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Best Western Plus Liverpool-Syracuse Inn & Suites

137 US$

/nat

Gennemsnit for oktober

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Priser på Best Western Plus Liverpool-Syracuse Inn & Suites

Vælg datoer for at se priser og tilgængelighed

137 US$

/nat

Gennemsnit for oktober

Gennemsnitlige månedlige priser

På Best Western Plus Liverpool-Syracuse Inn & Suites ligger prisen pr. nat i gennemsnit på 90 US$ i den billigste måned (december) og 137 US$ i den dyreste måned (oktober), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Best Western Plus Liverpool-Syracuse Inn & Suites pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	92 US$
februar	99 US$
marts	105 US$
april	112 US$
maj	128 US$
juni	102 US$
juli	120 US$
august	135 US$
september	108 US$
oktober	137 US$
november	110 US$
december	90 US$

Dyrest: oktober (ca. 137 US$)

Billigst: december (ca. 90 US$)

Om dette overnatningssted

Enjoy an indoor pool, hot tub, and complimentary breakfast at this Syracuse hotel with a business center and fitness facilities.

Swimmingpool
Fitnesscenter
Døgnåben reception
Elevator
Forretningscenter
Højhastighedsinternet

Lokation

136 Transistor Parkway,Liverpool,New York 13088,US, Syracuse, New York, USA

Flere oplysninger om lokationen

Værelsesmuligheder

Suite, 2 Queen Beds, Sofa Bed

Suite, King Bed, Sofa Bed

Værelsesoplysninger

Indendørs svømmepøl

Double Room, King Bed

Indendørs svømmepøl

Suite, 2 Queen Beds

Værelsesoplysninger

Indendørs svømmepøl

Double Room

2 Queen Beds

Værelsesoplysninger

Suite, Double Bed

Double Room, 2 Single Beds

King Bed

Værelsesoplysninger

Double Room, Double Bed

Double Room, 2 Double Beds

Indendørs svømmepøl

2 Queen Beds, Accessible

Værelsesoplysninger

Superior, King Bed

Economy Single

King Bed, Sofa Bed

Economy, Double Bed

Gæsteanmeldelser af Best Western Plus Liverpool-Syracuse Inn & Suites

6.3

Behagelig

Baseret på 454 verificerede anmeldelser

Hvem overnatter her?

Business

15%

Par

19%

Familie

52%

Gruppe

8%

Solorejsende

3%

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Ud fra de seneste anmeldelser er Syracuse Grand et hotel, der får blandede tilbagemeldinger: Gæsterne værdsætter den nemme adgang til motorvejen, de rummelige værelser og nogle venlige medarbejdere, men gentagne mangler i rengøringen, vedligeholdelsesproblemer samt lukkede swimmingpool og spabad påvirker komfort og pålidelighed betydeligt.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

Ud fra de seneste anmeldelser er Syracuse Grand et hotel, der får blandede tilbagemeldinger: Gæsterne værdsætter den nemme adgang til motorvejen, de rummelige værelser og nogle venlige medarbejdere, men gentagne mangler i rengøringen, vedligeholdelsesproblemer samt lukkede swimmingpool og spabad påvirker komfort og pålidelighed betydeligt.

Husarbejde og vedligeholdelse er inkonsekvente, med rapporter om plettede sengetøj, vedvarende lugt, skimmelsvamp omkring poolområdet og værelser, der ikke er klar ved indtjekning. Værelsesstørrelsen er generelt god, men ældre inventar, upålideligt varmt vand eller aircondition på værelset samt lejlighedsvise Wi-Fi-udfald frustrerer nogle ophold. Morgenmaden varierer fra acceptabel til dårlig, med hyppige mangler og maskiner ude af drift. Forvent et budgetophold med varierende kvalitet og bedre resultater, når faciliteterne ikke er afgørende.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Indendørs swimmingpool og spabad er ofte lukkede eller ude af drift, og når de er åbne, kan vandet være uklart eller for koldt; tilgængeligheden af poolhåndklæder og -udstyr er inkonsekvent. Parkering er ligetil, mens fitnessrummet lejlighedsvis rapporteres at have lugt af skimmelsvamp.

Relaterede gæsteanmeldelser

2

Victoria

13. maj 2025

·

Overnattede 2 nætter

Pool and hot tub were closed, no refund given even though amenities were closed. Garbages in my room weren’t emptied, bathroom was dirty, no towels in my room.

Pool and hot tub were closed, no refund given even though amenities were closed. Garbages in my room weren’t emptied, bathroom was dirty, no towels in my room.

8

Cherish

11. jun. 2025

·

Overnattede 1 nat

Booked it for pool and hot tub amenities but upon arrival discovered they were closed

Booked it for pool and hot tub amenities but upon arrival discovered they were closed

2

Susan

5. mar. 2024

·

Overnattede 1 nat

Hot tub not working, pool dirty and not adequate to use

Hot tub not working, pool dirty and not adequate to use

10

Sofiya

10. nov. 2024

·

Overnattede 2 nætter

I didn’t like how the water was cold in the pool

I didn’t like how the water was cold in the pool

6

Rose

28. sep. 2024

·

Overnattede 1 nat

Pool and “hot tub” were disappointing. Pool bottom was chipped with sharp edges. Swim spa was barely warm and cloudy

Pool and “hot tub” were disappointing. Pool bottom was chipped with sharp edges. Swim spa was barely warm and cloudy

4

James

30. aug. 2024

·

Overnattede 2 nætter

We booked because it had a pool and gym. Neither of which were desirable to attend, with the gym in particular stinking like mildew. The staff said there was no window that could be opened to remove the smell. The pool had a film over it. Our room had two queen beds for our family of three. Only two towels in the room, when we asked for another we were told that they were all in laundry.

