Champneys Henlow

Lovely pool and gym , shame there wasn’t a separate bar instead of being incorporated with dining area , so if you was a later arrival , you wouldn’t be able to get a drink apart from water or coffee

Excellent beautiful hotel, excellent gym and lovely food. Really enjoyed my stay and will stay again .

All of the staff are super friendly and helpful around both the hotel, spa and restaurant. The spa is fairly run down, both of the steam rooms didn’t work. The changing rooms had a weird smell. The bedrooms were average, the taps in the bathrooms very unclean, covered in toothpaste.

1st impression and facilities appear nice, we stayed for the spa. There were a lot of small issues that really made the stay poor. The refreshments (drinks) in the welcome lounge appeared to be fresh juice though tasted more like squash (diluted). We were given a robe and sandals on arrival and our robes had security tags on them. Only after paying for the stay were we presented with full information regarding use of the facilities. The 'Spa' is nothing more than a recreational pool (approx 1.2m deep) with a communal sauna at 60 degrees celcius - this is actually less facilities than my local swimming pool (which costs £4 to enter). The changing rooms were unclean and in the men's the steam room was cold and the handle broken on the door exposing the rusted screws. The men's changing room also contains a sauna, which was hot the first day (90 degrees C) and warm the following day (75 degrees C). The women's changing room contained only a steam room which was cold and there was stagnant water in the showers with lots of dead flies. There are many varied workout rooms, ranging from functional fitness to classes to regular gym equipment, which we did not use though looked very good. We stayed in a standard room, which was small and clean though not as comfortable as our home bedroom. The room was adequate. The breakfast buffet was cold and the fruit had spoiled (was beginning to ferment). Overall we will not be returning to any Champneys and instead will use other spas.

There is so much to do you could easily spend a weekend without going out of the grounds. Pool is great jacuzzi and hydro pool helped after a hard day. Breakfast is good and poached eggs are superb. The only two things that were negative were the room was a little hot and we had a noisy weir outside however got used to the noise after time with windows open. There was a fire alarm at about 2.30am. Overall fabulous stay

Spa itself and accommodation is excellent, service in the restaurant needs improvement, as does bar service, we were just ignored !!!! lots of others saying the same, not sure if it's a lack of staff or whatever.

Unfortunately, it was not worth the money as a lot of facilities were not available or they were not working

It is a lovely venue and the Spa facilities are lovely BUT the hotel part is dated and old fashioned. TV in my room was Aldi Cello tv ! Carpets and furnishings are old fashioned. Bathroom is dated with cracked floor tiles. I think for the money and the name of Champneys it needs some money spending on it.

Left hand didn't know what the right hand was doing! Checked in with Dinner (but not extras) & Breakfast included and told that I could use the Spa facilities until 16:00 the next day but no robes in room and not allowed to use the Spa facilities the next day unless I paid £75. Note put under the door to pay extras at dinner but restaurant didn't pass any bill to reception to begin with albeit remembered what I had and paid. Reception Manager would not take the lead and answer my questions although she was in ear shot sitting at her desk a few meters away and left it to her inexperienced colleagues. Used to be a Member at Tring for years but going downhill similar to Tring...need to up their offering as The Grove in Chandlers Cross & Sopwell House in St Albans are far better.

A wonderful place to spend time with family, has great walks, fantastic spa and pool.

Shabby room.Shower that did not work. Broken tiles in miniscule bathroom. Never again!

All of the staff are super friendly and helpful around both the hotel, spa and restaurant. The spa is fairly run down, both of the steam rooms didn’t work. The changing rooms had a weird smell. The bedrooms were average, the taps in the bathrooms very unclean, covered in toothpaste.

