Thatchers, Leatherhead East Horsley

Renovated rooms are lovely. Stayed here a few times and food has always been good and the atmosphere - whilst quiet on weeknights - always feels welcoming.

We arrived earlier than the check in time as had mailed the hotel a few days before to see if we could check in earlier but received a standard reply which did not answer our query. Reception unattended and had to wait about 15 mins for someone despite ringing bell and using the phone as instructed. Finally apppeared after the guest in front of us went to find someone and were told they would be out soon as they were making coffees. Were advised we could check in early but at an additional cost of £10 per hour which we declined as we were happy to leave our belongings in the car. When we did return to later in the evening again found reception to be unmanned and had to wait around 10 mins for someone to appear. Given a room on the second floor - the lift was not working, not an issue for us but could be for someone with mobility issues. The corridors were very hot. We had read reviews previously regarding the heat in the rooms and decided to bring our own fan, we are glad we did as the room was very warm. Room was lovely, clean and decorated to a good standard Decided to pop to the bar for a nightcap had one drink - bar had run out of Prosecco. Was instructed the bar was closing around 10.45, early for a hotel! Did had a good nights sleep. Shower very odd and ran hot and cold intermittently no matter what setting you had it on. Also no complimentary water in room All in all lovely hotel but would benefit from a more personal approach and a few tweaks

Great service from the receptionist to the bar staff, the room was perfect, well equipped little gym. Food was lovely. I was only meant to stay for 1 night but checked in for one more due to convenience and first night experience, Thank you 👌

We stayed here overnight for my dad's 80th event. The hotel was recently renovated and the events team were helpful during the booking and setting up process. However, this is where it ended. This hotel is clearly under pressure to cost cut and it shows everywhere. For the event, while the room was set up fine, the catering was awful - woefully under catered and the quality was terrible considering the cost. We complained and we were told that they had been instructed not to 'over cater' for events, so they count out every canape (despite cancellations, there weren't enough). The canapes were so miniscule that even if they had counted them, they weren't enough for one per person. They brought out some more food but by that point people had got beyond being hungry. What came out was so low quality, it was like it had been dumped out of Costco onto a tray. The hotel room was nicely furnished but the energy saving lights are so dim you can't see anything, there was hardly any shower gel in the bottle, the bath was slippery, and the temperature was hard to control. There was a bottle of water and glasses with a plate left outside the room the whole time we were there. The worst was the breakfast though. There isn't enough space in the restaurant for the number of guests so there's a long queue. Then there is no food - same as the event the night before - just nothing to eat, and what was there was cheap and poor quality. Overall disappointing.

The room was very hot. Bed mattress was great but pillows weren't very good.