We booked because it had a pool and gym. Neither of which were desirable to attend, with the gym in particular stinking like mildew. The staff said there was no window that could be opened to remove the smell. The pool had a film over it. Our room had two queen beds for our family of three. Only two towels in the room, when we asked for another we were told that they were all in laundry.

6

Tiffany

24. jul. 2025

·

Overnattede 2 nætter

Indoor pool water is extremely too cold. Couldnt use the pool during our stay.

Indoor pool water is extremely too cold. Couldnt use the pool during our stay.

6

Thomas

2. dec. 2024

·

Overnattede 1 nat

The pool water was green

The pool water was green

6

Alexandria

28. okt. 2024

·

Overnattede 2 nætter

The pool needs to be maintained better and the area cleaned better. Staff were friendly and accommodating

The pool needs to be maintained better and the area cleaned better. Staff were friendly and accommodating

4

Adam

27. maj 2025

·

Overnattede 1 nat

Room wasn’t ready 90 mins after check in. TV was broke, shower handle would fall off, breakfast was limited and poor quality. Pool and hot tub was out of commission.

Room wasn’t ready 90 mins after check in. TV was broke, shower handle would fall off, breakfast was limited and poor quality. Pool and hot tub was out of commission.

Var dette nyttigt?

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Rengøring

Rengøringen er inkonsekvent: Adskillige anmeldelser nævner beskidte værelser og gange, plettede sengetøj, ubehagelige lugte og synlig skimmelsvamp omkring poolområdet, selvom nogle gæster fandt områder acceptabelt rene.

Relaterede gæsteanmeldelser

4

Megan

20. feb. 2024

·

Overnattede 1 nat

I have stayed multiple times previously however this stay I am disappointed to report that the entire hotel was dirty. The hallways seem to have been neglected to be vacuumed, lots of trash and linens in the hallway for long periods of time. Mold in the pool area, chewed gum on the floor and no towels after the pool use. There was peanut butter on the coffee maker, hair in the bed linens. The shower would not work, only the tub. Hoping they were short staffed of just an off day!

I have stayed multiple times previously however this stay I am disappointed to report that the entire hotel was dirty. The hallways seem to have been neglected to be vacuumed, lots of trash and linens in the hallway for long periods of time. Mold in the pool area, chewed gum on the floor and no towels after the pool use. There was peanut butter on the coffee maker, hair in the bed linens. The shower would not work, only the tub. Hoping they were short staffed of just an off day!

6

Ursula

23. aug. 2025

·

Overnattede 3 nætter

While the room was spacious, comfortable and surprisingly quiet, it was not Best Western standard clean. Black mildew in the toilet bowl for example. The entire hotel, especially the hallways smelled bad like stale cigarette smoke. It was also interesting that the hotel bill showed a total price of $ 93.62 less than what Expedia had charged us. It was a same day booking. Answer from Expedia was that this extra amount covers Expedia’s cost of running the booking platform. That was a new one! Beware!

While the room was spacious, comfortable and surprisingly quiet, it was not Best Western standard clean. Black mildew in the toilet bowl for example. The entire hotel, especially the hallways smelled bad like stale cigarette smoke. It was also interesting that the hotel bill showed a total price of $ 93.62 less than what Expedia had charged us. It was a same day booking. Answer from Expedia was that this extra amount covers Expedia’s cost of running the booking platform. That was a new one! Beware!

4

Tammy

10. aug. 2025

·

Overnattede 1 nat

Very dirty but the front desk girl at the end did end up comping us a night also head of housekeeping was fantastic amen we finally got our room clean 24 hours later

Very dirty but the front desk girl at the end did end up comping us a night also head of housekeeping was fantastic amen we finally got our room clean 24 hours later

2

Rachael

16. nov. 2024

·

Overnattede 1 nat

Room was dirty and dusty, no shower curtain in the bathroom, no hot water. We checked late, and went to sleep. Woke up to shower to attend a funeral and realized there was no shower curtain and went to do a bird bath and there was no hot water. In addition the door to the room, which is a fire door, did not latch properly and needed to be pulled all the way closed. When I went to the front desk, non management was great and apologetic. The manager was guilting and shaming of me for “Not reporting it the night before”. Then was “teaching” his staff about guests like me- in the open. Unprofessional.

Room was dirty and dusty, no shower curtain in the bathroom, no hot water. We checked late, and went to sleep. Woke up to shower to attend a funeral and realized there was no shower curtain and went to do a bird bath and there was no hot water. In addition the door to the room, which is a fire door, did not latch properly and needed to be pulled all the way closed. When I went to the front desk, non management was great and apologetic. The manager was guilting and shaming of me for “Not reporting it the night before”. Then was “teaching” his staff about guests like me- in the open. Unprofessional.

2

Elizabeth

20. feb. 2024

·

Overnattede 1 nat

The first room we were given was filthy. Asked for a second room and that was filthy, too. Trash and tissues on floor, food on the rug, stained bedding, dirty bathroom, etc. No towels in the room, and none were made available until 10:20 a.m. the NEXT day. No towels for pool, either. And there was NO shower curtain! I had to ask for one at the front desk! Hallway full of trash and cleaning rags scattered about. Didn’t see food for continental breakfast- must have missed it, even though we were down there early. We should have left and gone somewhere else, but we had to get to a tournament, and this is where teammates were staying.