Bit of a let down dirty bathroom leftover hair in sink and bath, restaurant was understaffed felt sorry for them but a 20 min wait for a drink and menu is excessive. Place looks tired and badly signed, have no idea where anything is

1st impression and facilities appear nice, we stayed for the spa. There were a lot of small issues that really made the stay poor. The refreshments (drinks) in the welcome lounge appeared to be fresh juice though tasted more like squash (diluted). We were given a robe and sandals on arrival and our robes had security tags on them. Only after paying for the stay were we presented with full information regarding use of the facilities. The 'Spa' is nothing more than a recreational pool (approx 1.2m deep) with a communal sauna at 60 degrees celcius - this is actually less facilities than my local swimming pool (which costs £4 to enter). The changing rooms were unclean and in the men's the steam room was cold and the handle broken on the door exposing the rusted screws. The men's changing room also contains a sauna, which was hot the first day (90 degrees C) and warm the following day (75 degrees C). The women's changing room contained only a steam room which was cold and there was stagnant water in the showers with lots of dead flies. There are many varied workout rooms, ranging from functional fitness to classes to regular gym equipment, which we did not use though looked very good. We stayed in a standard room, which was small and clean though not as comfortable as our home bedroom. The room was adequate. The breakfast buffet was cold and the fruit had spoiled (was beginning to ferment). Overall we will not be returning to any Champneys and instead will use other spas.

Nice place. Clean and quiet.

Arrived at 11:30pm to sit and wait 30 mins for the system to work so I could check in. Once issued a room I’m glad I was shown it as it was a maze and was placed in the further possible room even though the place was empty. Once in the room, I could tell it had not been stayed in for weeks, the bath had 2 dead moths and a spider in it, around the window the spiders had put up webs and the whole room had a smell about it. Breakfast was ok, I guess to make it healthy they give you a plate the size of a side plate to keep the portions down.

flies in bedroom windows were i kept windows closed but these glys were in room on ealls also fly blood on curtains it was disgusting. i woke ip with bites on me tomight i got burmi g blisters everywhete these are the long flys queens i will never go to champneys again

Henlow is beautiful. For solo woman i felt safe. There's plenty to do or just do nothing but sit in beautiful rooms and read. Pool , sauna, steam rooms. Food lovely and lots of choice. Everywhere clean clean clean👍

It is a lovely venue and the Spa facilities are lovely BUT the hotel part is dated and old fashioned. TV in my room was Aldi Cello tv ! Carpets and furnishings are old fashioned. Bathroom is dated with cracked floor tiles. I think for the money and the name of Champneys it needs some money spending on it.

The rooms were ok but there was times where the sink was blocked and took ages for the water to filter through and there was towels missing in the changing rooms. Breakfast was limited.

Its tired (or at least my room was,98). The layout is odd. Atmosphere is a bit drap. Its so big i think its an impossble task making this hotel a modern luxury unless its totally revamped. Location is beautiful as is the main entrance but it peaks there.

Shabby room.Shower that did not work. Broken tiles in miniscule bathroom. Never again!

Nice relaxing stay. Lovely entrance to the property. Water temperature in the swimming pool was so right. Room was nice and practical.

Although a little tired in places, the overall ambiance and the level of service more than made up for it. I felt so relaxed and really enjoyed.

1st impression and facilities appear nice, we stayed for the spa. There were a lot of small issues that really made the stay poor. The refreshments (drinks) in the welcome lounge appeared to be fresh juice though tasted more like squash (diluted). We were given a robe and sandals on arrival and our robes had security tags on them. Only after paying for the stay were we presented with full information regarding use of the facilities. The 'Spa' is nothing more than a recreational pool (approx 1.2m deep) with a communal sauna at 60 degrees celcius - this is actually less facilities than my local swimming pool (which costs £4 to enter). The changing rooms were unclean and in the men's the steam room was cold and the handle broken on the door exposing the rusted screws. The men's changing room also contains a sauna, which was hot the first day (90 degrees C) and warm the following day (75 degrees C). The women's changing room contained only a steam room which was cold and there was stagnant water in the showers with lots of dead flies. There are many varied workout rooms, ranging from functional fitness to classes to regular gym equipment, which we did not use though looked very good. We stayed in a standard room, which was small and clean though not as comfortable as our home bedroom. The room was adequate. The breakfast buffet was cold and the fruit had spoiled (was beginning to ferment). Overall we will not be returning to any Champneys and instead will use other spas.

