Extended Stay America Suites - San Jose - Downtown

We checked into our room, found the room, filthy the beds had looks like it had lint and dirt specs from the previous guest. The shower and bath needed to be clean. The staff wasn’t very tentative. We went to the front desk to see if we can get another room and decided to check out with in an hour after checking in. We had to wait 45 minutes for an attendant to assist us. They weren’t very much help request a refund them told us to reach out to Expedia, then the hotels.com rep told us that we had to follow up with the hotel to get a refund.

The staff was really nice and accommodating. Everything else was ok enough. The thing was how comically small the dish, sponge, and shampoo were.

The lady working reconized me as I have been there multiple times but this time I didn’t have a valid ID but she said it can be anything with a picture of me and your name on it . So I showed her another ID but then she said it has to be more recent. So I said can I show you a picture of my id on my phone and she said well I have to scan it. But you just said it can be anything with my picture and name. So at that point I knew she just didn’t want me to stay there

The property is in a bad situation, trash outside, carpets bad, batbroom needs remodel no shampoos. No kitchen utensils, no place to make coffee or tea, roaches walking around microwave.

Terrible