The first room we were given was filthy. Asked for a second room and that was filthy, too. Trash and tissues on floor, food on the rug, stained bedding, dirty bathroom, etc. No towels in the room, and none were made available until 10:20 a.m. the NEXT day. No towels for pool, either. And there was NO shower curtain! I had to ask for one at the front desk! Hallway full of trash and cleaning rags scattered about. Didn’t see food for continental breakfast- must have missed it, even though we were down there early. We should have left and gone somewhere else, but we had to get to a tournament, and this is where teammates were staying.

10

Cathleen

17. sep. 2025

·

Overnattede 1 nat

It was nice the staff was amazing, but the pool is falling apart and water is cloudy. The hot tub had so much skin in it that when you step in it moves. Cob webs in the room and dust balls (not bunnies) in the room.

It was nice the staff was amazing, but the pool is falling apart and water is cloudy. The hot tub had so much skin in it that when you step in it moves. Cob webs in the room and dust balls (not bunnies) in the room.

4

Catherine

24. mar. 2025

·

Overnattede 1 nat

The 1st had a broken bathroom door and 2 room was smelled and bathroom was very clean. The whole hotel was

The 1st had a broken bathroom door and 2 room was smelled and bathroom was very clean. The whole hotel was

4

Hannah

21. jun. 2025

·

Overnattede 2 nætter

Checked into the hotel and our room was not clean at all. Hair in the tub, bed and floors, dirt all over the floors.

Checked into the hotel and our room was not clean at all. Hair in the tub, bed and floors, dirt all over the floors.

4

Catherine

4. jul. 2025

·

Overnattede 1 nat

If it wasn’t so late at night we would of went somewhere else, but with young children and being on the road for 9 hours we were exhausted, the staff was friendly but the hallway leading to the room was filthy and had a bad odor. The room was dirty as well, did not look cleaned, dirt all over the floor and surfaces as well as the sheets, we used our blankets we brought, there was hair in our towels and wash cloths, the room had a terrible odor. Breakfast was ok, juice, milk and coffee were all watered down. At least the staff were friendly.

If it wasn’t so late at night we would of went somewhere else, but with young children and being on the road for 9 hours we were exhausted, the staff was friendly but the hallway leading to the room was filthy and had a bad odor. The room was dirty as well, did not look cleaned, dirt all over the floor and surfaces as well as the sheets, we used our blankets we brought, there was hair in our towels and wash cloths, the room had a terrible odor. Breakfast was ok, juice, milk and coffee were all watered down. At least the staff were friendly.

4

Dina

30. dec. 2024

·

Overnattede 3 nætter

Unfortunately my experience was below average, mainly due to poor cleaning. Hallway floors had crumbs in several places, staff are smoking right outside the door and then come right back inside with the smell wafting. Pool area was not cleaned over the weekend (hair everywhere and even an artificial nail on the deck), hot tub jets not working which means the water gets close to no filtering. Dust in all corners of the room, stained towels and ripped sheets. Really nice cook but the kitchen is poorly stocked with no yogurts; muffins and eggs ran out on the 2nd day, bagels were stale, coffee mediocre. Nothing one would expect of Best Western.

Unfortunately my experience was below average, mainly due to poor cleaning. Hallway floors had crumbs in several places, staff are smoking right outside the door and then come right back inside with the smell wafting. Pool area was not cleaned over the weekend (hair everywhere and even an artificial nail on the deck), hot tub jets not working which means the water gets close to no filtering. Dust in all corners of the room, stained towels and ripped sheets. Really nice cook but the kitchen is poorly stocked with no yogurts; muffins and eggs ran out on the 2nd day, bagels were stale, coffee mediocre. Nothing one would expect of Best Western.

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Værelser

Værelserne er generelt rummelige, men forældede med hyppige vedligeholdelsesproblemer såsom upålideligt varmt vand eller HVAC, støjende vægge/døre, lejlighedsvise TV- eller boblebadsfejl på værelset og periodiske Wi-Fi-udfald.

Relaterede gæsteanmeldelser

6

Jillian

15. sep. 2024

·

Overnattede 1 nat

Upon arrival we were checked in quickly (no pre-check) by a woman who looked like she had worked too many hours. We were given an informational sheet with important hotel information regarding check out, the pool, quiet time, parties, and wifi. Our room was acceptable, but could have been better. There was a stain on one comforter and a large stain on the lamp shade. The room and bathroom seemed clean otherwise. Our room did not have any shampoo left in the bottle and there was apparently none in the hotel at all to restock it. This was particularly annoying after getting in the pool and hot tub. The pool area was clean overall, but the jets did not work in the hot tub and it was filled with soap scum (shampoo would have been REALLY nice to have). The food for breakfast was okay and there were many options including pancakes, 2 meats, eggs, oatmeal, toast/bagel, muffins, yogurt, and fruit. The apple juice had run out and there was no mix at all for the orange juice. Orange juice cartons that were put in the fridge were small and frozen (my son got one), but by the time I made it there, they were gone and no one came to restock. After our experience, I am not sure that I will return.

Upon arrival we were checked in quickly (no pre-check) by a woman who looked like she had worked too many hours. We were given an informational sheet with important hotel information regarding check out, the pool, quiet time, parties, and wifi. Our room was acceptable, but could have been better. There was a stain on one comforter and a large stain on the lamp shade. The room and bathroom seemed clean otherwise. Our room did not have any shampoo left in the bottle and there was apparently none in the hotel at all to restock it. This was particularly annoying after getting in the pool and hot tub. The pool area was clean overall, but the jets did not work in the hot tub and it was filled with soap scum (shampoo would have been REALLY nice to have). The food for breakfast was okay and there were many options including pancakes, 2 meats, eggs, oatmeal, toast/bagel, muffins, yogurt, and fruit. The apple juice had run out and there was no mix at all for the orange juice. Orange juice cartons that were put in the fridge were small and frozen (my son got one), but by the time I made it there, they were gone and no one came to restock. After our experience, I am not sure that I will return.