The hotel is nice. Stay was was okay, layout is horrible, very long walk from car park with bags to some of the rooms like mine. Got lost many times, signs aren’t clear. Lack of information about hotel in the room. Restaurant shut when I arrived could only have watermelon or cake from a coffee bar.

Nice place. Clean and quiet.

There is so much to do you could easily spend a weekend without going out of the grounds. Pool is great jacuzzi and hydro pool helped after a hard day. Breakfast is good and poached eggs are superb. The only two things that were negative were the room was a little hot and we had a noisy weir outside however got used to the noise after time with windows open. There was a fire alarm at about 2.30am. Overall fabulous stay

It is a lovely venue and the Spa facilities are lovely BUT the hotel part is dated and old fashioned. TV in my room was Aldi Cello tv ! Carpets and furnishings are old fashioned. Bathroom is dated with cracked floor tiles. I think for the money and the name of Champneys it needs some money spending on it.

The rooms were ok but there was times where the sink was blocked and took ages for the water to filter through and there was towels missing in the changing rooms. Breakfast was limited.

Lovely hotel, very nice and chilled. Staff were very friendly. Good varied breakfast options. If staying for one night, would prefer an earlier check in rather than paying extra. But would stay again.

An amazing place to stay. The staff went above and beyond to accommodate me! As I was on business I had to leave early and missed breakfast. They made me a “packed” meal to have on the go! Just exceptional!

Bit of a let down dirty bathroom leftover hair in sink and bath, restaurant was understaffed felt sorry for them but a 20 min wait for a drink and menu is excessive. Place looks tired and badly signed, have no idea where anything is

Excellent service and reception. Best in UK

Although a little tired in places, the overall ambiance and the level of service more than made up for it. I felt so relaxed and really enjoyed.

Spa itself and accommodation is excellent, service in the restaurant needs improvement, as does bar service, we were just ignored !!!! lots of others saying the same, not sure if it's a lack of staff or whatever.

Arrived at 11:30pm to sit and wait 30 mins for the system to work so I could check in. Once issued a room I’m glad I was shown it as it was a maze and was placed in the further possible room even though the place was empty. Once in the room, I could tell it had not been stayed in for weeks, the bath had 2 dead moths and a spider in it, around the window the spiders had put up webs and the whole room had a smell about it. Breakfast was ok, I guess to make it healthy they give you a plate the size of a side plate to keep the portions down.

Issues re paying the bill

Left hand didn't know what the right hand was doing! Checked in with Dinner (but not extras) & Breakfast included and told that I could use the Spa facilities until 16:00 the next day but no robes in room and not allowed to use the Spa facilities the next day unless I paid £75. Note put under the door to pay extras at dinner but restaurant didn't pass any bill to reception to begin with albeit remembered what I had and paid. Reception Manager would not take the lead and answer my questions although she was in ear shot sitting at her desk a few meters away and left it to her inexperienced colleagues. Used to be a Member at Tring for years but going downhill similar to Tring...need to up their offering as The Grove in Chandlers Cross & Sopwell House in St Albans are far better.

Staff were exceptional.

Its tired (or at least my room was,98). The layout is odd. Atmosphere is a bit drap. Its so big i think its an impossble task making this hotel a modern luxury unless its totally revamped. Location is beautiful as is the main entrance but it peaks there.

Nice relaxing stay. Lovely entrance to the property. Water temperature in the swimming pool was so right. Room was nice and practical.

Bit of a let down dirty bathroom leftover hair in sink and bath, restaurant was understaffed felt sorry for them but a 20 min wait for a drink and menu is excessive. Place looks tired and badly signed, have no idea where anything is

The hotel is nice. Stay was was okay, layout is horrible, very long walk from car park with bags to some of the rooms like mine. Got lost many times, signs aren’t clear. Lack of information about hotel in the room. Restaurant shut when I arrived could only have watermelon or cake from a coffee bar.

