Embassy Suites by Hilton Anaheim Orange

None

We had a great stay.

The hotel was clean and the breakfast was delicious. This was a business trip so I was only there for one night. The parking is my only complaint. When I returned to the hotel very late at night after work, there was no parking available in the lot. I found some empty spaces along the parking structure but it stayed “2 hour parking.” I went inside to speak with someone at the front desk and they advised I could leave my vehicle there but it would need to be moved by 8am. I asked where else I was supposed to park my car and the associate brought out a binder that showed I could park along the fence (that was a very dark walk) or the smaller lot (then proceeded to tell me how to get there because you apparently have to access it from another route). As it was already past 3am and just wanted to get some sleep, I opted to move my car in the morning. For $32 a night for parking I expect there to be space and I expect to be advised on the parking situation.

We had construction next to our room. Our room was not very clean, stains of makeup on the wall, shower water leaking onto the floor, the sofa was dirty with stains

Double charged and when checked in I was assured I wouldn’t be charged twice. Had just been at the ER at UCI and explained how tired we were. It was after 12:00 and we had already booked at Four Points Sheridan and it was freeway noise all around. So loud we didn’t open the door to the room. The hallways are dark dark with thick blackish stucco. Pictured as a resort but def not!!! Would only give us a credit! Three charges for one night and only stayed in one room! I have called two days in a row trying to get one of the charges off!! On the phone for a long time trying to take it off, two days in a row!!