. Easy to get to from Logan airport, close to the river and easy to walk to and access all the popular spots in Boston. Price was good and the hotel itself was an ideal base to explore from. Staff were all friendly, courteous and helpful. Certainly coming back to Boston and would stay at the Royal Sonesta again when I do.

Great location for shopping. Located right next to the Cambridge side galleria. Lots of food options for quick take with you meals.

Really lovely hotel; much nicer than the generic Hyatt's and Marriott's that are in nearby Cambridge. Our river-facing room is spacious, with a terrific view; hotel restaurants are excellent; and staff are friendly and accommodating. Great location too, just a quick walk over the bridge to Beacon Hill.

Wonderful location. 20 minute walk to all of our desired destinations . Great views of the Charles River.

Food options were great.

Fantastic location and a great hotel overall, however, it caters to businessmen who have companies that pay all their expenses. No free coffee or hot chocolate available, no microwaves for leftovers, and not even any continental offerings for breakfast.. Major bummer when travelling with a family who counts on thise little things. If you are looking for a comfortable hotel in a nice location, it's perfect. If you are looking to save a little money on breakfast and coffee, look elsewhere.

Front desk staff is friendly and very helpful. They went out of their way to be accommodating. Waited too long for a server at breakfast so I ended up leaving but I love the bar at Art Bar and the Italian restaurant has delicious food and great wine selection.

We stayed at a the Royal Sonesta with our two kids. I was happy it was walkable to many places. It was pretty clean, but a little dated. I wish they had a microwave in the room and room service. They do have in house food options, but room service is always nice after a day of walking with kids. The pool was a great option after a long day though. Not a huge deal, but they didn’t have Netflix or a smart tv, just basic cable. Which my kids got to feel like they were in the 90s watching the tv guide. I would stay again if the price was much lower than other options. But I probably would look elsewhere for better room accommodations.

Hotel is a bit outdated. Not even a full length mirror in the room. However it has good amenities, Italian restaurant was lovely and location was perfect .

Its ok place, with restaurant and Cafe on site. Relatively clean. About 15 min drive to DT Boston. I ordered a room service and the brought food to me in plastic containers from takeout place, but charged premium for delivery charge.

The main lobby and restaurants were very nice. The room was average but clean and comfortable. Bathroom needs an upgrade as it had a dripping shower and cracks in the tub. But the shower worked and it was nice and hot. The lobby and room were quite cold, but we saw workers on the roof so likely they were working on the hvac system. Every single staff member we encountered was so friendly. Food at both ArtBar and Monteverdi were excellent, and our server Paolina at Monteverdi was exceptional. We will stay there again!

The facility itself was fine. The restaurants (one is casual, the other was fancy) were both good. I enjoyed the breakfast they offered. Staff can be nice and not nice. During check in/out hours the front desk is very busy so it takes time to ask for assistance. There aren’t much places to dine, so you should ask for recommendations to dine around the hotel.

Breakfast was terrible food was not good in the restaurant and took almost 2hrs to finish. 1.5 hrs just to get our food

The food at The Art Bar was terrible.