6

Fábio

16. dec. 2024

·

Overnattede 1 nat

The room itself was good, but the AC/heating system used in it is outdated. The day night were cold and although we had the heater on, often the system pumped cold air in, to level the temperature, making the entire room colder. Also, the pod tray in the coffee machine was not there and I had to engineer means to brew some coffee at 06:00AM…

The room itself was good, but the AC/heating system used in it is outdated. The day night were cold and although we had the heater on, often the system pumped cold air in, to level the temperature, making the entire room colder. Also, the pod tray in the coffee machine was not there and I had to engineer means to brew some coffee at 06:00AM…

4

Andrew

13. maj 2025

·

Overnattede 3 nætter

Food below average for hotel in this price range in Syracuse (few choices, butter and cream cheese left out warm on counter, little fruit). When we arrived, toilet paper dispenser broken, no towels. Ran out of TP and tissues, asked for more, and they were left on a counter and not installed. Dirty ceiling and frayed bed-ruffle made room feel unclean. Very convenient location, though.

Food below average for hotel in this price range in Syracuse (few choices, butter and cream cheese left out warm on counter, little fruit). When we arrived, toilet paper dispenser broken, no towels. Ran out of TP and tissues, asked for more, and they were left on a counter and not installed. Dirty ceiling and frayed bed-ruffle made room feel unclean. Very convenient location, though.

10

Allan

18. maj 2025

·

Overnattede 2 nætter

Pillows were really bad. Stiff neck still. Had alot of issues with the Ac not getting cokd enough and the tub/shower is very good for anyone with a bigger body.

Pillows were really bad. Stiff neck still. Had alot of issues with the Ac not getting cokd enough and the tub/shower is very good for anyone with a bigger body.

6

Stephanie

17. mar. 2024

·

Overnattede 1 nat

Location was ok. Staff very nice. Beds comfortable. Close to highway so a bit noisy when trying to sleep. Like that there is an indoor pool and hot tub, however, it looks like they have water damage they are trying to fix and there was an area in the pool area on the ceiling with a lot of black mold on it. Also, only two bath towels were in the room for three guests and we ended up having to ask at the front desk for a roll of toilet paper since no extra rolls in our bathroom and there was not much on the roll when we checked in. Another issue was that there was supposed to be free wifi and when we tried to join, it didn’t even show up in the list of wifi to use on any of our devices, so no wifi at all.

Location was ok. Staff very nice. Beds comfortable. Close to highway so a bit noisy when trying to sleep. Like that there is an indoor pool and hot tub, however, it looks like they have water damage they are trying to fix and there was an area in the pool area on the ceiling with a lot of black mold on it. Also, only two bath towels were in the room for three guests and we ended up having to ask at the front desk for a roll of toilet paper since no extra rolls in our bathroom and there was not much on the roll when we checked in. Another issue was that there was supposed to be free wifi and when we tried to join, it didn’t even show up in the list of wifi to use on any of our devices, so no wifi at all.

6

Nathan

30. apr. 2024

·

Overnattede 1 nat

I had the jetted tub room. There was hair around the tub when i checked into my room. I wasn't sure there was hot water in my room. After running the water for several minutes and never got hot water, I called the desk 2 or 3 times and the desk never answered. I then just left the hot water running for forever and it finally got hot.

I had the jetted tub room. There was hair around the tub when i checked into my room. I wasn't sure there was hot water in my room. After running the water for several minutes and never got hot water, I called the desk 2 or 3 times and the desk never answered. I then just left the hot water running for forever and it finally got hot.

6

Erik

3. dec. 2023

·

Overnattede 1 nat

There was a fake eyelash in the tub, no microwave. The shower didn’t get hot and the refrigerator didn’t get cold.

There was a fake eyelash in the tub, no microwave. The shower didn’t get hot and the refrigerator didn’t get cold.

6

Gail

13. sep. 2024

·

Overnattede 1 nat

Everything was very nice. Except my queen bed was terrible to sleep on and remote did not work on the tv

Everything was very nice. Except my queen bed was terrible to sleep on and remote did not work on the tv

4

Ronald

6. nov. 2023

·

Overnattede 2 nætter

The key would not work on the door, so I could not get in or out of the room and the evening receptionist was indifferent to the situation. There was no hot water for the shower, they did not care. The a/c unit sounded like a truck and was never fixed.

The key would not work on the door, so I could not get in or out of the room and the evening receptionist was indifferent to the situation. There was no hot water for the shower, they did not care. The a/c unit sounded like a truck and was never fixed.

4

Joseph

28. jul. 2025

·

Overnattede 1 nat

Overall - bad experience. The property sits adjacent to a Lockheed Martin parking lot. There is a retention pond at the front of the property, along with a grassy area that appears to be mowed. The pond is covered in algae and is not pleasant. The building is low-slung, with two floors, and the carpets and rooms are not clean. There are very few outlets, so it's hard to plug in your devices. The lunchroom at the front is drab. I did not get a look at the pool or the meals they served. One of the mattresses appeared to have an extensive wet stain along the bottom. Both matresses were old and sunk in the middle and leaned to one side.

