Bear Hotel by Greene King Inns

This hotel has seen better days. However, the staff were lovely, the room was comfortable. Convenient location for commuting by train. Shame there was no hairdryer in the room, which is a basic expectation.

Second stay and was as good as the first the second stay the room was a bit dated but comfortable. The staff were extremely helpful and the food was amazing would highly recommend staying here. 5*****

Large room, with ok bed but thin walls. Pub is closed and hotel bar a bit dark and empty. For breakfast they had unbuttered bread under the eggs instead of buttered toast, which was odd. Overall a bit run down, but it is in a good location and there is parking.

On arrival I was informed that I had only booked a single room. Ok my mistake obviously. However, on requesting a double and being told there wasn't any rooms available, the receptionist was rather unhelpful and quite rude as she proceeded to tell me that I had only single occupancy and emphasised that I had not booked breakfast. We have stayed there before and whilst accepting that it is an old victorian style building, I was not expecting the receptionist to be from those days. Manners cost nothing and a little bit of compassion towards our dilemma would not have gone amiss. We will not book here again.

Lovely place. Staff excellent. Telephone answering service needs to be addressed. We arrived at 9pm called as couldn't find car park and got an automated service asked for reception it rang several times and then said unavailable. Spoke to management at hotel and they said the phone never rang there. I had to park and walk back to the hotel to get dire tiobs for the car park as husband has walking difficulties. Breakfast was first class.