Highwayman By Greene King Inn

On arrival I was promptly attended to by a very friendly member of staff and was signed in within minutes. The room was clearly signposted and easily found. The room was a good size, clean and fresh smelling. The facilities were all as expected, namely tea, coffee, TV, iron, hairdryer etc. The bathroom was suitably adequate, again clean and fresh. In the evening I didn't use the restaurant but did have a few drinks in the bar which had a mixture of guests and locals and had a good atmosphere and friendly staff. After a good night's sleep I had an adequate fried breakfast although there seemed to be a good choice of alternatives i.e. cereals, toast and spreads and various drinks. I would sum up by saying that it was only a one night stay but cannot fault any aspect of the visit. It does exactly what it says on the tin.

Staff were very helpful,only stayed 1 night

Plentiful free parking, good clean room with all necessary facilities. Staff were friendly and welcoming. Good bar with cheap food and drink, live sports shown.

Check in was quick and easy. When we went to our room, we were disapointed that one of the cups still had tea/coffee marks on it and there were yellow marks on the bath. I washed these off so were missed by the cleaner!! We went to the bar for a few drinks and asked if we could set up a tab as were eating later and staying at the hotel, but was told "no its pay as you go" which is fair but we have a greene king friends and family card so just saved our discount until we had dinner. Breakfast was okay and overal we used Tesco's vouchers so for £20 bed and breakfast is very good value but we would not pay £86 that it is advertised on the greene king app.

I was disappointed that rather than Greene King it was attached to a Hungry Horse, a particularly low-quality good chain. When I entered the hotel reception, the member of staff was helpful and moved my room closer to the stairwell as they had no lift, making it difficult for me to move my suitcase. The room itself was OK until I noticed stained sheets. I requested a bath and instead had a shower only. In addition, the soundproofing is extremely poor so I was able to hear conversations from next door and outside of my room. I was informed that the restaurant would be serving food until 22.00. As I was out for the day, this worked well. I arrived to the restaurant for 21.00 to be told that the restaurant stops serving food at 8.50. As such, despite written and verbal proof of 22.00 end times, I had to order an Uber Delivery which h did not arrived until 22.30. As someone who had GERD, this caused issues. The following morning, I went to the restaurant for my breakfast. I cannot explain how awful this experience was. Staff were busy elsewhere so I was forced to wait for ten-minutes before being seen. Whilst waiting, I helped myself to toast however there was only one butter available and no cutlery. Eventually I ordered eggs on toast. When it came, it had large pieces of egg shell and the egg was not cooked whatsoever. Ontop, and underneath especially, the clear egg had a thick coating over my toast. Pictures were taken and I am awaiting a response. Food safety risk.