Overall - bad experience. The property sits adjacent to a Lockheed Martin parking lot. There is a retention pond at the front of the property, along with a grassy area that appears to be mowed. The pond is covered in algae and is not pleasant. The building is low-slung, with two floors, and the carpets and rooms are not clean. There are very few outlets, so it's hard to plug in your devices. The lunchroom at the front is drab. I did not get a look at the pool or the meals they served. One of the mattresses appeared to have an extensive wet stain along the bottom. Both matresses were old and sunk in the middle and leaned to one side.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Servicen virker underbemandet og inkonsekvent: Lange ventetider og værelser, der ikke er klar ved indtjekning, er almindelige, og svarene kan være hjælpeløse. Det er dog værd at bemærke, at flere gæster fremhæver venlige og imødekommende medarbejdere.

Relaterede gæsteanmeldelser

10

Lisa

20. jul. 2025

·

Overnattede 2 nætter

We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.

We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.

10

Janice

21. jul. 2025

·

Overnattede 2 nætter

Went for a concert and a visit to Copperstown. The hot tub was great, excellent breakfast as well. Staff was very accommodating, anything we needed we got right away. Highly recommend this property will most certainly stay there on our next visit to Syracuse. A++

Went for a concert and a visit to Copperstown. The hot tub was great, excellent breakfast as well. Staff was very accommodating, anything we needed we got right away. Highly recommend this property will most certainly stay there on our next visit to Syracuse. A++

2

Lingqiao

14. jan. 2024

·

Overnattede 1 nat

This place is terrible. The check in receptionist, an Indian lady attitude is rude and terrible. For the deposit, she asked me swipe credit twice, actually after first time swiped card, she said it wasn’t successful but I saw the machine shows processing and then approved, then I check my online banking it shows one transaction on pending. However, she refused check in and forced me to swipe credit card again. As results, I show my online banking showing two transactions under pending which means it was double charged. However, she argued she only charged one time, asked me call her manager. And then I said can you double check with your manager both pending transactions will be released after check out, and she said her manager is off. Overall conversation her attitude was so rude. I never had this experience in any hotel before. I rate zero out of ten for this hotel as the receptionist is unprofessional and rude.

This place is terrible. The check in receptionist, an Indian lady attitude is rude and terrible. For the deposit, she asked me swipe credit twice, actually after first time swiped card, she said it wasn’t successful but I saw the machine shows processing and then approved, then I check my online banking it shows one transaction on pending. However, she refused check in and forced me to swipe credit card again. As results, I show my online banking showing two transactions under pending which means it was double charged. However, she argued she only charged one time, asked me call her manager. And then I said can you double check with your manager both pending transactions will be released after check out, and she said her manager is off. Overall conversation her attitude was so rude. I never had this experience in any hotel before. I rate zero out of ten for this hotel as the receptionist is unprofessional and rude.

10

Krista

24. sep. 2023

·

Overnattede 5 nætter

The staff at BW was so accommodating and very nice with every interaction.

The staff at BW was so accommodating and very nice with every interaction.

2

Linda

16. jul. 2023

·

Overnattede 1 nat

We arrived at the hotel at 4:00, check in time was 3:00. They told me our room wasn’t clean for another 15-20 minutes. Then I went up to the desk 20 minutes later still not ready. Repeat another 2 times, with them telling me the same exact thing. Finally I said we had an event to get ready for I needed our room. Then told me cleaners were on “break”. It was absolutely ridiculous and very unprofessional, not to mention when we finally got our room we had little to no time to get ready to leave for our event that we had planned. They have no care of the inconvenience that it caused for us. Check in was 3:00, very poor planning on the hotel. So many people there that were in the same predicament as us.

We arrived at the hotel at 4:00, check in time was 3:00. They told me our room wasn’t clean for another 15-20 minutes. Then I went up to the desk 20 minutes later still not ready. Repeat another 2 times, with them telling me the same exact thing. Finally I said we had an event to get ready for I needed our room. Then told me cleaners were on “break”. It was absolutely ridiculous and very unprofessional, not to mention when we finally got our room we had little to no time to get ready to leave for our event that we had planned. They have no care of the inconvenience that it caused for us. Check in was 3:00, very poor planning on the hotel. So many people there that were in the same predicament as us.

6

Maria

23. jun. 2024

·

Overnattede 1 nat

When I called the front desk they didn’t answer. I called and waited on the line for 5 minutes. Also the a/c would turn and off throughout the night.

When I called the front desk they didn’t answer. I called and waited on the line for 5 minutes. Also the a/c would turn and off throughout the night.

2

Julia

10. jul. 2023

·

Overnattede 1 nat

Booked hotel months ahead of time with a 3pm check in and wasn't able to get into my room until closer to 6pm. Several people in the lobby were experiencing the same issue. There was no manager on duty, so the poor woman at reception was getting yelled at by all of these people for the issue with the room and no one was there to help her. Best Western doesn't care about their employees and would rather leave an over worked and underpaid staff member to take the brunt of people's anger all alone than have a manager on duty. I will not be returning.

Booked hotel months ahead of time with a 3pm check in and wasn't able to get into my room until closer to 6pm. Several people in the lobby were experiencing the same issue. There was no manager on duty, so the poor woman at reception was getting yelled at by all of these people for the issue with the room and no one was there to help her. Best Western doesn't care about their employees and would rather leave an over worked and underpaid staff member to take the brunt of people's anger all alone than have a manager on duty. I will not be returning.