Nice place. Clean and quiet.

There is so much to do you could easily spend a weekend without going out of the grounds. Pool is great jacuzzi and hydro pool helped after a hard day. Breakfast is good and poached eggs are superb. The only two things that were negative were the room was a little hot and we had a noisy weir outside however got used to the noise after time with windows open. There was a fire alarm at about 2.30am. Overall fabulous stay

Arrived at 11:30pm to sit and wait 30 mins for the system to work so I could check in. Once issued a room I’m glad I was shown it as it was a maze and was placed in the further possible room even though the place was empty. Once in the room, I could tell it had not been stayed in for weeks, the bath had 2 dead moths and a spider in it, around the window the spiders had put up webs and the whole room had a smell about it. Breakfast was ok, I guess to make it healthy they give you a plate the size of a side plate to keep the portions down.

Henlow is beautiful. For solo woman i felt safe. There's plenty to do or just do nothing but sit in beautiful rooms and read. Pool , sauna, steam rooms. Food lovely and lots of choice. Everywhere clean clean clean👍

Excellent relaxing surroundings.

A wonderful place to spend time with family, has great walks, fantastic spa and pool.

Lovely hotel, very nice and chilled. Staff were very friendly. Good varied breakfast options. If staying for one night, would prefer an earlier check in rather than paying extra. But would stay again.

Lovely pool and gym , shame there wasn’t a separate bar instead of being incorporated with dining area , so if you was a later arrival , you wouldn’t be able to get a drink apart from water or coffee

Excellent beautiful hotel, excellent gym and lovely food. Really enjoyed my stay and will stay again .

1st impression and facilities appear nice, we stayed for the spa. There were a lot of small issues that really made the stay poor. The refreshments (drinks) in the welcome lounge appeared to be fresh juice though tasted more like squash (diluted). We were given a robe and sandals on arrival and our robes had security tags on them. Only after paying for the stay were we presented with full information regarding use of the facilities. The 'Spa' is nothing more than a recreational pool (approx 1.2m deep) with a communal sauna at 60 degrees celcius - this is actually less facilities than my local swimming pool (which costs £4 to enter). The changing rooms were unclean and in the men's the steam room was cold and the handle broken on the door exposing the rusted screws. The men's changing room also contains a sauna, which was hot the first day (90 degrees C) and warm the following day (75 degrees C). The women's changing room contained only a steam room which was cold and there was stagnant water in the showers with lots of dead flies. There are many varied workout rooms, ranging from functional fitness to classes to regular gym equipment, which we did not use though looked very good. We stayed in a standard room, which was small and clean though not as comfortable as our home bedroom. The room was adequate. The breakfast buffet was cold and the fruit had spoiled (was beginning to ferment). Overall we will not be returning to any Champneys and instead will use other spas.

The hotel is nice. Stay was was okay, layout is horrible, very long walk from car park with bags to some of the rooms like mine. Got lost many times, signs aren’t clear. Lack of information about hotel in the room. Restaurant shut when I arrived could only have watermelon or cake from a coffee bar.

There is so much to do you could easily spend a weekend without going out of the grounds. Pool is great jacuzzi and hydro pool helped after a hard day. Breakfast is good and poached eggs are superb. The only two things that were negative were the room was a little hot and we had a noisy weir outside however got used to the noise after time with windows open. There was a fire alarm at about 2.30am. Overall fabulous stay

Spa itself and accommodation is excellent, service in the restaurant needs improvement, as does bar service, we were just ignored !!!! lots of others saying the same, not sure if it's a lack of staff or whatever.

The three course dinner was delicious

Breakfast was poor

The rooms were ok but there was times where the sink was blocked and took ages for the water to filter through and there was towels missing in the changing rooms. Breakfast was limited.