Rose Garden Inn - San Jose Airport

Rooms were cleaned, staff friendly, easy parking

This place looks to be under major construction mattress furniture full in court yard. Should not be open.

When I checked in at 3:00 no one was there. I waited almost 20 minutes for someone to check me in. The pool had no water in it. My kids wanted to swim. Most of the rooms were closed and the furniture was out in the hallways.

The room was only cleaned 2 times the 5 days and 4 nights I was there. There are no rose bushes or any flowers, pool had no water in it, ice machine broken, and never gotthe extra blanket I asked for the second day I was there.

Had a very ugly smell. Checked in left for the afternoon and then when we came back, the bathtub was full of water. I don’t know where the water came from 11 o’clock at night. I had to call the front desk to get another room that room also had a horrible smell The swimming pool and the yard were full of mattresses pictures desks chairs you name it whatever was in rooms it was all stored in the middle of the yard, and the landscaping was not taken care of would not return to this place

Parking easy and secure. Staff super friendly and helpful

Pool was empty and closed and I was not informed prior to my trip. I didn’t plan on using the pool this trip but I often travel with my grandkids and the pool is the main attraction.

Really enjoyed my stay! The staff let me check in 30 minutes early which was really nice. The cleaning staff was super nice! I am bummed the pool isn’t operational but other than that it’s a great stay especially for the price

The property looks like it may be in the middle of a renovation. The pool area and some of the upstairs corridors are full of old furniture. But the location is good, and prices are reasonable for the location probably because of the renovation. There is also enough parking (probably because of low occupancy because of renovation). Overall rooms are dated but decent. Everything is close by if you have a car, less so if you don't. There is a Colombian restaurant on the property which I liked, as the first time I had Colombian food.

We did not come here for the pool, but nothing was stated in the hotel description. We found out at check in that the pool is empty and unusable.

Ants all around the bathroom

Just really rundown and dirty

Pretty ran down hotel. Felt like it isn’t cleaned at all. Didn’t like walking around without shoes on since the first time I did my feet started turning black. Toilet seat loose and hanging off to one side. Faucet handle loose so it was difficult to adjust temperature. Walls looked dirty and windows didn’t appear to be cleaned since it had hand prints on them.

Nice clean and big room with king bed👍

Room was not clean. Particle’s on the bedspread. Hair on the floor. When it was time to pull back the covers there was particles on the sheet. Pillow cover was dirty. Room had a horrible smell. Shower floor was dirty.

Smelly and dirty

The room I got was a "Smoker" room, meant for guests that smoke. I got it because online it was cheaper. I did not realize it smelled. The cover had burn marks. It not a very clean room, there were cockroaches, at least two that i saw. the shower had mole. Not a very clean room. I would not stay there again and would recommend it to friends.

Location is fine. What wasn’t fine was the dirty and unkempt condition of the room, walls (remnants of food stuck on wall) and carpet, which crunched when walked on.

Very clean rooms and comfortable beds and very quiet property

The room was so unclean that I had to ask for another room but the other room was pretty much the same

The heater/AC did not work, which was not comfortable in the middle of winter, the room was very cold. Checked to make sure it was plugged in properly, pressed all the buttons, and still nothing. Plus there were stains on the towels and pillowcases (looked like mascara). The area is wealthy and upscale, but this hotel is in bad need of a remodel. It looks like they haven't made any updates in over 30 years. Would not recommend it or stay here again.

Newly updated rooms. Convenient walking. Nice, friendly staff. Easy check in

Staff was grate. The room and the place was extremely out of date and most amenities were not available or in functional condition. The room was missing light bulbs and outlets were broken. Cigarette burns and marks on the furniture and carpet.

Internet is always poor

No TV service, no refrigerator, no microwave, room smelled like paint. 😞

Remodeled room. Very clean. Restaurant attached to hotel. Vending machines for convience

I asked for the king suite because i know on Thursday to Saturday the Columbian restaurant is so loud you can't sleep. I paid an extra 10 dollars per night for a worse room. Two lights didn't work. There is what looks like blood on the wall. They don't give you bottles or packets of personal cleaning supplies, they have the plastic dispensers in the shower only. When i tried to use the shampoo the thing fell off. I was praying they wouldn't charge me for breaking it. The bathtub has a jacuzzi type tiny tub as if i would ever let anyone i care about touch more than their feet in there. This must have been a nice place 100 years ago. There wasn't enough plugs for the microwave, the one light that worked, the coffee maker and the fridge, so you must swap between plugs. The parking is one way but you can't drive all the way through and have to make a 20 point turn to leave. They pile garbage on the side you can't drive through. They said they are only renovating one side of the hotel. The pool is full of garbage from the rooms and no water. I seen the maid and asked for service and was told no they don't do it until you leave. Everything felt dirty. On the upside the price is cheap, but don't ever pay for the suite. It's quite until Thursday. Bed is very comfortable. Tv works great. I just need a shower every time i go to leave because it feels gross. It has potential but they don't care about the customers at all. I stay here because it's cheap. Get what you pay for i guess.

Sub par this time around, and I stay here on a weekly basis. No working TV, no refrigerator or microwave, smelled like the room was recently painted

Internet is poor and room was odor smell. I did not know where came from?

We were on the first floor and heard every foot steps above including tv. The water pressure is mediocre and the hot water is just warm. We booked this last minute and did so because our usual stay in the surrounding area was sold out. Never again! We’ve spent $160 for the night and am sorely remorseful.

Mohan accomodated my request to change rooms very quickly and generously. The new room was great! Checkout was very fast. A couple maintenance things: the faucets in room 210 were not pressurized correctly. There was also no handsoap. Other than these things, great stay.