4

bradford

23. jun. 2024

·

Overnattede 1 nat

The coffee maker didn't work, I didn't get my wake-up call ( I had my phone but I asked for a wake-up call just in case) I had an early flight The floor was sticky The front desk didn't answer the phone I still have received my receipt which they said tey would email yesterday

The coffee maker didn't work, I didn't get my wake-up call ( I had my phone but I asked for a wake-up call just in case) I had an early flight The floor was sticky The front desk didn't answer the phone I still have received my receipt which they said tey would email yesterday

10

Frank

16. apr. 2025

·

Overnattede 1 nat

Friendly staff.

Friendly staff.

6

Mya

29. jun. 2025

·

Overnattede 1 nat

Booked a month ago. When I arrived they said there wasn’t a room available yet I would have to wait 15-20 minutes. It ended up being 45 minutes

Booked a month ago. When I arrived they said there wasn’t a room available yet I would have to wait 15-20 minutes. It ended up being 45 minutes

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Lokation

Praktisk beliggenhed lige ved I-90 og tæt på større ruter, med nem adgang til lufthavnen, Destiny USA og lokale spillesteder; det umiddelbare område er mere praktisk end naturskønt. Parkering er typisk nemt.

Relaterede gæsteanmeldelser

10

Carol

28. dec. 2024

·

Overnattede 1 nat

Easy on and off from the thruway

Easy on and off from the thruway

6

Craig

6. aug. 2025

·

Overnattede 1 nat

Convenient right off the interstate

Convenient right off the interstate

8

Shawn

8. dec. 2022

·

Overnattede 19.332 nætter

Clean and convent to getting into Syracuse,

Clean and convent to getting into Syracuse,

8

Dennie

25. aug. 2024

·

Overnattede 1 nat

BW Liverpool was a good hotel for the price. It was clean, the service was good, and the included breakfast was good. We were close to I-90 so getting back on the highway was quick and easy. We would stay there again when passing through the area.

BW Liverpool was a good hotel for the price. It was clean, the service was good, and the included breakfast was good. We were close to I-90 so getting back on the highway was quick and easy. We would stay there again when passing through the area.

8

Linda

3. nov. 2024

·

Overnattede 2 nætter

The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .

The location of this hotel right near the NYS thruway is good. The area surrounding the hotel offers nothing on the way of charm. It does border Lockheed Martin so convenient if you are going there for business. The rooms are large and well equiped. But the hotel is really starting to show its age and look worn. Overall this hotel is reasonably priced with nice size rooms. A good value .

10

Barb

9. jul. 2023

·

Overnattede 1 nat

Property seemed well kept inside/out, rooms were clean (had a funky smell at first) and orderly. There was an easy check in/out and it was close to the airport, which was our main purpose for a hotel in this area.

Property seemed well kept inside/out, rooms were clean (had a funky smell at first) and orderly. There was an easy check in/out and it was close to the airport, which was our main purpose for a hotel in this area.

10

Michael

24. apr. 2025

·

Overnattede 1 nat

Convenient parking and location

Convenient parking and location

10

Sheree

29. jun. 2024

·

Overnattede 1 nat

Easy access from the highway.

Easy access from the highway.

10

Vince

20. maj 2025

·

Overnattede 3 nætter

Close to the ball diamonds

Close to the ball diamonds

8

Michael

3. sep. 2024

·

Overnattede 1 nat

Convenient to the NY Thruway, has semi truck parking.

Convenient to the NY Thruway, has semi truck parking.

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Morgenmadskvaliteten er inkonsekvent: Hyppige mangler og flere maskiner ude af drift (kaffe, juice, pandekage, yoghurt) rapporteres, selvom nogle gæster fandt udvalget acceptabelt og værdsatte opmærksomt morgenmadspersonale.

Relaterede gæsteanmeldelser

10

Kathleen

15. jun. 2024

·

Overnattede 1 nat

Breakfast menu needs improvement. Pancakes were under cook. Should have waffles. Coffee was weak

Breakfast menu needs improvement. Pancakes were under cook. Should have waffles. Coffee was weak

4

Kristin

7. apr. 2025

·

Overnattede 2 nætter

The manager was super friendly and helpful! The common areas (lobby, breakfast area, front desk) were nicely kept. Once I got in my room things changed. Light on night stand only worked on one side, bathroom mirror had been broken and poorly glued, air/heat unit made a terrible squealing noise, and toilet wouldn’t stop running. Bathroom had not been cleaned well… mirror had an obvious mess sprayed across the entire middle from the last guest, floor did not appear to have been mopped (there was even a bobby pin on the floor), there was no bathmat or soap, conditioner bottle was almost empty, towels were stained/dirty, and the tub did no drain properly. I tried switching the bulb out (which did not work), then reported the lamp to the front desk when asking for a bar of soap. Manager offered to switch out lamp but I told him not to worry about it. I did not notice the missing bathmat or gross towels until I showered the next morning. I had 2 key cards for the room which both stopped working TWICE and I had to go to the front desk both times to get them reprogrammed. I also could not get the keys to work on the outside door card reader, which made it difficult to get in from busy parking lot. Breakfast was decent but attendant didn’t stay up on need. I left the first day with just a cup of coffee because I didn’t have time for her to replenish. The hotel was very busy so I expected some noise, but the sound traveled through walls and floor more than what I would have expected!

The manager was super friendly and helpful! The common areas (lobby, breakfast area, front desk) were nicely kept. Once I got in my room things changed. Light on night stand only worked on one side, bathroom mirror had been broken and poorly glued, air/heat unit made a terrible squealing noise, and toilet wouldn’t stop running. Bathroom had not been cleaned well… mirror had an obvious mess sprayed across the entire middle from the last guest, floor did not appear to have been mopped (there was even a bobby pin on the floor), there was no bathmat or soap, conditioner bottle was almost empty, towels were stained/dirty, and the tub did no drain properly. I tried switching the bulb out (which did not work), then reported the lamp to the front desk when asking for a bar of soap. Manager offered to switch out lamp but I told him not to worry about it. I did not notice the missing bathmat or gross towels until I showered the next morning. I had 2 key cards for the room which both stopped working TWICE and I had to go to the front desk both times to get them reprogrammed. I also could not get the keys to work on the outside door card reader, which made it difficult to get in from busy parking lot. Breakfast was decent but attendant didn’t stay up on need. I left the first day with just a cup of coffee because I didn’t have time for her to replenish. The hotel was very busy so I expected some noise, but the sound traveled through walls and floor more than what I would have expected!

4

Andrew

13. maj 2025

·

Overnattede 3 nætter

Food below average for hotel in this price range in Syracuse (few choices, butter and cream cheese left out warm on counter, little fruit). When we arrived, toilet paper dispenser broken, no towels. Ran out of TP and tissues, asked for more, and they were left on a counter and not installed. Dirty ceiling and frayed bed-ruffle made room feel unclean. Very convenient location, though.

Food below average for hotel in this price range in Syracuse (few choices, butter and cream cheese left out warm on counter, little fruit). When we arrived, toilet paper dispenser broken, no towels. Ran out of TP and tissues, asked for more, and they were left on a counter and not installed. Dirty ceiling and frayed bed-ruffle made room feel unclean. Very convenient location, though.

8

Alicia

28. apr. 2025

·

Overnattede 1 nat

The jacuzzi has been broken for weeks. Also, I visit often, it wouldn’t hurt to change the breakfast up. Have some fresh fruit out, berries to go with the yogurt. Get the drink machine fixed instead of those tiny baby cartons of juice. Also get smart TVs and USB and C ports on the lamps. ☺️☺️

The jacuzzi has been broken for weeks. Also, I visit often, it wouldn’t hurt to change the breakfast up. Have some fresh fruit out, berries to go with the yogurt. Get the drink machine fixed instead of those tiny baby cartons of juice. Also get smart TVs and USB and C ports on the lamps. ☺️☺️

4

Giovana

21. aug. 2025

·

Overnattede 2 nætter

Please stop the breakfast. This is a cause of frustration for the guests. The quality is so poor that you are making a disfavor to yourself and us by continue to offer it. Keep your dignity and discontinue! The coffee was cold, everything was off brand and seriously not worth the trouble

Please stop the breakfast. This is a cause of frustration for the guests. The quality is so poor that you are making a disfavor to yourself and us by continue to offer it. Keep your dignity and discontinue! The coffee was cold, everything was off brand and seriously not worth the trouble

10

Joshua

19. aug. 2025

·

Overnattede 1 nat

Looks a little ominous when you're pulling up, but that's just because the security around Lockheed Martin right next door. Hotel itself is nice. Breakfast was pretty good for the price, other than the pancake machine not working well.

Looks a little ominous when you're pulling up, but that's just because the security around Lockheed Martin right next door. Hotel itself is nice. Breakfast was pretty good for the price, other than the pancake machine not working well.

2

Danica

26. dec. 2024

·

Overnattede 2 nætter

Cold water in the hot tub and the shower, broken breakfast (yogurt & juice machine broken). Nice staff tho! The breakfast attendant was exceptionally sweet. She needs a promotion and a raise.

Cold water in the hot tub and the shower, broken breakfast (yogurt & juice machine broken). Nice staff tho! The breakfast attendant was exceptionally sweet. She needs a promotion and a raise.

10

Richard

22. maj 2023

·

Overnattede 1 nat

The front desk staff were quick and helpful for our check in and out. The room was clean, well sized and the beds comfortable. The breakfast was quite nice, I haven't seen a pancake making machine before. Nice! Unfortunately the coffee and juice dispensing machines were not working correctly but the staff was helping to provide Coffee in an urn and juice in sealed dispenser cups. A nice stay.

The front desk staff were quick and helpful for our check in and out. The room was clean, well sized and the beds comfortable. The breakfast was quite nice, I haven't seen a pancake making machine before. Nice! Unfortunately the coffee and juice dispensing machines were not working correctly but the staff was helping to provide Coffee in an urn and juice in sealed dispenser cups. A nice stay.

6

Colleen M

3. aug. 2025

·

Overnattede 2 nætter

The floor in our room was filthy. Probably hasn't been cleaned in quite some time. We had a 2 queen suite as we made the reservation for 2 adults and children. There were 2 towels to use. Breakfast was interesting. The coffee tasted like water, the pancake machine didn't work. No toaster. Juice machine didn't work. Tje staff did try to no avail to fix things.

The floor in our room was filthy. Probably hasn't been cleaned in quite some time. We had a 2 queen suite as we made the reservation for 2 adults and children. There were 2 towels to use. Breakfast was interesting. The coffee tasted like water, the pancake machine didn't work. No toaster. Juice machine didn't work. Tje staff did try to no avail to fix things.

8

Saira

21. aug. 2025

·

Overnattede 3 nætter

It was 8:35 AM on a Tuesday morning and breakfast was over at 9:00 AM. The pancake batter had finished when i got mine and asked for another customer that had a small child, if it could be replaced because the child wanted pancakes; the lady went to the back and came back out with no pancake mix. I understand that it was close to the 9:00AM cut off time but if you have a small child present waiting and not come out with the batter is not fair.