Rooms were cleaned, staff friendly, easy parking

Customer No Service ...Waited in lobby & Calling there Number 14 min for some one to come check us in at 8;00 pm. Had issue TV not working called numerous calls they finely called back . To be able to get Wi-fi another 15 min to go to lobby to get info. got tired of waiting had to keep calling from room.

Parking easy and secure. Staff super friendly and helpful

Desk clerk on lunch break. Sign could have said "back at x pm" instead of "back shortly"

The front desk is so nice and so helpful ! Great experience!

The staff member decided to play a cruel joke on me during checkout. I was rushing to get to the airport to catch an early flight so I needed to check out before 9am. The main reception is closed until 9am and only a little window into the street is open, so I had have to wait outside to finish checkout. I ordered my taxi on the way to reception and immediately proceeded to ask to checkout and requested the return of my $100 cash deposit. The receptionist told me it would take 10-20 to check my room to make sure everything is fine before I could get my deposit. That was obviously a big shocker as normally these things are done very swiftly to not hold a guest for too long. I politely asked if it was possible to do it a little quicker as I was rushing to catch my flight. The guy told me that next time I should pay the deposit by card to avoid this. I said I understand and showed him my phone to let him see that my taxi would arrive in 7 minutes and once again politely asked if my room could be checked a little quicker. (it's a motel, and my room was literally less than 30 seconds away from reception). The guy didn't care. I asked if he could please use the radio to ask a staff member to check it to at least put this matter in motion. He didn't care. He just sat at the computer and did some nonsensical stuff there without any rush. Then got up, went to a different room as I was standing outside in the cold panicking about missing my flight or my taxi arriving and leaving before

Did NOT like how I was treated at check out time. I have NEVER stayed anywhere that they treated people or me that way. I smoke cigarettes yes, in hotel rooms, my home, indoors period??? NEVER. WHY WOULD I RISK NOT GETTING MY $100 DEPOSIT BACK? ESPECIALLY FOR SOMETHING SOOOO EASY FOR ME TO WALK OUTSIDE TO DO??? MY FRIEND AND I just came inside from smoking a cigarette each, I went to check out and there goes maid lady down towards my room and friend opens door and maid turns around and ruuuuuuns down walkway to office to say it smelled like smoke. C'mon, should know the difference on if room smells or just the people clothes you're in front of. She didn't even walk the room.

Manager at this property is amazing ! Wonderful service

Nobody at front desk and made us wait 45 min for someone to come out

Pleasant quiet neighborhood. Spacious room. Property is older but clean.

Location is great but the conditions are okay and very outdated building! Very dirt outside around the building but I slept well and all clean inside! I don’t complain and would stay again!

Always stay here and never had a problem here. Its close to everything restaurants nearby and shopping areas and close to the highways as well!

Great stay it’s quiet even though it’s on the alameda and that’s a busy road. Pool is closed for the season (it is winter) who swims in the cold weather? Close to stores and restaurants as well

Although it’s not walking distance to the baseball park, the Pizza parlor down the street was great.

This was a clean hotel that is close to downtown San Jose. Its close to dinning and shopping.

Great stay as always quiet and close to shops and restaurants

The property looks like it may be in the middle of a renovation. The pool area and some of the upstairs corridors are full of old furniture. But the location is good, and prices are reasonable for the location probably because of the renovation. There is also enough parking (probably because of low occupancy because of renovation). Overall rooms are dated but decent. Everything is close by if you have a car, less so if you don't. There is a Colombian restaurant on the property which I liked, as the first time I had Colombian food.

Always a good stay it’s quiet even though close to a busy intersection. Close to shops as well as airport.

Not the easiest to find, some parking is mixed with the attached restaurant. Quiet neighborhood, close to venues is a big plus.

You get what you pay for. The staff was very friendly. The restaurant around the corner was convenient. Only thing, there was someone in the property that had their tv on all night. Very noisy. But it was cheap, and served its purpose.

Although it’s not walking distance to the baseball park, the Pizza parlor down the street was great.

Im really gonna push the jssue for a complete redund of my money. I chose to pay over $100 for this room specifically because they said they served breakfast, which was very important to me so that when i woke up i could have something to eat. Only coffee? Thats false advertisement i want my money back. Not o py that but there was like a party in the parking lot til like 3am wth was all that about? Ill never come here again. The room was nice but no breakfast or guest courtesy....UNACCEPTABLE!!!!

It was very quiet and i like that there was a restaurant right on the property.

Restaurant excellent

Sad that the roses were not in bloom, but that was to be expected in March. The pool was under repair, but it was cold and rainy. We had squirrels in the ceiling--we saw them run across the power lines into the hotel in the morning. Breakfast selection was minimal.

The property looks like it may be in the middle of a renovation. The pool area and some of the upstairs corridors are full of old furniture. But the location is good, and prices are reasonable for the location probably because of the renovation. There is also enough parking (probably because of low occupancy because of renovation). Overall rooms are dated but decent. Everything is close by if you have a car, less so if you don't. There is a Colombian restaurant on the property which I liked, as the first time I had Colombian food.

Remodeled room. Very clean. Restaurant attached to hotel. Vending machines for convience

Well you get for what you paid for. The sheets on the bed didnt fit, i found burn holes in one even though its a non smoking room, the bathroom looked like they hired the cheapest maintenance man to fix the problems, decent shower pressure. Website says breakfast from 6-10am, when we checked in we were told the samething only to be told the next morning they dont do breakfast. Id recommend they remove that from there website. In the end you get what you paid for.

Very noisy neighbor. We're convinced he was a drug dealer. Guys knocking on his door, coming and going every 20 minutes all throughout the evening until early in the morning. Besides, advertised breakfast, but nothing significant available except coffee.