It was 8:35 AM on a Tuesday morning and breakfast was over at 9:00 AM. The pancake batter had finished when i got mine and asked for another customer that had a small child, if it could be replaced because the child wanted pancakes; the lady went to the back and came back out with no pancake mix. I understand that it was close to the 9:00AM cut off time but if you have a small child present waiting and not come out with the batter is not fair.

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4

Susan

15. mar. 2023

·

Overnattede 2 nætter

Check in was supposed to be at 3pm. We arrived at 4pm, but our room was not ready. Returned around 6pm and still had to wait 5 minutes for our room to be ready. Even then there was still garbage left in the room and freezer, and the mirror in the bathroom was dirty. The walls of the room were dirty. The room was very poorly maintained - eg the shower curtain rail was barely attached to the wall. We booked a suite with 2 tvs. One of the tvs didn’t work. It didn’t even have a cord. The pool never had clean towels. The receptionist did her best. She was kind and helpful - but it just wasn’t enough to make this stay feel worth the price we paid.

Check in was supposed to be at 3pm. We arrived at 4pm, but our room was not ready. Returned around 6pm and still had to wait 5 minutes for our room to be ready. Even then there was still garbage left in the room and freezer, and the mirror in the bathroom was dirty. The walls of the room were dirty. The room was very poorly maintained - eg the shower curtain rail was barely attached to the wall. We booked a suite with 2 tvs. One of the tvs didn’t work. It didn’t even have a cord. The pool never had clean towels. The receptionist did her best. She was kind and helpful - but it just wasn’t enough to make this stay feel worth the price we paid.

10

Jessica

13. mar. 2023

·

Overnattede 2 nætter

The people working there are amazing

The people working there are amazing

2

Jennifer

13. mar. 2023

·

Overnattede 2 nætter

We recently stayed this past Fri -Sun for the State Bowling Tournament. We were up early Saturday morning and when we returned to the hotel around 3:00 to rest for a bit we were unable to do so due to the loud banging coming from upstairs. We then figured we would get up and go in the hot tub and relax. This was impossible due to the amount of unruly kids running around. Which I also want to mention, the pool and hot tub were filthy. There were clumps of hair floating in both and they both looked like they haven't been cleaned in ages. Which was extremely disappointing since we purposely booked a hotel with a pool and hot tub to utilize it. The kids being loud and obnoxious continued throughout the day. After leaving for dinner and returning to the hotel, the banging and loud noises continued all evening and progressively got louder. It sounded like they were going to come through the ceiling. It was so bad, the walls were shaking. This went on for about 4 hours. We complained to the clerk at the front desk numerous times. She indicated that she knew which kids they were that were being disruptive and that she believes there were no parents around all day. We had finally had enough and asked for our room to be changed. For almost 5 hours into the late evening, we were kept awake due to unruly kids upstairs. My only positive that I encountered from my stay was the sweetest woman on Saturday who ran the breakfast. I feel some type of compensation should be gi

We recently stayed this past Fri -Sun for the State Bowling Tournament. We were up early Saturday morning and when we returned to the hotel around 3:00 to rest for a bit we were unable to do so due to the loud banging coming from upstairs. We then figured we would get up and go in the hot tub and relax. This was impossible due to the amount of unruly kids running around. Which I also want to mention, the pool and hot tub were filthy. There were clumps of hair floating in both and they both looked like they haven't been cleaned in ages. Which was extremely disappointing since we purposely booked a hotel with a pool and hot tub to utilize it. The kids being loud and obnoxious continued throughout the day. After leaving for dinner and returning to the hotel, the banging and loud noises continued all evening and progressively got louder. It sounded like they were going to come through the ceiling. It was so bad, the walls were shaking. This went on for about 4 hours. We complained to the clerk at the front desk numerous times. She indicated that she knew which kids they were that were being disruptive and that she believes there were no parents around all day. We had finally had enough and asked for our room to be changed. For almost 5 hours into the late evening, we were kept awake due to unruly kids upstairs. My only positive that I encountered from my stay was the sweetest woman on Saturday who ran the breakfast. I feel some type of compensation should be gi

8

amber

11. mar. 2023

·

Overnattede 1 nat

Nice and clean room. Breakfast set up was as expected.

Nice and clean room. Breakfast set up was as expected.

2

Donna

7. mar. 2023

·

Overnattede 2 nætter

Where do I begin, ice machine on second floor wasn\'t working properly, there were multiple leaks happening throughout the property including our toilet and in the pool area, when my husband checked in he had to have the desk get him a remote for the tv in our room and there was no cable line to our TV so they took it from another room, the mini fridge seal was destroyed so the freezer wouldn\'t freeze, then after all that and we were home they surprise charged us $250 for "smoking" when we are both nonsmokers, when I tried to dispute this charge with both the property and corporate (3 times) I am told the charge accurd because a "sensor" alerted them of smoke and that it\'s my word against theirs. Needless to say I will never be staying with best western again.

Where do I begin, ice machine on second floor wasn\'t working properly, there were multiple leaks happening throughout the property including our toilet and in the pool area, when my husband checked in he had to have the desk get him a remote for the tv in our room and there was no cable line to our TV so they took it from another room, the mini fridge seal was destroyed so the freezer wouldn\'t freeze, then after all that and we were home they surprise charged us $250 for "smoking" when we are both nonsmokers, when I tried to dispute this charge with both the property and corporate (3 times) I am told the charge accurd because a "sensor" alerted them of smoke and that it\'s my word against theirs. Needless to say I will never be staying with best western again.

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